Helen Kitson

@katjdenham I read your article and the same thing has happened to me and I’m being ignored by @British_Airways! Can you help? BA has ignored us since our 140,000 Avios points were stolen thetimes.com/article/41870a…

@JamieSinai @British_Airways Absolutely nothing! I called again and spoke to someone on Monday who said my account would be unlocked within 24-48 hours and that deadline has passed. Looking on here and Facebook there are hundreds of cases. I think my next step will be contacting the media!

@kitto78 @British_Airways Hi Helen, have you made any progress with this? I had the same thing happen to me last week & I am still waiting for @British_Airways to respond. Really can’t believe that they don’t have proper systems & communication in place to deal with such fraud.

@British_Airways I need urgent help. My Executive Club account was hacked, my email address was fraudulently changed, and all my Avios were stolen. Despite reporting this immediately and being told I would receive a response in 24-48 hours. No updates and can’t use account

@British_Airways As I thought no help just a ‘we are waiting for response from exec club’- you may respond on here it doesn’t actually help the situation. I had been planning a trip of a lifetime to book and travel this month. Account locked, so can’t go and no explanation as to how it happened

@kitto78 Hi Helen, good morning. We're very sorry to hear this! So we can look into this further for you, please DM us with your full name and Executive Club details. We may need to request some additional information for security purposes. Demi twitter.com/messages/compo…

@British_Airways I have already done this Demi twice and called. Happy to send the information again but a little frustrating

Stewart Copeland on the drums at the Taylor Hawkins tribute concert is just magical.

@British_Airways first holiday in 3 years as 40th bday present I’m off to Cancun and just wanted to say how exceptional the check in service was 😀 button pressed

Chunky @Rylan was great. And I loved the leather tux. #Eurovision

@jackwhitehall can you see the resemblance 🤔

Navy cup final at The Rectory. Winners. HMS Seahawk

@LennyHenry you are truly amazing.. Entertaining and supporting the world for so many years #diversitybbc

@dhlexpressuk awful service, drivers very unhelpful! Can't send a text or call ahead because they might end up waiting around??!!

@slenderframe @aha_com it was fantastic.... Felt like I was 10 again!!

@aha_com @magnef @mortenharket just fantastic last night and so lovely to hear Magne sing Lifelines #castinsteel

@aha_com Paul is amazing

@aha_com I'm here and amazing xxx

@GaryBarlow I was at the a-ha radio 2 gig and I saw these ladies. I promised to share the pic #GetGarytoAttys40th

@aha_com @magnef @mortenharket not sure I'll get as close tonight as I did on Thursday! Looking forward to the show

@shulush @aha_com it was a special concert very short and there was an interview before and after on the radio they were fantastic

@aha_com amazing gig last night can't wait for the O2 tomorrow