Laura LittleStuff

Reports Govt may partially U-turn on the Winter Fuel Payment cut by raising the effective eligibility threshold from £11,500. That'd be welcome but still doesn't fix the worst underlying problem... the means testing mechanism (ie to get it you must claim Pension Credit) is flawed. Around 700,000 of the most vulnerable pensioners, already earning under £11,500, don't get Winter Fuel Payments because they don't go through the overly arduous process of claiming Pension Credit. Thus they miss out in both the important support that brings and on Winter Fuel Payments. That needs to change. None of this is new. Many of us have been shouting it until we're blue in the face. If a fix is to come, let it be a proper one, not just an electoral sticking plaster.

Have now been in chat for 25 minutes JUST to cancel my subscription @Telegraph – 11:52 to 12:24. They made me an offer I would likely have accepted and kept my subs open, had they made it 20 MINUTES SOONER.

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All other film is pointless. twitter.com/DancerOnFilm/s…

@virginmedia You do understand how that feels to an 80yo customer with almost 30yrs brand loyalty? I've already spent 4hrs on hold/talking to Virgin, and now have to talk my father through the option of overpaying vs switching & dealing with a new install. So no. But thanks though.

@littlestuff As with all providers we've introductory offers for new customers. At the start, all customers with us will have benefited from such a deal. Once expired, we'll do all we can to offer the best existing customer deal available. Do you still need support with their package at all?

80yo FIL has been with @virginmedia 27yrs. Last April was paying £49 for phone/TV/Broadband. This month charged £102. The cheapest offer is £52 - but only if we entirely REMOVE the TV package (which tbf he rarely watches). More expensive for half the package??

@virginmedia yes apparently it's cheaper to bundle a TV package he'll never use – but still 50% more expensive than 9mths ago. And 100% dearer than he'd get offered today as a new customer – which is a lovely reward for 27 years loyalty.

@littlestuff Hi Laura. Really sorry to hear that the team weren't able to offer a more suitable deal for your father-in-law. You might find that there are fewer discounts available when removing services, as the more services, the more available discount there are.

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