James Scutt

60sPOV: Strategy for the customer-led growth agenda. Turning customer experience and operational excellence into commercial advantage. Subscribe on LinkedIn linkedin.com/build-relation…

🚀 Stop guessing. Start growing. The most successful companies in the world have one thing in common: they are Customer-Led. I’m breaking down the strategies, insights, and frameworks you need to succeed... Subscribe here: linkedin.com/build-relation…

"What the actual f...flagnog is going on in 2025?" 😵‍💫 Great question. Our XM experts have the answers at #X4SLC. Register now: qualtrics.com/x4summit/?utm_…

@1pMobile Is this available to existing customers?

Join 1pMobile today with our Unlimited Boost. That's unlimited data and unlimited UK calls & texts. 1st SIM £25, additional SIMs just £12.50. The perfect family Unlimited bundle. Online game, scroll and stream all you want. 5G & EU roaming included, no data speed caps, and you can keep your number. 1pmobile.com

As a former trustee at @DacorumCAB I've seen firsthand the vital role they play in our community. Right now, preventing homelessness has never been more urgent. If you can, please consider a donation this Christmas: avivacommunityfund.co.uk/p/supporting-c…

Read this piece in Customer Experience Magazine to get a succinct overview of how shoppers will act in 2025 according to the Qualtrics Consumer Trends Report. #ConsumerTrends #CustomerExperience #Qualtrics bit.ly/3V0pbor

"That’s it! I’m never shopping with that particular vendor ever again!" Check out Diginomica's article on Qualtrics Consumer Trends report bit.ly/3UWYjFI

Join us on the 1st of October to hear from HR and CX experts and leading brands in the Middle East about how to prepare your business for the continuing AI revolution - Register now to save your spot! bit.ly/3AZW8Kp

Staying ahead in the CX game means staying informed. 📚 Our team at Qualtrics has compiled a list of the best books and podcasts to help you get there. Trust me, it's a game-changer! #CX #qualtrics bit.ly/3yJRGPe

Curious what Juneteenth celebrations look like at Qualtrics? 💙 Reflecting on history through an enlightening keynote with Dr. Daina Ramey Berry 🖤 Stepping away from work to spend the day in our own meaningful ways ❤️ Recommitting to fostering a culture of inclusion & respect

@EmiratesSupport Your website states "Children below 13 years old, however, will always be seated with an accompanying adult." You have allocated a seat for a 5yr old and 8yr old away from the lead adult and won't charge them. Helpline rude and no help at all. Please advise?

@HarboroughEast @colinrjenkins @jonathan_ellis @1pMobile @sambakey SIMs back up and running this morning after a phone reboot.

@colinrjenkins @jonathan_ellis @ScuttJ @1pMobile @sambakey There was an email at lunchtime, saying a fix today. But I am losing confidence they know what they have done. And as more boosts are renewed each day it's only going to get worse as more folk as affected.

@1pMobile Is your service down in London? Since this morning I've been unable to make calls/sms or use any data. Phone shows full signal and I'm able to receive inbound calls. Your customer service phone line isn't working and no response on live chat. Please help?

@1pMobile @sambakey @jonathan_ellis 1p continues: "It is only a small number of our customer base that is affected at the moment so we don't believe there is at requirement to put out a statement."

@1pMobile @sambakey @jonathan_ellis And 1p adds "We are getting a lot of customers through saying they are affected however not all customers are affected so we didn't want to put anything out so we can help the people who have an issue that is not related to this issue."

@1pMobile @sambakey @jonathan_ellis For those wondering what's going on, here is an update from 1p as at 9.03 this morning: "At the moment we are still waiting to hear that the issue has been fixed we are hoping it will be today or during the networks overnight update this evening. "

@1pMobile @sambakey @jonathan_ellis downdetector.co.uk/status/ipmobil…

🎤 Exciting Speaker Alert! Join us at X4 London to hear from James Timpson, CEO of Timpson Group & author of "The Happy Index." Learn how 'upside-down management' can lead to happier teams & better business results. Register now: bit.ly/4c4LujB

Mark your calendars for Thursday evening May 2nd for an epic conclusion to X4 SLC. Register today: lnkd.in/eaKKpBwP bit.ly/4cV4Zvr

Did you know that 33% of consumers say they'll consider switching companies after just a single instance of poor service? bit.ly/4aytmxb