Emily LaPointe

@united easy fix, have someone call

@NVGolfLife @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

Hey @united explain how the first flight of the day is on hold cause the bathrooms are not clean? Gonna miss a connecting flight because you literally don’t have your shit together

@RoseanneBottone @united Sadly the pretending to help is fake. In the DMs they don’t care

@united I had to try SIX Kiosks at EWR Terminal A before I found one that would print my bag tag. Now they delayed flight UA2468 to MSY because the toilets don't flush. Do better!

@united “sorry no one called you back as promised. We don’t plan to follow through still, even though we could. We hope you let us be better in the future even though we are choosing not to be right now” There I fixed it :)

@lceleste @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

@united horrible customer service service in Albany Forced me to check my carry on. No discussions Took my bag out of my hands and there were a dozen or open spots for bags. Needed things and now can’t get access until Cali didn’t want to fly untied - now i remember why

@missteetee2012 @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

@united on flight UA1501 from TPA to EWR. The screens are not working. Yes I can watch on my phone but for money being paid passengers should have things working.

@Urbs23 @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

Well the idiots @united have done it again. They said because of weather "weight and balance" made the plane unable to fly from LAS to IAH so after 2+ hours we went back to the gate to fix it. I missed my connecting flight in IAH to TPA.

@HunterBlum8 @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

@united pets are cool but not when they’re rubbing on my foot and scaring the crap out of my wife. You’d think after a 2 hour delay (reasons) not provided and no AC the flight arraignments would be a little more pleasant

@Mrsamysuess76 @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

@united I am pissed that I paid extra to choose my seat when I booked my flight months ago. I need a window seat because of neck and migraine issues. Today when I went to board group 6 I was told my seat was moved up 10 isles and it was an aisle seat

@DNWOLD @united FYI the help they offer is fake, in the DMs they say they can’t do anything. All fake

Hey @united maybe you could validate your own promos instead of sending your loyal customers emails congratulating them, then not depositing the miles promised. Now you need me to provide statements validating the email you sent was warranted? What a joke

Hey @united I actually am giving you an opportunity to provide us with a better travel experience- right now. Fix this experience.

@united you tag me back, apologizing, send ME a message only to tell me you can’t actually help? It’s all fake huh? Pretending to care and then in the private messages showing you don’t.

@united Hey @United, Your own employees told us our overnight delay wasn’t just a fueling from circling too long to avoid a small storm—it became an operational failure after the weather cleared. We spent 8 hours being told a replacement crew was coming, only to find out around midnight that no crew had ever actually been assigned. We got to a hotel at 12:30 a.m. and had to be back at the airport by 4:00 a.m. Offering $400 while calling this simply an “act of God” ignores everything that happened after the weather passed. Your frontline employees were just as frustrated as we were. Your own employee told us the pilot failed to notice the crew was timing out and didn’t call for a new one. We ended up losing our reservations and missing out on a chunk of our trip. I’d appreciate someone from your Customer Care team taking another look at our case.