Lucy Thorp

@Matalan Could you follow me so I can DM?

@lucythorp87 Hey there! So sorry about that, If you could DM us your order details we'll get this sorted for you right away. Thanks for letting us know 😀

@Matalan hello. There’s no pre-paid label in my parcel as suggested. Please advise

@WarehouseUK Hello. Looking for an update on my return - WUK101631004 Thanks

@swooneditions Hello. I have been referred by a friend ans clicked the link but there’s nowhere to add the code/name of ref anywhere at checkout!?

@TopshopHelp How many messages do I need to send before someone replies to my message. I have been waiting for a refund since mid December!

@TopshopHelp hello. I am still waiting for my refund and no one is replying to my messages. I returned my order on 18 December.

@TopshopHelp please respond to my DM.

@TopshopHelp hello. I am still waiting for my refund from the order I returned on 18 December! How t would be great if you could reply to my DMs.

@TopshopHelp please could someone reply to my DM?

@ArdenUK hello! My mum would like another of these but there’s no product code. Can you advise?

@RequestABet can I request the odds on Jack Grealish to be MOTM for England against Belgium tonight? #RequestABet

@ZARA_Care hello. Have you extended your returns for gifts to January? What is your policy please?

@thetrainline Hello. I tweeted before this and didn’t get a response. Need to know if I can claim a refund please

I'm logging off for the evening but the team will be back bright and early from 8am tomorrow ☀️. Remember, you can find all of the latest travel advice and current refund guidelines on our dedicated help page > bit.ly/388aDvc. - Take care and stay safe, Rhya 😊

@thetrainline hello. Am I able to claim a full refund for a ticket as unable to travel due to Tier restrictions? Thank you

@thameswater The water is now back on, but when will the pressure we back to normal?!

@RalfLittle @paul3watson Bzzzzzz

@paul3watson @lucythorp87 Definitely.

@RalfLittle Nice profile pic 🤪🚁

Our @CNOEngland Ruth May is joined by some familiar faces to say a very big #ThankYouNHS to all of the incredible staff, carers and volunteers across health and care. 💙 #COVID19 #ThankYouThursday #OurNHSPeople

@jlandpcustserv Hello. I’ve send a direct message over. Thanks

@Hull_Trains What do you mean? Just spoken to someone and they said it’s starting at Doncaster at 13:25

@lucythorp87 Hi Lucy, there are trains running although you might not catch the 1233. When you get there, please speak to station staff who can advise ^LH

@Hull_Trains hello. On the 12:33 from Hull with a small baby. Which direct service can I get on? Thanks