kulula

Customers who confirmed travel on the 31 May 2022 sale, have been refunded. If funds have not reflected in your account within seven working days, please contact your issuing bank to enquire.

@CowanKarima Hi Karima, We understand that it is frustrating waiting for your refund. Our team is working on refund requests as quickly as possible. We understand the inconvenience experienced and we are truly sorry. - BM

@kulula I have to date not received my refund following the March grounding saga. Sent numerous emails and at this stage the courtesy of an actual response not the automated response would be appreciated.

Comair regrets to advise its flights have been voluntarily suspended from 1 Jun pending securing funding. If your flight has been cancelled, please don't travel to airport unless you have alternative arrangements. Our apologies for the inconvenience kulula.com/travel-updates

@Me04440496 Unfortunately, we can not confirm an estimation. The team will assist you as soon as they get to your email. -BM

@kulula And a ball park estimate? I need to book new flights and need to fly next week? So I need the money

Comair announced late on Tuesday evening that it had to suspend all its kulula.com flights as well as the British Airways flights it operates under a licence agreement. | @Fin24 news24.com/fin24/companie…

@AllisonGreeff Hi Allison, we understand your frustration. To clarify, if your flight has been affected and cancelled, please follow the re-accommodation policy in place. Kindly visit our website kulula.com/travel-updates for more information. - BM

@kulula #comair Your call centre says I cannot get a refund and even if my flight does not resume i might not even get a refund! I have to make alternative arrangements and the flights on the other carriers are not getting any cheaper! I don't want any credits I want my money!

@mulla_75 We know that you need guarantees regarding your travel and regret the frustration this has created for you. We will also communicate if your flight has been affected and cancelled. Once again, we are truly sorry. (2/2) - BM

Btw, how bad can your forecasting team be that they would not know how long flights will be grounded 🤔

So I have bought tickets for myself and family for Eid (July) .@kulula can not refund my tickets ( as flights are not cancelled as yet and if I go the normal refund route - this will take 8-10 weeks) to purchase new tickets . First and last attempt to book with Kulula ever !

@mulla_75 The information we have provided is the update we have at this time. We would recommend keeping an eye on our social media platforms and website, where further updates will be posted. (1/2) - BM

@reshmadayal7 Hi Reshma, you will be assisted as soon as the team get to your email request. - BM

@kulula I have sent an email for a refund. Hopefully I can get my money back soon to make other arrangements for my flights booked

I received an email from Comair offering me a full refund which I have done. Thank you #Comair @British_Airways @kulula for doing the ethical thing. I do hope you sort your issues out and continue being a leading airline in South Africa.

@Me04440496 If you have sent the team an email they would have your email address to communicate with you on. Unfortunately we can't give you an exact time frame as the team are dealing with extremely high volumes. - BM

@kulula So if a week is a sight delay....what would the turn around time be? And you state they received my email? How would you know? You dont have any of my details?

@peter_engledow @Fly_Airlink If your flight is cancelled due to the suspension. An automatic notification will be sent to you via email or SMS. We understand that it is frustrating and we truly apologise for the inconvenience caused. - BM

@kulula @Fly_Airlink How sorry are you when my 2 boys I have not seen for over 8 weeks cannot fly next Sat on June 18 , willing to pay the R13000 flights that Safair are now charging , look forward to hear how sorry you guys really are ! Talk is cheap !

@Fly_Airlink @kulula what about families departing on 18 June , let passengers know what is happening please

@_muhammad_95 Hi Muhammad, We understand that it is frustrating waiting for your refund. Our team is working on refund requests as quickly as possible. We understand the inconvenience experienced and we are truly sorry. - BM

@kulula at what point do we get our travel bank/full refund for the flights booked in March? No contact has been made, yet a promise of 8-10 weeks,which is ridiculous in itself, was originally circulated

@engelbright Customers affected by the suspension receive notification on the changes to their flight being affected and cancelled. All customers with valid email and SMS information have been sent communication of this. Apologies if you did not receive this. - BM

@kulula You have not cancelled any flights! And you know as well as I do any flights scheduled for today, this week or next week will not happen. That is guaranteed!!!🤬

@kulula Why don’t you cancel your flight that you know will not take to air and give passengers their money back? At least BA have the decency to inform all passengers by email that the flights have been canceled and gave them options for a refund etc. #kulula #poorservice

@engelbright Hi Hermias, the information we have provided is the update we have at this time. We would recommend keeping an eye on our social media platforms and website, where further updates will be posted. (1/2) - BM

@Me04440496 Hi there, Our teams have received your email, due to the influx of emails they are working through, kindly note there will be a slight delay in response to your email. Once they get to your email you will be assisted. - BM

@kulula So a week has since passed and my emails have gone unanswered?

@Mabz_s Hi Mabz, if your booking is affected and cancelled an SMS or email will be sent to notify affected passengers. The information will also be updated on our website and social media platforms. - BM

@kulula I cannot afford to wait until the day of my flight to find out if my flight is "suspended" or not I want a refund so that I can rebook with a different airline and tell me to wait 8 - 10 weeks for a refund is madness, if you can't even refund my flight that is in 2 weeks

@peter_engledow @Fly_Airlink Hi Peter, unfortunately the information we have provided is the update we have at this time. We would recommend keeping an eye on our social media platforms and website, where further updates will be posted. (1/2) - BM

@asignul01 Hi Lungisa, the process is between 8 - 10 weeks. - BM

@kulula how do you take to process refunds?

@ChanPollacchi Hi Chantal, as soon as the information becomes available, the team will make the necessary updates. - BM

@kulula It's now the 8th... nothing from you! White noise 🌬

@mfokazushe Hi Zushe, The March refunds are processed by Comair and the process requires lead time. We are truly sorry for the inconvenience. - BM

@kulula this is the 11th week waiting for my March Refund. Kindly check and expedite the matter.