Mayank Chauhan

Dear @_Kalyan_K @Flipkart After weeks of broken promises, failed installation, repeated pickup failures, and multiple escalations, I have now been forced to file an official complaint with the National Consumer Helpline (NCH). #Flipkart #ConsumerRights #CustomerService

@_Kalyan_K @Flipkart @flipkartsupport Update: 📦 9 July – Water Purifier delivered ↩️ 15 July – Return approved ✅ 24 July – Finally picked up! Proud to experience @Flipkart's lightning-fast service. 😌 Now begins the next chapter: The Refund. Stay tuned. 🧿🙏

@_Kalyan_K @Flipkart @flipkartsupport Update: No calls yet from @Flipkart, the pickup team, or any representative. I tried calling the pickup number twice—it's busy, just like every other day. Stay tuned for more updates on @Flipkart's "great transformation" of e-commerce in India. 🍿

Dear @_Kalyan_K @Flipkart After weeks of broken promises, failed installation, repeated pickup failures, and multiple escalations, I have now been forced to file an official complaint with the National Consumer Helpline (NCH). #Flipkart #ConsumerRights #CustomerService

AFTER TWO WEEKS OF HARASSMENT, FLIPKART CANCELLED MY ₹1.43 LAKH LAPTOP WHILE I WAS STILL ON A ONE-HOUR SUPPORT CALL. @Flipkart @flipkartsupport @consaff @jagograhakjago @NCH1915 @PIBConsumerFood @barandbench @LiveLawIndia @BandBajaateRaho @_Kalyan_K I am beyond angry. For more than two weeks, I repeatedly confirmed that I wanted the order. I selected “Want Order” every time. I confirmed my availability. I kept the exchange laptop ready. I told Flipkart clearly that even if an exchange executive was unavailable, I was ready to pay the legitimate exchange amount and receive the new laptop. I also told the social-media team: At least confirm the correct amount in writing, inform the hub, and I will personally go there and collect the laptop. Still, nobody coordinated anything. The calls shown in my call history were not random calls made by Flipkart on their own. I repeatedly used the Flipkart app and requested to speak to an executive. After I raised the callback request, their executives called me. I spent hours explaining the same issue again and again. On the final day alone, I was on one support call for more than an hour and kept on hold for over 45 minutes. While I was still speaking to their executive and explaining that I wanted the order, was ready to pay the exchange amount, and was willing to collect it from the hub, Flipkart cancelled the order. What kind of system is this? Why repeatedly ask: “Do you still want the order?” I answered yes every time. Why ask: “Are you ready to pay the exchange amount?” I said yes. Why tell me: “Wait another 24–48 hours?” I waited. Why assign specialists, backend teams, social-media teams and grievance officers if nobody can prevent the order from being cancelled? Customer care failed. Ekart failed. The hub failed. The exchange coordination failed. The social-media team failed. The grievance escalation failed. Then Flipkart cancelled the order while I was still trying to resolve it. I paid ₹1,43,685. The EMI process had already started. I lost more than two weeks of my life chasing this order. My work suffered. My deadlines suffered. My family time suffered. My personal life suffered. My mental peace was destroyed. I repeatedly postponed plans, remained available until 11 PM, kept the exchange laptop ready, visited the hub, raised callback requests through the app and explained the same issue to multiple executives. And after all that, Flipkart cancelled the order. Now I am being asked to wait again for the refund and EMI closure. This is not customer service. This is complete failure, harassment and disregard for a customer’s time, money and dignity. Consumer-rights experts and lawyers, please guide me: How do I file an e-consumer complaint? What evidence should I attach? How should I claim reasonable compensation for: mental agony; loss of time; disruption to work and family life; repeated misleading delivery updates; unanswered grievance escalations; cancellation despite repeated “Want Order” confirmations; cancellation while I was still on a support call; and the financial impact of EMI and delayed refund? Two weeks of harassment. More than 40 support calls and callback requests. One-hour calls with long hold times. Repeated “Want Order” confirmations. Ready to pay the exchange amount. Ready to collect from the hub. Still, Flipkart cancelled the order. ₹1,43,685 paid. Two weeks lost. Order cancelled. Mental peace destroyed. #Flipkart #Ekart #ConsumerRights #ConsumerComplaint #CustomerHarassment #OrderCancelled #DeliveryFailure #ExchangeFailure #MentalAgony #GrievanceFailure #EMI #RefundDelay #ConsumerCourt #EcommerceIndia #Bengaluru #JusticeNeeded

@flipkartsupport Sorry, but I won't be deleting anything or continuing this over DMs. From today, everything will be public so everyone can see the "amazing" customer service @Flipkart provides. Fun fact: I already reached out via DM on 14th, 15th, and 16th July. May I post those screenshots?

We understand your concern and are actively following up to provide you with a solution. Please be assured that this has been addressed and that you will be kept informed. Thank you for your understanding and patience. Please do not share your order related details on this social platform as they are visible to all. Kindly delete the details to ensure they are secure and DM us by clicking on the link below for the privacy of your Flipkart account.

@pewpiece Kizaru is gonna snitch on world govt

@eiichirooda1975 Fack Toie button

#ONEPIECE1087 #ONEPIECE Naah who made this 😭😭

@dbrand 🥶

First ten winners have been selected. Tune in tomorrow for your next chance to lose. dbrand.com/winners

Same. Worthy challenge: Start the first hour of the day without your phone

Alright, I'll be giving away this $10,000 Gucci XBox to a follower who retweets this in the next 24 hours. I'll ship it anywhere on earth. Good luck. Here's what's inside: youtu.be/JnGXTk57rOU

The Hyundai concept car to finally bring electric car and classic car enthusiasts together ⚡️⚡️ hyundai.com/worldwide/en/c…

@reliancejio @JioCare @sundarpichai @haptik @satyanadella @JioGenNext All these years and still poor customer service

Celebrating 4 years of you #OnJio. Thank you for making life beautiful with us. #4YearsOnJio @sundarpichai @haptik @satyanadella @JioGenNext #JioDigitalLife #JioTogether #Jio #WithLoveFromJio #LifeIsBeautiful #DigitalIndia #Jio4ever

@JioCare I have been facing calling issue for long time now, had enough already, very poor customer service. Agents leave chat session without any notice and what else. Have to come on twitter to get help.