💜Lou💜

@virginmedia Was not notified of this. Just clicked now

@lousbookstuff Thank you for your patience and when you are ready please join me by clicking here: virg.in/A-C. I will keep this open for 15 minutes for you, any issues please do let me know. ^AC

@virginmedia 50 minutes being passed around your call centres, 3 failed engineer appointments, 7 full days without any service whatsoever. LIES LIES LIES. What are you playing at? Someone fix my BROADBAND or cancel my account for the love of god. Can't take this anymore!!!!!!

@virginmedia Yes, I can be free. I'm just at the end of my tether with it. I've already spent £85 on a wifi box and data just to be able to connect. I work from home, can't do that properly so I am losing money. It's a very, very bad situation and I want to know what will be done about it.

@lousbookstuff I'm so sorry to hear this, would you be free for a web chat tomorrow at 11am so I can look into this with you? ^AC

@virginmedia We are being told your "automated system" is cancelling our appointments due to an area outage which has been resolved. It has NOT been resolved but no one is listening to us. We have a 4th appointment booked for Thursday but I am sure no one will come. We just want to leave now.

@lousbookstuff I'm so sorry to hear that and thank you for checking. Can I ask what the team have stated when you have called? ^AC

@virginmedia I can assure you, after 7 days with NO SERVICE we have checked online for outages (there are none), had 3 engineer appointments booked (none have turned up) and spent hours on your phone and live chat services only to get NOWHERE.

@lousbookstuff I am so sorry that you have experienced these issue with your services. Can I ask if you have checked for outages in your area, and run diagnostics on your equipment via the service status page here: virg.in/service or line on 0800 561 0061? ^AC

@virginmedia I have an account and it has been without service for 7 full days now! No TV, No broadband. NOTHING

@lousbookstuff Hi there, we are so sorry that you have had this experience, do you have a current account or are you awaiting an install? ^AC

@virginmedia Yes, have rebooted and reset more than once! Still flashing green 😭

@lousbookstuff Hi Lou, we are very sorry for the issues you are experiencing with the service. Have you rebooted the equipment since the service status page updated? -NL

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