Jonathan Ellis

@1pMobile Great to have service back finally, but any chance of an explanation of the problem, how it was resolved, and reassurance that it won't reoccur again?

Good morning! Customers struggling with the network issue, please restart your devices as this should reset the connection with the network. Penny🙂

@sambakey @ScuttJ @HarboroughEast @colinrjenkins @1pMobile Yep. Calls and SMS working from this morning. But data only came back after restarting my phone.

@ScuttJ @HarboroughEast @colinrjenkins @jonathan_ellis @1pMobile My husband's phone is fully working again today. Hopefully all oknow although some people are reporting issues with data still. Probably worth them restarting their phones if they haven't already.

@1pMobile Is your service down in London? Since this morning I've been unable to make calls/sms or use any data. Phone shows full signal and I'm able to receive inbound calls. Your customer service phone line isn't working and no response on live chat. Please help?

@1pMobile pleased to see that service is restored this morning. Can you put out a statement to public/media explaining cause of issue and reassurance this was a one-off incident?

@sambakey @HarboroughEast @colinrjenkins @ScuttJ @1pMobile They said they "hope" to fix it today, seems like there's periodic network updates and I guess they're just hoping that will fix it. But doesn't seem like they've done a proper root cause analysis, and they don't seem to be able to force-push a fix out, so it's anyone's guess...

@HarboroughEast @colinrjenkins @jonathan_ellis @ScuttJ @1pMobile They said there would be a fix yesterday and there wasn't so I'm not convinced it will happen today. My phone boost renews at the weekend so if not sorted by end of the week I'll have to switch that to off, get a different SIM from someone else and swap my number across later.

@1pMobile here's a thought: during a major outage, maybe you should be focused 100% on solving the problem and communicating with your customers, rather than flagging negative reviews about the outage on TrustPilot

@SurelyAutomata @ScuttJ @1pMobile @sambakey I know, right? And to think I had been recommending these guys to all my friends & family! What an embarrassment... 🙈 At least this is now gaining traction! ispreview.co.uk/index.php/2024…

@jonathan_ellis @ScuttJ @1pMobile @sambakey Zero service for three days and no statement? I can't realistically recommend these guys to anyone anymore.

@ScuttJ @1pMobile @sambakey Based on their explanation of the issue, I'd imagine ~10% of their customer base is now impacted, yet they're clearly still not treating this as a major outage with regular updates across all channels.

@ScuttJ @1pMobile @sambakey Their statements read like they're coming from a petulant teenager. Aside from the 90s website I thought these guys were doing a great job and on top of things, but I now have zero confidence that they know what they're doing.

@GreenbytheSea @1pMobile @sambakey They have no ETA for when it's going to be fixed. Total shambles. I work in tech and if this happened where I work, we'd declare a P1 incident and nobody would be going home til service was restored, with regular updates to customers. Thinking of switching back to EE...

@1pMobile @sambakey @jonathan_ellis I have this problem too - boost renewed this morning and now unable to make calls or use mobile data. What is the estimate for when it will be fixed?

@sambakey @1pMobile I finally managed to reach them on live chat. They said because it affects "only" 2,000 customers (!) they haven't bothered to publish any status update on their website. They hope it will be back up today. Their phone line still isn't working. Honestly, a shambles...

@jonathan_ellis @1pMobile It's down for different customers all over the UK and they don't seem to know why. Mine is ok, my husband's isn't.

@_incendial Great tip! I feel it would have been far more intuitive to allow nullable functions to be called directly, i.e. issue.getFixes?(); - like Swift

TIL: you can call a nullable function via "?.call()" 😮

@Vitality_UK's response to their ongoing, week-long outage of the app & member zone

We have very exciting news! iProov announces $70M investment from Sumeru Equity Partners. "This investment by one of America’s leading growth funds recognizes the preeminent position we have established," said @andrewbud, Founder and CEO of iProov. iproov.com/press/70m-inve…

iProov and @Eurostar have today launched a trial of contactless fast-track service, SmartCheck. Passengers choosing to use SmartCheck will be able to complete secure ticket verification and UK exit check on their mobile devices prior to travel. Read more: iproov.com/press/eurostar…

Just had my first #COVID19 #Pfizer vaccine at the #StoneX stadium. Nice to see that the chip is fully compatible with Apple Find My - very handy!

Irrespective of your views on the ongoing conflict, the fact that this brazen racism and antisemitism is overtly taking place on the streets of 21st century Britain should be of deep concern to our whole society

Well that looks awfully familiar #CzechRepublic #spolecnetozvladneme

Webinars are soooooo 2001 but also so 2021

This year, I will be selling my chametz for Bitcoin. DM me if interested. #Passover2021 #Pesach #Bitcoin