Salil Marathe

@rotimatic I sent you DM with my registered emailid

@lampardsalil Hello Salil, we are sorry for the trouble you have encountered with the machine. Kindly DM us your registered mail ID so that we can right look into it and assist you further accordingly. Thank you. twitter.com/messages/compo…

@rotimatic I am trying to reach your customer support for past 4 days regarding issue with my Rotimatic Next machine. It is having issue of Cannot Transfer Doughball. Can you please reach out to me and help me asap?

@rotimaticHQ I have reached out to you via DMs, I have not got any reply from you?

Thanks for letting us know, and apologies for the inconvenience. Please follow us so we can reach out via DM and help resolve this.

@rotimatic Any update on shipment status? @PranotiNagarkar CEO, your customer service is giving me same update since last 6 days. Need your help on this. @rotimaticHQ @rotimatic

@lampardsalil We are closely working with the team to obtain the final shipment confirmation and to ensure there are no further delays in this process. We kindly request a little more time, and we will share the shipment update with you as soon as it is available. (2/2)

@rotimatic @zimplistic My name is Salil Marathe. Could you please provide an update on my case, number 215472847952284?I have already returned my original Rotimatic machine (Order No. 67010) via UPS using the provided return label.

@rotimatic please give me update on my shipment status. I am waiting on that since last 5 days?

@rotimaticHQ I have followed you now, please give me update on my shipment status. I am waiting on that since last 5 days?

@rotimatic I am hearing the same status from you over past few days. When can I expect update on shipment? @PranotiNagarkar CEO please help with this

@lampardsalil Thank you for checking in, Salil. We’re still awaiting an update from our logistics team regarding the shipment details. As soon as we receive confirmation, we’ll share the information with you right away. We appreciate your patience.

@rotimatic I am waiting on that for few days now, when can I expect an update?

@rotimatic Any update on shipping information?

@lampardsalil Hello Salil, we are yet to receive it. We request you to allow us little more time to get back to you on this. We will share them immediately once we have. Thank you.

@rotimatic Do you have any update on the shipment of the machine? Any tracking details?

@lampardsalil At the moment, we’re waiting on the shipping details from our logistics team. As soon as we receive them, we’ll share the information with you right away. Thank you. (2/2)

@rotimatic Thank you, waiting on shipment details

@rotimatic @PranotiNagarkar Rotimatic CEO looking for your help here

@lampardsalil Hello Salil, your replacement machine has been already on our priority list. Currently, we are coordinating with our logistics team to get this shipped out at the earliest. We will keep you posted on the progress. Thank you.

@rotimatic @rotimatic CEO looking for your help here

@rotimatic I have been getting this same update since last few days. Can you give me timeline when my replacement machine will be shipped?

@rotimatic Unfortunately this is the same reply I am getting from you everytime. Can you tell me when my machine will be shipped? I was told within 1-2 weeks from when I return my original machine, I will get a replacement machine.

@rotimatic I have not received any update yet for shipment for replacement of my machine

@lampardsalil Please be assured that we’re fast-tracking the process, and our team will be in touch with you and provide you update on your shipment details via ticket ID: 215472847952284

@rotimatic I got update that your team is working on allocating me a machine. When will my machine be shipped to me? In the initial conversation with your team, they had mentioned that I will get machine within 1-2 weeks. Can you confirm the timeline?

@lampardsalil Hello Salil, to help you further on this with the necessary details, we have highlighted this to our relevant team. Shortly, they will get in touch with you on the same conversation ID. Thank you.

Could you please let me know the status of my replacement machine and when it is expected to ship? I am not getting any update from the relevant team for last 3 days regarding shipment of replacement machine.