Jetson

@TK_HelpDesk It’s not a priority at all no answer for 3 days

Hello, I completely understand your concern and am very sorry for the inconvenience this has caused. Please be assured that our specialized teams are currently investigating the matter with top priority, and they will contact you directly with an update the moment it is resolved. Your patience is highly appreciated as we work through this for you. ^Masal

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@TurkishAirlines Wow after waiting 50h distressed I get this answer…

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@TK_HelpDesk When is that ? This week Next week ? Next month ?

I sincerely understand how distressing this situation has been for you, and I apologize for the inconvenience you have experienced. Please be assured that your concerns have been forwarded to the relevant department for urgent review. As this team is responsible for handling such cases, they will provide you with an update as soon as possible. I truly appreciate your patience and understanding. ^Can

@TK_HelpDesk What’s prompt mean or soon ? I’m waiting 50 h + stranded now

@justfreedy I’d like to inform you that I’ve forwarded your comments to our team in charge, for a prompt response, and they will update you soon. Thank you very much for your patience. ^Can

@TK_HelpDesk Urgent ? you told me 50 hours ago it’s urgent every time it’s lies and unspecific vague answers like this one

@justfreedy Hello, I am truly sorry for your dissatisfaction. Your concerns have been forwarded to the appropriate team for urgent evaluation. They will reach out with an update as soon as they are able. Thank you for your patience and understanding. ^Can

@TurkishAirlines Dear @TurkishAirlines: I paid for a flight, arrived 3hrs early, your system didn’t have my booking confirmed, your team couldn’t fix it in time, and now I’m stranded. Case #TK-14837853 has been ignored for 30 hours. I want either a new flight TODAY or a full refund not excuses

Where chocolate leads, we'd happily follow. Happy World Chocolate Day.

@TK_HelpDesk You don’t leave people stranded like this for 30 hours with no response or help There’s nothing to “investigate” here even so I need immediate support to resolve the situation

I appreciate you taking the time to express your concerns. Sometimes certain cases may require additional checks or coordination with different departments, which can extend the process, but this is done to ensure that the information you receive is correct and complete. Your experience and satisfaction are very important to us, and we are committed to assisting you in the best way we can. ^Can

Between chasing milliseconds and finding moments of comfort, every journey has its purpose. Proud to be part of Cem Bölükbaşı's journey.

@TK_HelpDesk This is what you wrote 23 h ago where is the support ?!!!

I am truly sorry for your dissatisfaction. I want to assure you that I am here to assist you every step of the way. I have taken note of your concerns and have informed our relevant team about your situation. You will receive an update shortly. Thank you for your patience and understanding throughout this process. ^Can

@TK_HelpDesk Shortly it’s over 30 hours now !!!! You’ve “escalated” to management 50 times Stop lying you have totally dysfunctional customer service and providing no help

@TK_HelpDesk Please stop lying the issue takes minutes to resolve now I’m stranded for over 24h. You are just writing empty words to try to look good on social media with no actions

@justfreedy Our teams are currently working diligently to resolve the issue. Your satisfaction remains our top priority. We will provide you with an information soon. I appreciate your understanding during this time. ^Elif

@TK_HelpDesk After 24h of filling out forms making constant calls no one has got back to me the only answer is it’s being escalated every time

@justfreedy I'm sorry for any frustration this has caused. I have informed our teams so that they can get back to you most quickly. Thank you for your understanding. ^Nil

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@TK_HelpDesk Message was not helpful and situation remains unresolved

@justfreedy I have contacted you via DM. Please check your inbox. ^Teoman

@TK_HelpDesk Solution is not resolved

@TK_HelpDesk I’m stranded at airport there’s no one from customer support answering who assisting

@justfreedy I have contacted you via DM. Please check your inbox. ^Teoman

@TK_HelpDesk Not helpful I am stranded for hours need solutions not bureaucracy