@johnston_oc We always expect friendly and helpful service from our team, and we're sorry if your experience has been anything less. If you can, please meet us in DMs with your confirmation code and any details where you think we can improve.
@AmericanAir
What is going on with flight 3469? We diverted to MSN, were taken off the plane hours ago and had to leave our carry ons on the plane and we have no information if or when we might leave?