MABaseer

@M_ISheikh @Hajj_nusuk Assalamu Alaikum. It is CC issue, call customer service (cs) and escalate to fraud dept override manager. The manager can see these failed transactions and can help you.

@Hajj_nusuk I tried topping up my e-wallet with my credit card but the system keeps on giving me errors! Is the credit card option still working?

Be cautious about making any payments outside #Nusuk_Hajj platform.

@Hajj_nusuk @MoHU_En Just for the record… I NEVER got any response from @Hajj_nusuk after their last tweet on 6/5/23. Allah khair. I pray to Allah SWT 🤲 that you (Nusuk) help ALL hujjaj traveling with you. Don’t let them down like last year’s Motawif debacle. Remember Allah SWT is watching.

@mabaseer48085 @MoHU_En This is Nusuk Hajj customer service center. We appreciate your understanding and cooperation we have already escalated your issue and we will come back to you as soon as possible.

#Nusuk_Hajj is the only authorized platform for booking Hajj packages for the year 1444 AH - 2023 AD. The platform provides a diverse range of packages offered through (12) licensed companies for this year

@Hajj_nusuk @MoHU_En No response yet to my concerns. Appears Direct Message request is just an excuse to prolong our agony and to buy time to say bye bye to this year’s hajj also. How is it different from last year’s Motawif? Its SO UNFORTUNATE! No lessons learned from last year. 😞😔😟😢

@Hajj_nusuk @MoHU_En #Nusuk_hajj, do you have any update for me? I direct messaged you the details about 6.5 hrs back. Time is running out, will appreciate your prompt action in this regard.

@Hajj_nusuk @MoHU_En I just direct messaged my passport number, email and full name as requested to @Hajj_nusuk

@KingNesib @Hajj_nusuk @MoHU_En inclusing MoHu in this tweet. See the hotel(s) and see the flights… Allahu aalam.

@Hajj_nusuk I thought the reason behind Saudi taking control of Hajj registrations was to stop travel agencies from highway robberies? $8,600 USD for one flight per person is beyond highway robbery! Especially since you guys bought them at maybe $2,000 USD. SMH

The Second Phase of Booking on the #Nusuk_Hajj Platform is Now Available

@Hajj_nusuk @Mohamme02185302 @MoHU_En aah…. Its a very big test of patience for the western pilgrims. Nusuk Hajj appears to be Motawif 2.0 of this year. No lessons learned from last year, its unfortunate. We had full one year to correct mistakes! Allahu Aalam.

Dear @Mohamme02185302, We appreciate your feedback and we thank you for your sharing it with us Please be advised that the packages may be sold out and their availability is subject to change based on cancellations or new releases. We kindly suggest that you periodically check our website for any updates. Please also note that reservations this year are on a "First-Come-First-Serve" basis with priority to those who finalized the payment. We appreciate your understanding and cooperation in this matter.

@Hajj_nusuk Tis happen when i was going to payment page. USA Capacity and Masher Quotas is full . WHAT?????

@Hajj_nusuk @MoHU_En Time is of the essence. When will Nusuk reach out and resolve my issue?

@mabaseer48085 @MoHU_En Dear @mabaseer48085 We understand your concern about the response time, and we apologize for any inconvenience this may have caused. We will reach out to you soon.

@Hajj_nusuk @MoHU_En Need Help with payment. USA Package ( MJB1002) still has 1 more seat available. But payment not going through.

@Hajj_nusuk @MoHU_En I sent a direct message a while back, no response yet. The pkg is still available with a couple of slots remaining. Unfortunately, I’m unable to pay. DELUXE 14 DAY NON-SHIFTING - DOUBLE OCCUPANCY (MJB1002) Getting REQUIRED SEATS ARE NO MORE AVAILABLE, SOLD OUT: PackageId= 2771.

Dear @mabaseer48085 , We apologize for any inconvience you may have experienced with our booking system. We would like to do everything we can to assist you in resolving this matter promptly. To further assist you, please send us a direct message with your booking details, including your name, email address, and booking reference number. This information will allow us to investigate the issue and provide you with the best possible solution. We appreciate your patience and cooperation as we work to resolve this issue and ensure a smooth booking process for all of our customers. Thank you for bringing this to our attention.

@Hajj_nusuk @FarihaSane All packages are Sold out. Some even before they were PUBLISHED!!!

@Hajj_nusuk Trying to complete payment via Credit Card below error msg appears and I’m not able to complete payment. Package from USA: DELUXE 14 DAY NON-SHIFTING - QUAD OCCUPANCY (HJ3000). Refreshed webpage multiple times, log off and log back in, cleared browser cache, no use.

@FarihaSane @Hajj_nusuk Do you have an issue with the same pkg or a different one?

@mabaseer48085 @Hajj_nusuk I have the same issue. Please let me know if you are able to resolve

@Hajj_nusuk I have been trying for a couple of hours now. Error message keeps coming up. Already opened ticket (incident number 48846) via email to Nusuk Support.

@mabaseer48085 Please try refreshing the page to fix this issue. If that did not work, please contact our support team to assist you.

@Hajj_nusuk I’m trying to pay by credit card on USA pkg Deluxe 14 day non-shifting - Quad Occupancy (HJ3000) and getting error msg stating there is no data found, PackageId=1081. Please help. I also opened a support ticket # 48846 via email.

@Hajj_nusuk @AngganaAlhafidz These generic messages from @Hajj_nusuk reminds me of last year. May Allah SWT help us all.

@AngganaAlhafidz We apologize for the inconvenience! We are currently working on implementing the needed improvements to accommodate the high traffic on the platform.

Packages and booking for the first phase are now available on #Nusuk_Hajj Book now

@AngganaAlhafidz @Hajj_nusuk I’m still getting Reservation period not active pop-up msg when trying to book a package. It has been happening for past 5 hrs now. I’m from US. Please help.

@Hajj_nusuk After 6 hours, I kept getting the reservation period not active, despite it being announced that its Open for Denmark. Tried calling 966920031201 but the number was not registered. What I predicted happens again; chaos. Why not allowed local tour to arrange?

@Hicham82501428 @Motawif_SA Haha… me too, got the same email today. Appears they are responding to June 17th emails now. What a shame!

@Motawif_SA I just received an email from @Motawif_SA I am so happy it is my eid gift as I was looking for an email since days.

May Allah grant you and your family a peaceful and prosperous life, and His blessings never leave your side. Motawif team wishing you the heartiest Eid Adha Mubarak! #YourHajjwithMotawif #Hajj2022 #EidMubarak