Juan Velez

@British_Airways this is seriously crazy! Where is my bag now? Why didn't it make it to Athens?? It's been a week already! 8 DAYS without my luggage!!

@British_Airways Can't believe that on day 5 I'm still being asked by #BritishAirways the same questions asked on the day they lost my bag! @British_Airways You think sending me a customer service survey and closing the issue means you've solved anything?? #emeraldstatus @traveloneworld #Shameful

@jcva Thanks for confirming those details, Juan. For your security we will speak about this in a DM from now. Julie twitter.com/messages/compo…

@British_Airways I'm an Emerald member, I checked-in my bag at #LHR #FirstWing check-in on 10/6 and you've made no efforts to respond, keep me updated for me to get my bag. Is this how you treat loyal customers? This is low and disrespectful. Disappointing @traveloneworld

@British_Airways why am I getting a survey as if you've solved the issue & returned my bag? Why is the bag tracking website still showing that you'll deliver my bag to a destination I WILL NOT BE IN on the 17!? I'm not in DBV on that date! What is your problem understanding this?

@British_Airways @British_Airways since you are stating the obvious that my bag "must have missed the flight" and can't deliver it until the 17/6.. I'm leaving the day before, how are you going to get my bag to my next destination???

@British_Airways Why are you asking me the same question 3 times in a row??? I have answered this already

@British_Airways I responded to your DM 2 minutes after you sent the message, it's been now 20 mins and still waiting for a message.. this is just unbelievable

@British_Airways I've sent the details for GDPR sooo many times.. including just now and then you the person "assisting" disappears and I hear nothing.. you have ruined my holidays from the very start

@jcva Only when the bag is found do we change the status to 'bag found'. We then give it to our courier and they contact you directly to arrange delivery. I can try to give a more specific update once we have cleared GDPR with you. 2/2 Julie twitter.com/messages/compo…

@British_Airways Yes, I've been waiting for a response via DM

@jcva Hi Juan. I am very sorry to hear your bags have not yet been returned to you. I apologise for the delay, the team is working hard to reunite you with your bags as quickly as possible. I appreciate this is frustrating, have you received a 10-digit reference number? Rea

@British_Airways the level of disregard you have for your customers is something I had never experienced in my life @traveloneworld

@British_Airways The information in that website is not clear.. I would like to confirm that the bag has been found and that it can be sent here on a earlier flight, like tomorrow, because I am leaving DBV on 16/6

@jcva Hi, if you have a 10-digit reference number you can check for updates using this link: ba.com/travel/your-mi…. Christine

@British_Airways is this what you do? Lose my luggage and then keep me waiting half a day and no answer?

@British_Airways Where is my bag

@punk_turf Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Liz twitter.com/messages/compo…

@British_Airways We have a scheduled flight #223 from LHR to BNA tomorrow that appears to be cancelled. Is there another option to get to Nashville?

@British_Airways @sofinori Where is my bag

@sofinori I'm afraid we're unable to offer you a complimentary upgrade but if this is something you'd like us to quote for you, please DM us your details. Leanne 2/2 twitter.com/messages/compo…

@British_Airways how can you upgrade my return flight to first class with free wifi. Day 5 in my destination and no baggage

@British_Airways @PhoenixLover71 Where is my bag

@PhoenixLover71 We're sorry we couldn't respond to you sooner and for the disruption to your flight, Alistair. We hope you managed to get assistance at the airport. Leanne

@British_Airways Currently stuck at Verona airport after our flight BA598 to Venice was diverted. There is no member of BA related staff here other than the crew and a promise of “coaches, if and when they come” - is there anyone able to advise on this?

@British_Airways @Yiddogray Where is my bag

@Yiddogray Hi Graham, we're sorry to hear that our flight is cancelled. I'm afraid there is no out-of-hours number to contact. I've checked on this and unfortunately, you will need to wait until they are open to rebook your flight. Milika

@British_Airways how is this possible!!! How are you a premium airline services provider! I have called, I've emailed, DMd here and still not a single response!!! I need to my bags!!! I need to be contacted ASAP! I want an update!!!

@British_Airways can you please let me know what is happening with lost luggage? I was on a flight from LHR to DBV and so not have any update on my bag. Surely, you are able to at least give me an update

@British_Airways I thought holding #Emerald status would be worth something, but arriving to the start of my holidays with no luggage, and no information about it is really unacceptable! @traveloneworld

@British_Airways where is my luggage!? I am in DBV and I don't HAVE ANYTHING!! I keep calling and trying to contact your lost baggage service, and nothing!