LOOKFANTASTIC CS

@licence_lauren Hi! We would be more than happy to look into this for you, please send us over a DM. Thank you💗 - Rosie x

@LookfantasticCS my order has been delayed and been advised I will get a refund for my next day, but I brought premier delivery- please advise

@sambakey Hi, I am so sorry, please can you kindly reach out via Instagram or Facebook?💗 - Rosie x

@LookfantasticCS I can't message on here unless I upgrade to Premium which I'm not going to do.

What is the point in my daughter paying extra for next day DPD delivery if @LookfantasticCS are just going to send it with Evri anyway. Oh and guess what, the parcel was out for delivery then immediately marked delayed, so that means stolen.

@caiyongpian Hey! I am so sorry to hear this, I have reached out via DM. Please can you check this at your earliest convenience?💗- Rosie x

@LookfantasticCS someone has opened my parcel before it was delivered to my house. This is unacceptable!!!!!

@LadySs Hey! I am so sorry to hear this, I have reached out via DM. Please can you check this at your earliest convenience?💗- Rosie x

@lookfantastic Watch out—this company are thieves. If you don’t use the credit in your account, they simply let it expire and keep your money. Customers shouldn’t lose credit they’ve already paid for. Very disappointing experience. Think twice before using them. #CustomerService

@Tybs_ Hi! We would be more than happy to look into this for you, please send us over a DM. Thank you💗 - Rosie x

@LookfantasticCS your customer service is abysmal! Delayed delivery has turned out to be missing and a replacement was not ordered despite being told it was. It has now been ordered, but for an order from February and not the latest order. What on earth is going on?! Help me now!

@jenholden2 Hi! We would be more than happy to look into this for you, please send us over a DM. Thank you💗 - Rosie x

@LookfantasticCS my order is ‘delayed’ with evri and I am not receiving any updates. Please can you help?

@Nikki_L87 Hey! I am so sorry to hear this, I have reached out via DM. Please can you check this at your earliest convenience?💗- Rosie x

Very disappointed in @lookfantastic today. Sent me the wrong foundation in right box. Refusing a full refund because the box had been opened. Having to escalate up to management because their company policy apparently superscedes the Consumer Rights Act 2015 #CustomerRights

@ihadeelalhazmi Thank you for your message! We will be more than happy to assist! Please can you drop us a direct message and a member of our team will be in touch as soon as possible. - Thomas 💗x

@LookfantasticCS Since April, I have been trying to return a faulty item. Today Aramex warned that the shipment may be destroyed due to delays caused by this unresolved case. I have already incurred significant costs. Please act immediately.

@Ashlealou_ Thank you for your message! We will be more than happy to assist! Please can you drop us a direct message and a member of our team will be in touch as soon as possible. - Thomas 💗x

@LookfantasticCS have dm’d on insta need some help with an order pleaseee ☺️

@Rachel_mosley17 Thank you for your message! We will be more than happy to assist! Please can you drop us a direct message and a member of our team will be in touch as soon as possible. - Thomas 💗x

@LookfantasticCS I am trying to message you re an order please dm me

Good morning #teamfantastic, we're back and ready to answer all your queries and questions until 10pm. Send us a DM and we'll be happy to help!💗

@joeeast96 Hi! We would be more than happy to look into this for you, please send us over a DM. Thank you💗 - Rosie x

@lookfantastic hello, please DM me regarding an order.

@GeorgiaWoods2 Hi! I have since responded to your message.💗- Rosie x

@LookfantasticCS Hi Rosie, I have replied. Please could you get back to me as soon as possible. Thanks.

@LookfantasticCS I paid for next day delivery - my order was supposed to be delivered yesterday, but it’s still with Evri. As Evri are completely useless could you help me chase this up, please.

@MelissaSamia Hey! I am so sorry to hear this, I have reached out via DM. Please can you check this at your earliest convenience?💗- Rosie x

Received an unsealed product from @lookfantastic - reached out to support to have the most rude service advisor. Asked for an exchange / replacement as I don't wish to use a tampered with lash serum on my eyes. 'Not clear enough' . How extremely unprofessional!

@emilyivy__ We've got you covered!📦We hope you enjoy.💗- Rosie x

@lookfantastic @LookfantasticCS youve actually given me positivity when I need it the most right now. Only ordered it last night. Top tier CS 🫶

@amiodezky @lookfantastic Hi there. We're sorry that you feel this way and are happy to assist via your preferred platform, please do reach out to us? Thank you💗 - Macey x

@filorga_uk @lookfantastic Bad experience. Bought today a box of OPTIM-Eye at Malaga airport for €47.95 to discover upon arriving home that the container was empty. You get wind. This is ripping off customers. Bad brand, never again.

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@_tiawilsonx Hello there, I am sorry to hear that. Please can you send over a DM through either here, Facebook or Instagram? Thank you. -Will💗x

@LookfantasticCS my order was damaged in transit but I’ve had no info about a replacement, can you help please?

@mariahjjada Hey! I am so sorry to hear this, I have reached out via DM. Please can you check this at your earliest convenience?💗- Rosie x

@LookfantasticCS I need to contact someone to make a complaint but there’s no appropriate channel

@Fahima89833365 @lookfantastic Hi there. We're so sorry to hear that you feel this way and would be more than happy to assist you here, please can you reach out through one of our CS Channels? Thank you💗- Macey x

@lookfantastic I am so disgusted with your service, I bought Nuface Mini after several attempts someone made a return slip but to this date I haven’t received my refund £200! I can’t get hold of anyone for an update it’s a joke!!!