James Mackay

@porterairlines I booked flights for my parents who visiting me in Canada surprise trip for YTZ to QuebeC but they now can’t come due to health reasons. Ive given 3 months notice, and have asked for credit to still spend that money on your airline and been told no?! Please help

@WalmartCanada why has no one reached out to me despite multiple phone calls over 3 weeks telling me someone will get back to me in 1-2 days? I have been scammed on your site ordering something that claimed it was delivered but wasn’t then a refund was given for less than I paid!

@Uber Taxi from Heathrow back to Isleworth just cost me £42 with no surcharge,which is under 9 miles and takes 20 minutes.Why is this fee so much? I told the driver and he said you are paying him £17 for the journey. Is this how you treat your drivers and users by ripping us off!

@SkyPoker Hi - I have just been knocked out of £33 bounty hunter tournament and won a bounty but it is not in my balance. How long does this take? Usually it’s in straight away

@ellis_brigham please can you respond??

@ellis_brigham just bought a pair of ski goggles which were the last ones in the shop for £180 and I have since seen that there is a scratch on them. What can you do for me before I look to return these?

@urbaneat Thanks Grace, I have just emailed the email you gave me with the pictures. Thanks, James

@lyonboy1 Hi James, we're really concerned to hear this. Would you be happy to DM us or email us (hello@urbaneat.co.uk) with more information please? If you could include the pictures too, that would be really helpful. Thank you, Grace x

@urbaneat I recently bought an urban eat sandwich from a BP garage and started eating it in the dark, to find out it was all mouldy inside and out of date by a day. I am now extremely unwell, I have photo evidence of everything. Please can you tell me the next steps.

@onepeloton I have referred my friend for a peloton who has bought and arrived but he forgot to put the referral code in. We are now told we can’t go back and retrospectively do this - extremely poor service given I have referred 5+ people, please can this be looked into ASAP.

@Thefunkypigeon I have just ordered a set of coasters and realised they were the wrong ones in the basket. Please can you cancel so that I can correctly order the other ones? There is no phone number to call sorry. Order no UK000043970259 (still pending too)

@BootsUK so now I have some nice smelling liquid sat here, not being able to use and I cannot swap. Very poor service, and I offered to show my bank statement as proof of purchase and this wasn't allowed. Might be worth getting products that correctly work in future to avoid!

@BootsUK very bad customer service at your store in clapham junction...I spent a lot of money before Christmas on Hugo Boss aftershave, opened it as thought what could be wrong so no receipt/box. Few weeks later it didn't spray anything as was faulty, was not able to return

@NandosUK Yes I did, no apology was offered or compensation, the worst service I have ever received. @NandosUK

@lyonboy1 Sorry about this James, did you speak to the Manager on duty about it before you left the restaurant?

@NandosUK possibly the worst service I’ve ever had yesterday, ordered at 8.09pm food didn’t come until 8.46pm by which my three other friends had already finished their meals and had their plates taken away (I ordered the same meal as one of them) No member of staff apologised.

Yes I did, no apology was offered or compensation, the worst service I have ever received.

@nextofficial Bought a 4 pack of boxers today in Leicester to then find out when I got home that there’s only 3 in the box! Can you please explain?!

@AmericanAir Poor service from your airline, been delayed 24 hours and not even been offered an upgrade! Awful customer service.

@PlacementAscent I've applied for the marketing placement scheme but was just wondering when I will roughly hear back? #StartYourAscent

New Years resolution...to like beer