Jon Denby

One of the worst things to happen is my Mother finding an emoji keyboard.

@darksav10r @Xbox I’m enjoying every body thinking it’s a hack, rather than someone changing an auth token or a config file. Also, Braze will be making hella cash off these global notifications I’m sure.

@jon_denby @Xbox Haha exactly this! Makes me mad happy to see someone else who understands what is likely happening. We've all done it unfortunately 🤣🤣

Is anyone else getting bombarded with messages from the @Xbox app regarding test sends? Someone in their CRM team is in trouble 😂 I also love that Lexiface is giving two thumbs up in the background 😂😂

@ShopifySupport They haven’t fulfilled my order and the site is no longer available, so what would you recommend seeing as you won’t let me speak to anyone directly?

While Shopify does not directly manage the day to day activities, orders, or fulfillment for stores that use our platform, we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP, you can report an issue with a merchant using the appropriate form here - bit.ly/3Yp98Bn.

Hey @Shopify I am trying to speak to someone about a fradulant merchant who's site has been taken down, so your form won't allow me to submit a complaint. Is there another way I'd be able to contact you given there are no emails or forms that would work?

@ShopifySupport I have tried to do that but the website is down, so I cannot get a valid order link. Seriously… have you read any of these messages? How is it so difficult to report something and try and have a conversation with someone.

@ShopifySupport I need to create a store to try and log a complaint about a merchant on your platform who I was a customer for? This makes no sense…

Let me guide you to our Support team. Please follow the steps below: 1. Visit our Help Center. 2. On the right-hand panel in the typing field at the bottom, type your inquiry. 3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step. 4. Type your inquiry in the text box at the bottom. 5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support". 6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon. If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question. If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support. If you don't have a store, click "I don't have a store". You will need to create a store to receive live support. If you want to report a merchant, please go to bit.ly/4fqxOlb and file a claim.

@ShopifySupport I’ve done this but the website is down so I can’t get the tracking link to complete the form.

@jon_denby Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant, please report it here: bit.ly/3Yp98Bn.

4th customer service chat to find there’s been issues with Netflix accounts since before Christmas @virginmedia. What an absolute waste of time, money and energy - and also not having services over Christmas. Your service right now is utterly abhorrent for what you charge people.

Spoken to 3 different customer service reps @virginmedia as there is an issue with my netflix account being blocked by them. Each one has a different security requirement, each one telling me different things about my account, each one telling me they can't resolve it. Useless.

@debstergr @virginmedia It’s unfortunately nothing to do with my box. Can’t access Netflix on anything.

@jon_denby @virginmedia I had the same a few times - had to go into settings and reset the box to factory settings

@virginmedia Pointless, I'll go to the same customer services that have caused me repeated issues.

@jon_denby We'd advise please reaching out to us on Facebook: facebook.com/virginmedia/, Instagram or the methods on here virg.in/contactvm so we can help to get your initial issue looked into and check on your complaint.

Now just to add to the horrific experience with @virginmedia today, after I’ve logged a complaint the form gives me no reference, and when I go to the area to check it, there’s no log of my complaint there. Seriously what is going on.

@virginmedia I mean you can see I've spoken to your team, and what good has that given me? I'm instead lodging a complaint, the level of customer service is the worst I have ever seen it from yourselves.

@jon_denby Thanks for coming back to us, Jon. We're unable to offer support on X at the moment. We'd advise please reaching out to us on Facebook: facebook.com/virginmedia/, Instagram or the methods on here virg.in/contactvm so we can help.

@virginmedia Also I don't know what's going on, but I'm now getting copy and paste messages of instructions your team have to follow...?

@virginmedia Yup.

@basilthegreat @WestHam Misinformation at its finest.

WHAT? 😡 WEST HAM say the POPPY does NOT align with their club values anymore and therefore they won't feature on the club shirt WHAT IS GOING ON? @WestHam

@HermanaSleven @DaveWalkerWHU @ExWHUEmployee @MartynHobbs12 @FabrizioRomano Why does it matter to you? Also I’ve managed to win tickets, there’s other features and podcasts. Information aside, it’s more than worth the monthly. Get a grip.

@jon_denby @DaveWalkerWHU @ExWHUEmployee @MartynHobbs12 @FabrizioRomano Why are you paying for information 🤦🏼‍♂️

One of the best things I’ve ever seen @FabrizioRomano HERE WE GO

@DaveWalkerWHU @ExWHUEmployee @MartynHobbs12 @FabrizioRomano The last 24/48 hours on Patreon have been a ride. I’m here for it 😂

@MartynHobbs12 @FabrizioRomano If @ExWHUEmployee doesn’t say it, it isn’t happening ⚒️

@McDonaldsUK could you get any worse at customer support other than flat out blanking your paying customers?

One of the worst examples of AI customer service. Great work @McDonaldsUK. Can’t speak to a human about my order at all.

Just to add to how BAD this experience is. What the fuck?!