Kevin Rooney

@Egall48457 My middle girl was 7 yesterday too. Hope you enjoyed/survived!

Getting the practice in before our person centred care week. 🎈🎈 Cannot believe my wildling is 7 in the morning 🥳

@FlyLoganair @FlyLoganair your phone lines have been at capacity for days. Unacceptable.

@kroon20 @kroon20 Hello- Please contact our Customer Service team via 0344 800 2855. ^mw

@FlyLoganair we’re still waiting on a response! Appalling customer service - the changes offered would require 2 extra nights at hotels. Who’s paying?!

Concerned about complaints? Looking for support to respond effectively first time saving you time & effort? Join us next week for The Complaints Coach on line dorothyarmstrong.net/complaints-coa…

@karen_goudie @StirUni @Stirling_Nurse Congrats Prof!

In health & care, we often focus on a narrow concept of improving "staff experience", when we could be building a much deeper & more profound basis of human connection at work: a sense of belonging. Belonging is when an employee, regardless of their background or role, knows that their voice matters, that their unique experiences enrich the team & that they're not just seen, but understood. Organisations that build a sense of belonging have higher levels of engagement, retention & performance: linkedin.com/pulse/belongin… By @hacking_hr

@karen_goudie @UHMonklands @NHSLanarkshire All the best in FV Karen!

@MSC_Cruises_UK just back from cruise on #Virtuosa. Mostly good but went on excursion to Barcelona which was not as advertised. Guest services staff advised that excursion staff would assist which they did not despite us going to desk to discuss twice. Disappointing

@nhsl_lqa @dorothy_DAprof

14 Days to go until Quality Week Begins on 15 May ✅ What's on Monday 15th 14:00 – 15:30 Nipping Complaints in the Bud Dorothy Armstrong #LQAWeek2023 To register, please complete the booking form via this link eur01.safelinks.protection.outlook.com/?url=https%3A%… or scan in QR Code below

@karen_goudie @NHSGGC @NHSLanarkshire @JubileeHospital @UHMonklands Sorry to read this Karen. Take care.

It's tough for all healthcare professionals currently-even harder to be on the receiving end of complaints-few places left starts 1st Feb 90mins x 10 weeks via Zoom DM or dorothyarmstrong.net/complaints-coa…

@dorothy_DAprof Fab programme! Thoroughly recommend from attending myself and really positive feedback from other staff.

@Sharonr2900 All the best Sharon! I’m sure I’ll see you about the ‘hood :)

Thrilled to launch my new open programme The Complaints Coach - I am combining my experience in all things complaints / apology / conflict with a coaching platform to share learning over either 10 weeks or a bootcamp More details buff.ly/3gPKHIt buff.ly/3t4kWJo

@virginmedia @virginmedia Unsurprisingly, I’m still waiting.....

@kroon20 I am sorry to hear that Kevin. they might well try and call up again today. Sorry for any inconvenience that this has caused. ||ZM

@virginmedia yet another engineer call out required......awful reliability and clearly something wrong with your devices. Waiting on a mobile callback for 10 hours.....

@virginmedia I admire your optimism! I think we both know that isn’t going to happen. Customer service is shocking.

@virginmedia They agreed to call mobile yesterday morning, but called the house. I tried to call back, 40 minutes later I gave up.

@kroon20 I am sorry for the frustration that this has caused Kevin. did they inform you of when you can expect the call back? ||ZM

@virginmedia Your engineers come every couple of months - enough is enough.....a manager was supposed to call me yesterday. Still waiting......

@kroon20 Good morning Kevin, I am sorry to hear that you have had some issues with your services, hopefully the tech will be able to resolve the issue you are having. ||ZM