Kevin Stevens

@vumatel But you can track it from my ticket number, my phone number is 0826048112

@kstevens0708 Hi, Kevin Stevens kindly dm us your address in full and contact numbers for assistance.

@vumatel and @VoxTelecom Randpark Ridge has no service. Yes you communicated maintenance, but there’s no internet/zero. So we’re expected to have no internet until the 24th? This is ridiculous, maintenance is after hours, or are you part of City Power?

@vumatel I get this, but you have 4 straight days of maintenance 20-24 April? Maintenance should be 12 midnight- 7am. People have businesses and are working remotely. You should have failover plans. Poor planning at the expense of customers, we expect better! We don’t pay 4 days short?

Hi Kevin Stevens Kindly note that the ticket is linked to a planned maintenance. We do apologise for the inconvenience during this time, please be advised that regular maintenance is required to eliminate future disruptions on the network. All communication was sent out to the ISPs, to send out communication for better planning to the end user. We do apologise for the inconvenience caused during this time.

@vumatel There is nothing to investigate,Vox says your portal indicate the service is off? Here’s your ticket no. 01312809. Go fix it now. What happened to good service, I just moved to you 2 months ago? 12 hours down, come on guys, you are a massive brand for this type of issues.

We would greatly appreciate it if you could take a moment to send us an email on social@vumatel.co.za that includes your specific details, along with any queries or concerns you may have. This will enable us to thoroughly investigate the matter at hand and provide you with the assistance you need.

@vumatel I had to got through Vox. To confirm my line is down on your end. Very poor customer services? And I just move 2 months ago from Openserve to you… here’s the ticket no 01312809. Pls fix it, it’s 12 hours now. Or will this take another 12 hours

@kstevens0708 Hi Kevin Stevens Thank you for bringing this to our attention. We sincerely apologise for the bad experience you've encountered. We understand how frustrating this can be. Could you please DM us your details so we can investigate and assist you further?

@VoxTelecom They must call me on 0826048112. Thx

@kstevens0708 Good day Kevin Stevens. Thank you for reaching out to us. We have escalated the query to our support team. They will contact you to assist further.

@vox_telecom order x4083311, Vuma completed the work @10am and line is still not activated by Vox. It’s take 8 days to do install and now 7 hours and still not activated. Poor service, this should be instant?

@vumatel You asked me for a ticket number? I asked you why would the installation take 7 days for a home customer. You should be tranparent and tel customers it take 10days to switch provider and see how many will really move?

@kstevens0708 We have replied to your DM

@vumatel you haven’t responded?

@vumatel But a whatsapp bot is sitting on your contact number. Here my cell no. 0826048112

@kstevens0708 Hi, We’re committed to making things right. Please DM us your contact details so we can connect with you and work towards a resolution.

@vumatel Pls respond to why orders take 7 days? I have camera to run. The switch off should be urgent max 3 days. 7 day no security camera and can’t work from home is not great service?

@kstevens0708 Hi, Kevin Stevens we are operating. Our team will reach out to you for scheduling your installation.

@vumatel I’m on hold for 15 minutes. Are you closed. Order number: LVC-020226-00237545. Can the team come and install. There is always someone at home. Just come pls.

@vumatel Got an appointment for next Monday. That’s really not great, 7 days to complete an installation. Vox Sales said by Thursday latest because I order the line last week. But customers can’t wait for 7 days? I was on Vuma previously from 2015-2020 and u were quick? What happened?

@vumatel Thank you, appreciate the prompt response!

@mpumienawane @AdvoBarryRoux Amen

@AdvoBarryRoux Update: Reaction Unit South Africa (RUSA) received informs that the child was dropped off at the Ndwedwe SAPS in Ndwedwe - KZN. She has since been reunited with her family. I found this update on facebook

Grade R pupil Emihle Mavundla (5) is missing after her first day at Verulam Primary School, KZN. She did not return home via scholar transport and may have boarded the wrong vehicle. Wearing school uniform. For any info Call RUSA 086 1234 333. Repost For Awareness

@AutomobilSA I see no impact of your purpose, RMI has no oversight and you have no relevance. You may set the standards but you don’t enforce them. Time for new normal, you are absolute and your voice means nothing!

@VoxTelecom I starting to think you just don't like my money. Ticket VOX28081455, closed my ticket again without rebate for 2 months of service, just like you closed my ticket without changing my CPE 2 months ago, Ticket VOX28081068. Work with Me, Please!

@VoxTelecom 2 months ago I had a call with a Vox technician that you will log a call with openserve because my router is faulty. I pay R1250 per month for 350 up and 150 down, but never get 40mbps standing next to the device, the wifi randomly drops, every 10 minutes! 0826048112!