Madhur Maheshwari

@zeptocares @zeptocares @ZeptoNow call me around 4.30 pm today

@madhur_2000 Hey, I'm Rinky from the Zepto team. Our team is trying to get in touch with you. Let us know when will be a good time for us to reach out again.

@ZeptoNow if riders are not available why do you even accept orders. After ordering I am helpless cause your AI bot just says I am here to help and is useless. And why can't I connect to the customer support. The AI bot is shit.

@zeptocares @ZeptoNow @zeptocares you can call me now

@madhur_2000 Hey, I'm Farhin from the Zepto team. Our team is trying to get in touch with you. Let us know when will be a good time for us to reach out again.

@Fabeato_ @Fabeato_

Paid ₹30 for a pack of banana chips and opened it to find more air than chips. If this is what “new age” snacking looks like, it’s just shrinkflation in a shiny wrapper. Hungry and disappointed. Do better, @Fabeato_ , customers do notice.

What's happening @GeminiApp, trying to use the Deep Research tool and for past 3 days, it’s always “queued” or “waiting due to heavy traffic.” Basically unusable at the moment. Anyone else stuck on this?

@Swiggylnstamart Ordered a trimmer on 25th, delivered in 25 mins but the item was packed a year ago. Reported this with images & video on 26th Dec. No response The team cut my call multiple times Please process my refund Order no - 225649448404839 Tweeting this second time Shitty

@SwiggyCares Hoping to get a response as this is pending since 3-4 days @SwiggyInstamart

@madhur_2000 Hi Madhur, we know this isn’t what you expected. We’re checking this right away; please give us some time to look into this. ^Rosh

@SwiggyInstamart Ordered a trimmer on 25th, delivered in 25 mins but the item was packed a year ago. Reported this with images & video on 26th Dec. No response Multiple calls, same promise, no callback. Please process my refund Order no - 225649448404839

@bigbasket_com @bigbasket_com you guys called and assured me that the item will be returned. But as all the companies do, you don't call back, no one is here to pick up the return. Not sure how to go forward with it.

@madhur_2000 @madhur_2000 We are sorry to know about the inconvenience. Rest assured, this has been raised with our concerned team and will be reaching you shortly.

Ordered JBL earbuds from @bigbasket_com. The product was faulty from the moment I opened it, didn’t turn on after charging. But support says I should contact the brand. Why should I chase the brand for something that arrived defective? BigBasket must fix this. @bigbasket_com

@ShiprocketCare @ShiprocketCare @_saah1l why are you even talking about the future, first resolve what has happened at present. You still haven't responded to my queries. Never using shiprocket for sure. #boycottshiprocket #wasteoftime #CustomerServiceFail

@madhur_2000 Hi Madhur, I am sorry for an inconvenience caused to you. We will work on this for the betterment of the services. Please let us know if you will face any issue in future. ~SK twitter.com/messages/compo…

@_saah1l @ShiprocketIndia I’ve just started my business & your service is already hurting it. 6 pickups pending for 5+ days, 5 delayed orders & 2 RTOs (one because your agent told the customer my products were “fake”). This means lost money & a ruined brand image. Shitty service

@ShiprocketCare @ShiprocketCare I cancelled those pickups because your team wasn't responding for past 2 weeks on my tickets, emails, and tweet as well. You haven't resolved anything for me. The shittiest service I have got so far from any business. @_saah1l At least, you should look into this.

@madhur_2000 Hi! I would like to inform you that the pickup for the shipments has been cancelled and subsequently reassigned with new AWB numbers. I apologize for the inconvenience caused. ~AD

@ShiprocketCare @_saah1l @_saah1l @ShiprocketIndia WTF is this. Even after messaging in DM you guys haven't responded back. The kind of customer service you’re providing is unacceptable.

@ShiprocketCare @_saah1l @ShiprocketCare I have shared you the AWBs in your DM, however, its not just about the pickup delays, its about delivery time taken, customer engagement. If I get RTO for any of these orders, I would want to have a refund for the delivery fee and the RTO fee as well.

@ICICIBank @ICICI_Direct Reaching your customer care is a nightmare. The voice assistant is useless and can't understand anything. Fix this mess—customers deserve better.

Hi @goibibo @GoFirstairways, it's been over a month since I booked my flight and I'm still waiting for my refund. Could you please provide an update on the status of my refund? Flight date - 10th May 2023 Flight number - G8 2607 From - Mum To - Jai #CustomerService #Refund