kryptonitelock

@neilhardy999 Hello, brackets may be purchased for $7.00, you can call us at: 800-729-5625 Mon-Fri 8:30-4:30 EST.

@GregTanaka Please submit a request on our website: support.kryptonitelock.com/hc/en-us/reque…

@kryptonitelock I bought a folding lock but the rubber band that holds it in place broke. How do I get a replacement?

@KMcbabe Did you submit a Request Ticket? Can you tell us the ticket number?

Shorter days mean darker commutes. Make sure you're seen with a quality rear light like the Incite XBR - automatic braking sensor increases light to 3X brighter to let cars and other cyclists know you're braking.

@KMcbabe Did you put in a Request Ticket? If so, what is the Ticket Number?

@Richard_Howard1 The key code would be on the actual key.

@kryptonitelock I’ve just bought a minilock7, where’s the code for the key to register?

@scalvinkwan Hello, what does your key prefix begin with?

@JaimeSanFelippo Did you register for the optional ATPO? If yes, did you file a Claim?

Dear @kryptonitelock you owe me a bike.

@pkovacs19 Claim processing has been backlogged. We will be reviewing your Claim by the end of this week.

@kryptonitelock I have reported my bike stolen 2 months ago on your website and provided all docs requested. I still haven't heard a single reply from you. Your email states my claim would be reviewed and I would be contacted within 5-7 business days..... 60days atm...

@akbukYM Our website is experiencing technical difficulties on the Services pages. We apologize for the inconvenience.Hopefully the issue will be resolved soon.

@kryptonitelock I live in the UK and would like to join your antitheft protection program. I own a foggetaboutit level 10 lock.

@ca_morris22 Unfortunately the ATPO offer has to be done within 30 days of lock purchase and has a max. of 5 years coverage. You can only register the key # at this point unless you purchase a new lock.

@kryptonitelock I have a new York standard lock purchased in 2016. I didn't register it and don't have the packaging or receipt (old email account). Lock is still in working condition. Can I register it still with you? Just bought a new bike is why I ask...

@X0x1RG9f Hello, the website issue is actively being worked on to get it back up. Unfortunately we do not have timing on when it will be back, we are hoping soon. We can email/mail you the paper version that your can manually complete to register.

@kryptonitelock, bought a lock, 30 days to register ATPO insurance but website down since more than 10 days... starting badly ! Any solution ? #kryptonitelock

@Bh3nru The website is actively being worked on, however we do not have an ETA. Once it is back up, we will accept all registrations, even allowing you to register if the timing is past the 30 days due to the issue.

Hi @kryptonitelock, I would like to benefit from the ATPO since a bought a bike and lock a few weeks ago but the specific ATPO page on your website is offline ... Any suggestions ?

@jordanwaring87 Your order was received and will be processed as soon as we can

@kryptonitelock hi, I've recently put in an order for duplicate keys. Just wanted to check up on them and see if the order went through. The link doesn't work so I did wonder if I was swindled. Thanks

@Ben_Karats We would need the key number that is on the key itself in order to provide you with keys.

@kryptonitelock hello If I buy this could you send me the replacement key??

@nedimgulcan The Optional Anti-Theft Protection Offer is not bicycle Insurance. It is a Product Guarantee with specific Terms and Conditions. In order to process a Claim, we require an image of the broken lock as proof of product failure.

@kryptonitelock in case of theft of the bike (with ATPO), if the broken lock is not left in the place of theft, i won't be able to provide with an image or with a piece to you. Do you still reimburse the fee of the bike? Thanks!

@EchappeePodcast There is currently a backlog of Claims to be processed. We are working through this as best as we can. We hope to contact you soon with status. Thank you for your patience.

@kryptonitelock any news? Thanks!

@kryptonitelock is a joke 👎 I paid extra for anti-theft insurance and it is a complete fraud. I filed a claim in September and I still haven't heard back from them despite multiple follow ups. I also reached our to their support, same thing, complete silence.

@FonsecaREduardo At this time we don't know when the keys will go out. We have a backlog due to the machines being broken. They just got repaired

@kryptonitelock Is there an estimate in timeframe, just says there’s a backlog and marked as solved?

Hey @kryptonitelock , I’ve submitted a support ticket almost a month ago for ordering safe keys but haven’t got a single reply to that request. Can you please help?

@alexisbouchara We have addressed your latest ticket