Kelley Dearing Smith

In just a few months, Louisville Water Tower will reopen for tours, weddings, and venue rentals. The renovations to this National Historic Landmark are almost complete and we can't wait to welcome you in 2024.

Thanks @PaulMiles840 for sharing your photos! So happy Louisville Water is part of your daily view.

Know the source of your drinking water? Today, more than 75 billion gallons of Ohio River water will flow by Louisville. That river is an amazing source and @louisvillewater turns it into some of the highest quality drinking water. That’s why it’s important to #ProtectTheSource.

Dozens of events and thousands served. Check out the video to see the great work of my team! #DrinkLikeALocal

More than 2,400 name badges lined up for Virginia’s @WaterJAM_VA conference. Impressive program for these water professionals.

Here’s a great example of a drinking water provider engaging with the public. Arriving in Virginia Beach for @WaterJAM_VA and see this on the boardwalk: a taste test where you compare bottled water to the taste of Virginia Beach’s tap water. Nice outreach! #branding

@WaterWorld @louisvillewater @awwa Thanks for the conversation- and highlighting the value of communications.

How could #EPA's #CCR rule changes affect #utilities? Kelly Dearing Smith, VP of #communications and marketing for @louisvillewater and Public Affairs Council chair for @awwa, discusses how the proposed changes could impact utilities. Watch the video: waterworld.com/water-utility-…

@PaulMiles840 @louisvillewater Stunning!

Sunday morning at the @louisvillewater reservoir.

Curious friends at the @NACWA meeting want to know why there’s a Louisville Water ornamental sign inside the Omni hotel. 🤔Answer: it’s the site of our original 1860 office building. Check out the rooftop pool- it’s named The Water Company.

A message to my @NACWA friends coming to Louisville for your board meeting, #DrinkLikeALocal. You’re coming to the place with the best-tasting tap water. Enjoy it straight or on the rocks with our other signature beverage. 💧 🥃

@greg_wukasch @RogueWaterLab @H2corsO Love this creative collaboration. Great work! 👏

Not as many #Catalyst2023 journal notes this year but each element that made it means something important to me personally and in the end, will help me be a better leader. Thank you @RogueWaterLab @H2corsO for helping me grow once again this year.

@h2oFinance @theindicator @arelkhattabi We planned and financed for the meter upgrades. But for small utilities, if given the choice between a multimillion spend for water mains or meters, I suspect most would choose the pipes. It’s yet another example of the need for regionalization in our industry.

@h2oFinance @theindicator @arelkhattabi In Louisville, we’re 3/4 done with meter upgrades and the benefits to our customers and us are there: real-time usage alerts, a transition to monthly billing & improved safety for our employees.

#Water #infrastructure media Friday! Great podcast from @theindicator on household water waste and the financial DISincentives many utilities have to address it. Also exciting to hear @arelkhattabi interviewed! npr.org/2023/06/15/118…

@travisloop @MPTeodoro Agree 💯. There has to be an intentional focus on taste since many of the attributes are not regulated. Taste equals perception. And that first perception leads to trust.

In a recent talk with @MPTeodoro, he told me about the role of taste in public trust for tap water. (bit.ly/TapDistrust) This algae is a challenge for a utility, but if water smells and tastes funny it drives distrust. Saying it's safe isn't enough. dcist.com/story/23/06/14…

Early morning safety blitz for @louisvillewater crews. It’s a reminder the work we do can be dangerous and our employees are the most important piece of our business. #Safety #employees

A water tasting for my friends on the @WEForg board. We sampled four kinds of water in a conversation about branding, public trust and the value of communications. Thanks for inviting me to share the @louisvillewater story. #WaterStory #branding

Thanks @cityoftoronto for the water stations at #ACE23. 👏 Spotted dozens of these around the conference. #DrinkLikeALocal

No! 😖 What about filling a reusable bottle before you get on the plane? That’s what we do in Louisville. #DrinkLikeALocal

Taste=perception and that’s part of trust.Looking for @awwa winner of the “Best Tasting Tap Water.” There are 25 samples from providers in the US and Canada. Excited to see who joins @louisvillewater with winning the award. (Pure Tap isn’t in the competition this year!) #ACE23

@WaterWorld Thanks for the conversation!

Happy first day of #ACE23! We're currently interviewing AWWA'S Kelly Dearing-Smith about EPA's proposed changes for Consumer Confidence Reports. Video coming soon!