Lowe's

#ProductRecall Zwilling Enfinigy Electric Water Kettle cpsc.gov/Recalls/2026/Z…

@GraceUponGraceo @GraceUponGraceo We're sorry for any inconvenience you may have experienced. In order to resolve your concerns, our Lowe's Service Advantage Team would be in the best position to assist. They can be reached via phone at 888-775-6937.

@Lowes Can you all please fix your Lowe’s Protection Plan website? It has been down for days. I’ve tried it on multiple devices. @Assurant

@DogWrangler598 @dogwrangler598 Sorry to hear you've had order issues, David. We're here to help! Please DM us the name on the order, phone number, email and order number.

This is the third day waiting for my "same day delivery " from @Lowes and no one can tell me what's going on. I sense a problem.

@thastepfordwife @thastepfordwife Thanks for reaching out! We'd like to learn more. Please DM us the name on the order, phone number, email, order number and store location (if purchased in-store) so we can help.

@Lowes Has the worst customer service!!! I bought an appliance and was not offered color options and when a friend informed me the color that matched my other appliance was available I called Lowe’s but they are refusing to make the change!!!! Horrible company to deal with!!!

@mlulla @mlulla We're here to help! Please DM us the name on the order, phone number, email and order number so we can look into this for you.

@Lowes why is trying to get order status on My order so difficult? Your website should have an easy track my order option.

@SevinWilson @SevinWilson Sorry to hear your experience didn't go the way it should have! Please DM us the full name on the order, phone number, along with the store location, and we'll look into this ASAP.

Why was the order canceled? @Lowes

@Eldktparsons38 @Eldktparsons38 Thank you for letting us know about this, Kerry! We'd like to help – please DM us the name on the order, phone number, email, order number, and store location.

@Lowes I purchased a JD Z315 mower and a bagger system on 22Apr2026. It was to be delivered 25Apr2026, then 27Apr2026. We then went to the store(0659) in person on delivery date, still not ready. Per asst/store managers stated we will receive a 10% discount. They have ghosted us

@Kimmykuncas @Kimmykuncas We're really sorry to hear this, Keith. We'd like to learn more and try to help! Can you DM us the name on the order, phone number, email, order number, and store location (if purchased in-store)?

@Lowes My husband had got a kobalt lawn mower 3 years ago as a Christmas gift. The battery stopped working just stop can I be so kind to ask how do I get replacement .his sister's in new Jersey she can't find recipes. Please and thank for your help

Get select Craftsman tools before they’re available in store. Shop now! low.es/2GBfzMD

The @NFL schedule is here! Mark your calendars and Earn Your Sunday 🏈

@Aaliyahhh15__ @Aaliyahhh15__ Sorry to hear you've had order issues, Princess. Please send us a DM with the name on the order, phone number, email, and order number so that we can help.

Do not order anything from Lowe’s they have HORRIBLE ordering process when it comes to gift cards never again @Lowes

@sphoward @sphoward We apologize for this experience. Please DM us the full name, phone number, email, order number, and store location associated with this order, so we can escalate it to the appropriate team.

@Lowes your online order system is so messed up. Cancelling partial online order - shipping the wrong day. Still charging me fees I didn’t ask for. Customer service says too bad. #badCustomerUX

@JMHessDesign @JMHessDesign Hi. Did this get cleared up? If not, please send us a DM with more information, so we can try to help. Thank you.

Umm @Lowes this just happened in the middle of a purchase and now I can’t get back in

@RosemaryH1108 @RosemaryH1108 Hi, Rosemary. We’d like to review this further! Please DM us the full name, phone number, email, order number, and store location associated with your purchase for further assistance.

@Lowes why do your managers lie to the customers? I've been shopping at Raynham Lowes since you opened. This is the first time I've been treated like shit! It will be the last time too!

@CraigColburn33 @CraigColburn33 Hi, Craig. We're sorry about your experience with this. Here is a link to the manual you're looking for: pdf.lowes.com/productdocumen…

@WeberGrills Just bought a E425C Spirit Stealth gas’s grill, assembled by @Lowes. Lowe’s didn’t include the manual. Tried the Weber web site, unable to find manual, your customer service phone is busy, email goes no where and ‘helpful Smokey Jo’ no help. Help

@NiS27760163 @NiS27760163 Thanks for reaching out, we're sorry to hear this and want to help! Please DM us the full name on the order, order number, phone number, email, and store location?

@Lowes @MarvinREllison Extremely disappointed with Lowe’s service. In one month 5 missed deliveries. Hired workers twice with no materials delivered. After countless calls, all we were offered was $150. Please use that for your gas money. Respect customers’ time. Case #75494907

@BarbanelT 💙🌱

Delivering planters on time and unboxed though still wrapped means less waste and hassle. Thank you. @Lowes 🪴

@slham131 @slham131 Sorry to hear you've had order issues, Sharon. We're here to help! Please DM us the name on the order, phone number, email, and order number.

@Lowes wondering why a bait/switch for an order was cancelled? Customer service was no help. I Expect the price as ordered for my item. You charged me for this item. Please contact me. Order #: 300902129263360763

@photoguy15237 Thanks for reaching out. Please DM us the name on the order, phone number, email, order number, and store location (if purchased in-store) and we'll try to help.

@Lowes can someone please reach out to me regarding a product that I purchased

@TarrosUnidos Thank you so much for sharing! We're glad Brian, Chris, and the team were able to provide such excellent service.

@Lowes I want to give a special thanks and say how extremely grateful I am to the Lowe’s Pro team in New York ( Garden City )— especially Brian and Chris. They are truly amazing, knowledgeable professionals. Not only did they follow up on the job at my Jacksonville property, but they also helped me get every piece needed and made sure the insulation was done correctly. And guess what? It was done right — absolutely amazing. The machines were incredible, and the entire process couldn’t have happened without their support and dedication. Outstanding service, follow-up, and professionalism. Thank you, Brian and Chris — you guys crushed it. 👏🔥

@ThaBeetle @ThaBeetle Sorry to hear you've had order issues, Kevin. We're here to help! Please DM us the name on the order, phone number, email, order number, and store location (if purchased in store).

@Lowes just cancelled an order after sitting in curbside for 75 minutes with 0 updates