joanne parsons

@marksandspencer Thank you for your reply. It makes it too expensive to shop with you unfortunately.

@jp1064 Hi Joanne, thanks for reaching out. Due to how we are dispatching certain products some delivery routes will unfortunately be unavailable. Products available for click and collect and next day delivery will be shown in checkout. 🙂 - Chloe

@marksandspencer have you stopped doing click and collect? I’m trying to order some M&S sheets but don’t want to pay £3.99 delivery, but no option to collect from store.

@qrsupport You are accusing me of being unfit to fly!

@jp1064 @jp1064 Hello, Joanne. We apologize for any inconvenience this may have caused. We notice that you are already in contact with us through DM. Please continue the conversation there for further assistance.

@qrsupport as well as offering one of the lowest hand luggage allowance, you have refused to increase it by 3kg to allow me to bring medical supplies with me - I booked via BA who don’t discriminate. Really terrible service and I’m now worried about what should be my holiday.

@bt_uk I’ve just spent an hour on the phone with a guide and 40 minutes on the chat with one.

Hello, Joanne. It's shame to hear you're looking to raise a complaint with BT. It would be best to have one of our guides take a closer look. Please reach out using the link below to explain the problem. If our team can't get this resolved, they can raise a complaint case on your behalf bt.com/help/contact-b…

@bt_uk is there an email address I can contact with a complaint please

@jet2tweets we were called to gate an hour ago- all standing waiting , no information, no ground staff to be seen. LS302

@GWRHelp Thank you

@jp1064 Good morning. Yes, the works are currently expected to be finished on time - AS

@GWRHelp is Westbury station on schedule to reopen this week?

@bt_uk I’ve looked at the contact page & there’s nobody working - you’re right it is frustrating when you pay a lot of money @ there’s no tv on a bank holiday

@bt_uk my BT TV is down - is there any tech support today?

@MandSBank really disappointed you’re stopping the free delivery with the club rewards. No point having extra drinks vouchers when there’s no cafes (or clothing stores) nearby. I’ll be cancelling the card.

@bandq_help telling me someone will be in touch is not helpful. When ? This should be very easy to resolve but all I get is being fobbed off.

@bandq_help I received a delivery of plant pots this morning and one was broken- the driver took it back. I have phoned customer service who said someone will contact me within 72 hours - I was hoping for a replacement tomorrow. Can this be escalated please.

@PaversShoes really disappointed to order shoes in April, be told the estimated dispatch date is 3/5 and I have just phoned and been told it’s now 8/7 so I won’t have them for my holiday in June! You shouldn’t take orders for items you have no chance of supplying.

@marksandspencer last week I asked about lack of Sparks offers. I was told you’d look into it. Since then no reply but others I know have had Sparks discounts. Is there a reason I don’t get them??

@marksandspencer What info do you need?

@jp1064 Hi Joanne, can you send me a PM with some more info, please? - Lee :) twitter.com/messages/compo…

@marksandspencer has M&S stopped doing Sparks offers? I haven’t had any for months.

@ghd really terrible service. I ordered an item, Evri didn’t receive it so apparently another one was sent via Parcelforce but you can’t provide a tracking number or any details on when it will arrive.

@askryanair I’m trying to book but it’s rejecting all my cards - is there a problem on the system ?