Anupam Kakroo

@airindia The customer service was extremely POOR. There was no compensation for the damaged baggage, and there is no escalation process. The company’s take-it-or-leave-it policy is unacceptable.

@kakroo Dear Mr. Kakroo, we've reverted to you via DM. Please check and acknowledge the same.

@airindia baggage delayed by 3 days (till now) on the #SIN #LHR flight. PIR filed, how do we claim compensation for the delay?

@airindia Really POOR service, can’t get hold of your complaint escalation process despite asking for it multiple times. Not sure if you have real individuals or chat bots responding to DM!

@kakroo Dear Mr. Kakroo, we've responded to your concern via DM. You may wish to check and acknowledge the same.

@airindia Thanks for resolving the issue with the delay. However, as mentioned in DM the bag is unexpectedly damaged. It’s really unfortunate that Air India: a) delays the baggage delivery by 4 days, b) leaves the bag in the porch, and c) damages the bag.

@kakroo Dear Mr. Kakroo, we've acknowledged your concern via DM.

@airindia Done! Appreciate a quick response and resolution.

@kakroo Dear Mr. Kakroo, we hear you and would request you to please share the booking details and PIR copy via DM. We'll check and assist you further.

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@oyegifts absolutely appalling service. Order taken for a place they do not deliver, did not communicate the issue, and not deliver on time. Now demanding 25% fee to refund. #incompetent #service #giftstoindia

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