Lilith Hasbeck

Excellent talk (as always), @rufflemuffin - thank you from us in Denmark! #SDGC20

@chrisferg hey Chris, Am I right that you suggested to set up an SDGC conference learning meeting between you or the CA team and our DK team? If so, we'd like to take you up on that offer as we're starting to plan next year's conference! I'm sure you have tons of good tips!

Did you miss #sdgc19 in Toronto? Here's a highlight reel that will get you jazzed for Copenhagen 2020! Great conference, awesome community. youtube.com/watch?v=GiMkm5… #servicedesign #cx #ux Oh, and there’s more: bit.ly/SDGC19photos bit.ly/SDGC19slides

First came the academics, who wanted to understand human behaviour. Then came the UX Designers who wanted to use that understanding to help people achieve their goals. Then came the growth hackers whose sole purpose was to optimise for engagement, irrespective the user needs.

Please do reach out with any suggestions of any kind for #SDGC20. We're all ears! #servicedesign #copenhagen #denmark #danishdesign #letscodesigntheshitoutofthis #pardonmyfrench

"Think about imperfection when you design. Look for it. Not to be designed away but how do we solve for it?" Thanks @JoshGreenhut #SDGC19 #servicedesign

Third

Second talk today about #trust here at #SDGC19. Perhaps yesterday's theme was #power and today's is #trust? Loving the fact that more talks this year are slightly more critical. #trustpoints over #touchpoint says @LasseU #servicedesign

Thanks for a great talk, @LasseU I don't suppose the "exchange real people's face for a computer generated one" service your colleague was working on exists? If it does, I'll trade the link for a silly photo from your hand-your-phone-over exercise 😉 #SDGC19

Can we move from human-centred design to a form of humanity-centred design? @LasseU at #SDGC19 #servicedesign

"When you hear this phrase, hire the person immediately!" Build diverse teams. #SDGC19

Just met the lovely Angelika who runs @Haptica_Design before her excellent #SDGC19 session on the intersection of law and design. Fascinating. Three principles of legal design apply to any design initiative & industry : win-win; transparency; applicability.

Food for thought. Is human-centred design harmful? Are personas a waste of time and possibly dangerous? Are designers more focused on aesthetics than on the good of humanity? Thanks for asking some relevant critical questions @hypergiant #SDGC19 #servicedesign

So far the theme for the conference should've been #power I spot a red thread.... #SDGC19

Legal touchpoints are not pretty but they can and should be designed. Loved the different perspective, @FlechasAngelica #legalexperiences How many user contracts and consents ought to be redesigned? ....... #SDGC19 #servicedesign

@gordonr I know. Couldn't resist.

"Phronesis ultimately is about doing the right thing." - @gordonr Thanks, I love adding new words to my vocabulary. #servicedesign #SDGC19 #ethics #power #thephroneticservicedesignmovement

"When we codify and standardise our knowledge, we trade choice for convenience. That's a form of #power too." Very true, @gordonr Think of the playbooks and standards for good design that exist - for better or worse? #SDGC19 #servicedesign

What are the power structures in our working lives? Oh, yes the silos and org charts. Thanks for very well-delivered (and funny) food for thought @gordonr #SDGC19

"To remove the dandelions you need to pull them out by the roots. We need to pay attention to the roots" - More gardening analogies yes! 🌳🌻 Thanks for an inspiring talk @josinavink #SDGC19 #servicedesign