Kaylene Eckels

Your #ContactCenter is more than just a checkmark on the #CustomerExperience. Here are four simple tips to evaluate and elevate your contact center operations. Share your thoughts in comment. linkedin.com/pulse/4-simple… via @LinkedIn

Join us at #CCWVegas and stop by our booth #513 for a 1:1 meet up, live demonstrations, and thought leadership discussions. Also, get a chance to meet one of our Client Matt Magnuson, VP Call Centers, @ExtendedStay ! Pre-book your meeting here: bit.ly/3jZhxbZ #CX

Come and learn from Etech’s team the insights and solutions that will help you enhance the #CX and boost efficiency across your contact center. Drop by our booth, #206, to have a one-on-one conservation with our team. Book a meeting here: bit.ly/3jZhxbZ #CCWNashville

At Etech, we don’t just check boxes; we listen, and transform customer interactions with personalized customer experiences. etechgs.com (@kkeckels) #CustomerServiceWeek #ExcellenceHappensHere #CX

Join Etech's team at one of the largest content center events of 2021, #CCWNashville. We are excited to be sponsoring and presenting at the event. To get 20% off on your registration, use Etech's code - 21CCWN_ETECH.bit.ly/3CIow09. @CustContactWeek

Learn how to reduce the time spent on manual processes and increase operational efficiency through speech analytics to provide an outstanding #CX. Download your free copy of this #Whitepaper here. bit.ly/3yBXFPW #customerexperience #AI #SpeechAnalytics

#SpeechAnalytics allows you to use tons of information from conversations that may have never been heard in the past. Growing at an annual rate of 22%, learn how this $1.6 billion speech analytics field plays a crucial role in #CustomerSatisfaction. bit.ly/3kuy9qW

If you choose to nurture people, your culture will draw people to you, and allow your business to seize the opportunity. Learn more about the crucial steps that we as leaders should be taking now, and in the post, COVID era to create a great culture bit.ly/373v0rJ

Have you read about the major CX predictions of 2021 that will help your brand deliver a memorable #CustomerExperience? Check out this insightful article by my friend Jim Iyoob (@jiyoob) to learn more.

By measuring your team’s performance across multiple communication channels, your QA team can provide extensive feedback on the quality of your customer service system as a whole. Sharing a good ready by Etech's CCO and my friend Jim Iyoob (@jiyoob) etechgs.com/coaching-and-l…

It is important that the #workforce feel recognized for their valuable work and ensure that the recognition is noticeable throughout organization. A good read by Etech's AVP - Corporate Strategy and my friend @KachhawaAmit #WorkforceManagement #COVID19 etechgs.com/blog/how-did-t…

Companies need their customers to rate their satisfaction in order to take their #CustomerExperience to the next level. Learn effective quality monitoring secrets from this blog by Etech's CCO and my friend, Jim Iyoob (@jiyoob) #CX #CallCenter #Quality etechgs.com/blog/why-is-ef…

To improve customer experience, all touchpoint experiences should be as smooth and satisfying as possible for your customers, making it an easy process for people to do business with your company. Must read this informative blog by Etech's CCO @jiyoob linkedin.com/pulse/why-effe…

Customer experience is an empathetic journey, and not a final, destination. By measuring the quality of a contact center, brands can identify areas that need improvement. Must read this blog by Etech's CCO and my friend @jiyoob #CustomerExperience etechgs.com/blog/how-to-be…

It can be empowering to know there is always opportunity to have a greater impact and influence over outcomes. I can improve, become better, do more, add greater value, and support the team to greater heights. #Accountability #Leadership #Results #Outcome linkedin.com/pulse/accounta…

Determine the impact of #AI Powered #SpeechAnalytics on various #ContactCenter roles and How to evaluate speech analytics technology while considering the future, in this #Whitepaper by Etech's CEO, @MRoccoEtech and CCO, @jiyoob bit.ly/2NWeJPB #CustomerExperience

We have another session coming up on April 21, with @CallCenterICMI. Our topic is 'Intelligent CX: Integrating Human and Artificial Intelligence to Improve Results' Please join us, reserve your spot here: bit.ly/3dTYhKg #EtechWebinar #DigitalLearning #eLearning #Training

Thank you to everyone that joined our webinar session "Creating a Culture of Learning". It was an amazing experience, great conversation with intellectual minds. For those who could not join here is the recording: bit.ly/3dPAtHf @mLevelLearning @JoshFelix #ContactCenters

TOMORROW is the “Creating a Culture of Learning” webinar. A learning discussion featuring panelists from @onnahq, @Equifax, @EtechGS, @Google and @InsightEnt Have you registered yet? mlevel.com/index.php/crea… #webinar #digitallearning #elearning #organizationaldevelopment

Whether your organization is the best at ensuring customer satisfaction or is struggling to meet KPIs, continuously optimizing quality processes is extremely vital for business growth. Must read these tips shared by Etech's CCO, Jim Iyoob (@jiyoob) linkedin.com/pulse/how-tran…