John Padgett

Interesting piece on #CX #Trends from @CIOonline. Our experience #IoT is giving us pervasive digital intelligence to humanize our digital systems. Together they are helping us transform the guest experience on #MedallionClass ships from @PrincessCruises bit.ly/2vonCrT

'@Hyken is right. The #OnDemandEconomy is all about giving the customer what they want when they want it, and, I would add, wherever they are. That’s the concept behind #OceanNow on #MedallionClass ships from @PrincessCruises, and guests are loving it. bit.ly/39bosae

#Personalization is transforming the possibilities for #GuestExperience and is best enabled when your employees (our crew) can see basic information about the guests they’re servicing. bit.ly/39apwLj via @hospitalitynet

#Design is crucial as #wearable tech expands its reach – here’s how it’s helping to tackle one of the most vexing challenges in #AR: bit.ly/38bjfxE via @ctrlzee

The gap is widening for #CX leaders – here’s why aspiration and execution aren’t always connecting: bit.ly/2vnilAI via @StanPhelpsPG

80% of consumers are more likely to make a purchase from a brand that provides personalized experiences – we’re in an #ExperienceEconomy, and companies that can deliver real, seamless #personalization have a real advantage bit.ly/3bTeWdB via @BlakeMichelleM

Thanks @jeanniecw for this great summary of our podcast discussion: The Experience Economy’s Joseph Pine on Actionable Ways to Engage Customers bit.ly/393SI6z @adamtoporek

Captain Arma was last to leave #DiamondPrincess. He is a hero in our eyes. We thank him & our exceptional onboard team. We offer our sincere gratitude to all the agencies in Japan & around the world who worked with us to support our guests & crew through this extraordinary time.

The crooked lampshade effect: small details matter to #customers even when they can’t quite put their finger on what’s missing. Good reminder from @JonPicoult that “everything speaks” bit.ly/2PwEK5G

This new polymer can store energy in a solid state – and bend and stretch while it does so. It could mean more powerful, less clunky #wearable technology: bit.ly/2PbFdKt via @DesignNews

It’s interesting to see experimentation with #wearables to interface more seamlessly with #technology – finding better ways to do this will only be more important with the proliferation of #IoT bit.ly/2wxGvsH via @MediaPost

A key insight into the #ExperienceEconomy: “Organizations have different missions and structures, but at the end of the day they all do the same thing: create experiences”

Looking forward to spending time with Jay Baer at the #OracleMBX conference in Chicago to share insights about how we've leveraged hashtag#innovation to transform the guest and crew experience on board #MedallionClass ships from Princess Cruises #CX Oracle bit.ly/2TaamjH

Technology can be a powerful tool in creating change, but it's not a solution by itself. There must always be a human element to assist, support, & create connection @clairesporton @confirmit on Amazing Business Radio buff.ly/39P1Z2B via @csuiteradio #leadership #custexp

Here's a great look at the Princess Cruises #MedallionClass Experience from TalkingCruise on board #SkyPrincess. Big thanks to Christopher Cardona for taking the time produce such a comprehensive overview. bit.ly/2T6Ls4g

Why Retail Vacancies Create A Massive Opportunity For The Experience Economy w/ @daveknox & @data_01 bit.ly/38sGUdZ

Congrats, @steviecSES! Well-deserved.

Congratulations to @RobertIger on his amazing @Disney legacy. When I first showed Bob a rudimentary concept 10+ yrs ago he asked “If I gave you more money could can you create it faster?” #MagicBand #Vision #Leadership

Some great insights from @PaulDaughtery and @MichaelBlitz from @Accenture’s annual #TechnologyVision report bit.ly/3bRP0iy via @techagony

Thanks to the #OceanMedallion, a @PrincessCruises @MedallionClass vacation delivers a more intimate, personalized #luxury travel experience, where crew know who you are and your preferences. Here’s what @FranGolden discovered: bit.ly/37BSLFh via @NapaRegister deliver