Liav Refael Chen

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Liav Refael Chen

Liav Refael Chen

@liav_chen

Ella’s dad. Shai’s husband. Co-founder @Humanz. Forbes 30u30. GTM lessons from scaling creator-commerce in the US, 0 to 1.

New York, USA Katılım Eylül 2020
125 Takip Edilen49 Takipçiler
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Liav Refael Chen
Liav Refael Chen@liav_chen·
We didn't figure out our US GTM in a strategy workshop. We figured it out over coffee. 2 years ago I started our US office with almost no network. No warm intros. No pipeline. No local playbook. Here's how a few conversations changed our entire company 🧵 1/
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Dan Ellison
Dan Ellison@danellisona·
Which matters more in 2026: -AI skills. -distribution.
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Cory Althoff
Cory Althoff@coryalthoff·
Your seed round closes tomorrow, 4x oversubscribed. What's the first hire you make?
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Liav Refael Chen
Liav Refael Chen@liav_chen·
Nadella says AI customers pay twice: tokens plus training data. When your vendor's CEO argues you deserve leverage over your supplier, he's not defending you. He's negotiating for himself.
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Liav Refael Chen
Liav Refael Chen@liav_chen·
We said no to the biggest logo in our pipeline this spring. They wanted 14 custom features before signing. That contract wasn't revenue, it was a second product with one customer. The most expensive money you can take is money that decides what you build.
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Liav Refael Chen
Liav Refael Chen@liav_chen·
The compounding part: CAC fell 25% as winning creator content fed the paid loop, cheaper impressions, sharper hooks, lower cost per install. LTV rose 17%, driven by repeat subscribers, not one-time downloads.
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Liav Refael Chen
Liav Refael Chen@liav_chen·
This is by far the most #partnerships and #whitelisting ads we've ever run for one account. Full growth impact, explained. Major US CPG baby-care brand needed lower CAC and higher LTV for its mobile app. 12 months later: CAC down 25%, LTV up 17% from repeat subscribers. 🧵->
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Liav Refael Chen retweetledi
Liav Refael Chen
Liav Refael Chen@liav_chen·
A prospect ghosted for three weeks, then booked a call the same day we shipped a fix to a bug they never reported. They were reading our changelog, not our roadmap deck. Nobody buys the plan. They buy what you actually shipped while they weren't watching.
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Liav Refael Chen retweetledi
Liav Refael Chen
Liav Refael Chen@liav_chen·
The full playbook. Exposed. A $250M+ beauty brand, US market, came to us at 95% retail, barely any D2C. 12 months later, revenue is up 30%. Here's exactly how it happened 🧵-> #tiktok #meta #growth #beauty #ads #dtc @x
Liav Refael Chen tweet mediaLiav Refael Chen tweet media
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J7K
J7K@J7K_dev·
you might find this surprising. I hit 150k impressions in just a few days because I started taking my account more seriously. it's a slow grind when you're starting from literal 0. most people get stuck because they don't realize that social media of the past is dead. different account sizes unlock different content types. went from 30 -> 100 -> 300 in less than a week, but once I hit 500 I can start posting some real alpha. thanks to everyone who's come along for the ride. always open to connect with active and interesting builders, if i missed ya just reply. let's see if we can hit the magical 500 in the next few days with more help from the community. 🤞🏼
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J7K@J7K_dev

🤔 You ever wonder how some people just explode on here while others grind forever? In the spirit of build in public, this is grow in public: It took me 3 weeks to reach ~30 followers. But by changing my approach it only took 2 days to pass 200. After looking through my analytics, it finally clicked. What everyone is saying is true, except: you don’t need tools. You just need grit and experiments. Here’s what actually happened:

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Liav Refael Chen
Liav Refael Chen@liav_chen·
@akshaysolenk Rough idea to answering real customer calls in months. Shipping speed like this is the whole advantage right now.
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Akshay Solanki
Akshay Solanki@akshaysolenk·
Few months ago this was a rough idea. Today it answers customer calls and actually operates a Shopify store. Still a long way to go. But shipping this feels pretty surreal. Here's what it looks like-
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Liav Refael Chen
Liav Refael Chen@liav_chen·
@tynaishabugc Clients retained 1+ years is the stat that matters here. Anyone can book once, staying booked means the content converts.
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Ty✨ | UGC Creator + Mom of 3
Brands I got to sign with in June: Kitsch Pestie Butchers Bone Broth Ro (client of 1+ years) Origin Mattress Cerebelly (client of 1+ years) Along with a few others Forever thankful and cannot wait to see who we book with in July🥰 #ugc #ugccommunity #ugccreator
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Liav Refael Chen
Liav Refael Chen@liav_chen·
@Wallage same-day resubmit is the real story. Speed of recovery beats perfection of first attempt, in app review and everywhere else.
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Philip Wallage
Philip Wallage@Wallage·
Proviand is live in the Shopify App Store. It's approved. It's actually out there. I CAN'T BELIEVE IT! Weeks of building. A rejection that gutted me. A same-day fix and resubmit. And now it's sitting in the store, live, where any Shopify merchant can install it. Proviand tells you what to reorder, how much and when. Then you turn it into a purchase order, send it to your supplier and receive it. All inside Shopify. Built for the merchants who used Stocky and now have nowhere to go once Shopify pulls it on 31 August. I built this thing. It's real. People can use it today. Holy shit. I'm so proud of this. If you're on Shopify, go look. You'll find a link in the comments.
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Liav Refael Chen
Liav Refael Chen@liav_chen·
@tomeganau Precise but warm is one of the hardest briefs in branding and this holds the tension instead of picking a lane. That takes taste, and taste is the moat now.
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Tom Egan
Tom Egan@tomeganau·
Brand work for DearLife, a precision health concierge. Health brands usually swing one of two ways: sterile and clinical, or woo-woo wellness. DearLife needed to feel like neither. Precise but warm. Scientific but personal. So we built this bento design and reveal to explore how the brand behaves in motion, because a static identity only tells half the story. Honest process note: we tried to produce the motion with AI first. Claude-generated Remotion code, then Figma's motion tools. Both gave us output. Neither gave us the result. Generic easing, templated transitions, no intent behind any of it. So we did it properly in @jittervideo . By hand, with taste, until every movement felt like DearLife and nothing else. That's the gap AI hasn't closed. It can produce motion. It can't produce judgement. Knowing when a delay feels considered versus sluggish, when a blur reads as depth versus mush. That's craft, and it's the difference between work people remember and work they scroll past. More of this coming.
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Liav Refael Chen
Liav Refael Chen@liav_chen·
@ShruTivishnoii Customer expectations grew 10x faster than logistics did. You're not failing, the bar moved. The founders who survive this era of D2C will own the next one.
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Shruti Vishnoi
Shruti Vishnoi@ShruTivishnoii·
Life has been so tough lately but then I remember I'm a D2C apparel brand founder in 2026 and my TA's communication skills include Reddit threats and lawsuits over a 1-day delivery delay.
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