
Asked to escalate this conversation to a senior member of staff and 'conversation ended' - absolutely AWFUL service @lookfantastic

Melissa Samia@MelissaSamia
Received an unsealed product from @lookfantastic - reached out to support to have the most rude service advisor. Asked for an exchange / replacement as I don't wish to use a tampered with lash serum on my eyes. 'Not clear enough' . How extremely unprofessional!
English








