Intuit Mailchimp Help

We're eager to help! For the fastest response, tag us @Mailchimp or @MailchimpHelp. You can also send a DM for personalized support. We look forward to helping grow your business!

Hey Matt. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’ll do our best to get this in the right direction. We've passed your information and case number along on our end, and will get a response sent as soon as we're able to.

@MailchimpHelp Lodged a formal complaint today re: a Combine Audiences action that didn't complete + 75min unresolved chat where the agent gave info contradicting your own docs and refused escalation. Account: info@urbanchic.net.au Would appreciate someone senior reaching out.

@VWelectricals Hi there. We've taken a look on our end and can confirm your tickets have been received by our Support team. They'll do their best to reach back out as soon as possible.

@MailchimpHelp Hi @MailchimpHelp , @Mailchimp I seriously need help regarding my website/domain access issue because I have been stuck in a loop between Mailchimp and Wix support for months now. I have explained the full situation clearly explained in the DM. SF#15158427586 Case:15158144077

@MailchimpHelp @mailchimp case 15158144077 I have lost access to my domain, which was created on WIX through mailchimp. I stopped suscribing to mailchimp and my account was deleted , now reinstated but i cannot access or see my original website, my domain is active through wix

Our Account Recovery team can help you regain access to your account, Jeanne. Please let us know your case number or the email address associated with your Mailchimp account in a DM, and we can help escalate this matter with them. If you've not created a case, please contact them here [spr.ly/6017BBbD73] using the access our contact form button.

@Mailchimp absolutely ridiculous that there is ZERO customer service!!! Locked out of our business account because we changed cell phone number! And NO support!! Look for a different service if you’re thinking of using them !! ZERO support!!!!

@thetrekco Hi there. We understand the urgency and appreciate your patience. We've connected with our Compliance team directly regarding your case and they're actively investigating. They'll send a follow-up as soon as possible.

@MailchimpHelp our account (Case:15158723966) has been suspended for over 24 hours. We responded to your compliance team within an hour of their initial outreach but have received no reply since. We're a media company with tens of thousands of readers who depend on our emails. We need this resolved urgently.

@littlewyvern Hi there, please share more details with us here about the behavior you're experiencing. Let's take a closer look.

@mandrillapp how long have you been down, and when we can hope to have you working again?

@roarrrbecca Please share your email address with us in a private message when you get a chance. Thanks!

@MailchimpHelp Yes, it still happens in an incognito window.

@mailchimp @mailchimphelp Are segments not working again?

@ClarkDeals Thanks for the update. Could you test this in your browser's private or incognito mode and let us know if the same error occurs?

@MailchimpHelp @roarrrbecca This is a problem for us as well. We got it to work in a short window earlier, but now it is not working

@roarrrbecca Could you test this in your browser's private or incognito mode and let me know if the same error occurs?

@MailchimpHelp Yes, I've taken that step already. Segments are loading in the segment builder but I can't build a segment in an email. I get "Sorry, something went wrong on our end. Please try again."

@roarrrbecca Rebecca, please try clearing your browser cache and cookies, as cached data may be contributing to the issue.

@MailchimpHelp Your status page says it's resolved but I still can't build segments.

@jonnyelwyn We're glad to hear that! Please feel free to reach back out if there's anything else we can help with.

@MailchimpHelp ok exporting in an incognito window worked...

@MailchimpHelp So I'm trying to export my audience - but I'm on a free tier so I have no access to support - but the export has been 'in progress' for two days now... it's not a big list. How to fix?

@sarahkomnick Hello there! Our Account Recovery team can take a look into this for you. Please reach out to them on this form with as much detail as you can, and they will provide you with the next steps. Thanks! mailchimp.com/contact/

@PFNikolai We're aware of an issue impacting Segmenting and the Campaign Builder Checklist. Our Engineering team is actively investigating and working on a resolution. We'll share updates as soon as they're available here: status.mailchimp.com

@MailchimpHelp I can send to a segment or to a tag but not to both

@syndek_ Hey there! Please send over any details regarding the email you've received and we'd be happy to take a closer look into this. twitter.com/messages/compo…

It is time for the Federal Trade Commission @FTC to take a look at this? @Mailchimp sends emails but does not allow "unsubscribe", I've been trying this for over a month. They are in violation of the CAN-SPAM Act. ⚠️

@emberrevoets Hoi Ed! Bedankt voor je feedback. Zou je ons een privébericht kunnen sturen met meer informatie over op welke pagina's dit probleem zich voordoet?

Hey @mailchimp, in talen als Nederlands, Duits, Frans en Spaans bestaat een formeel/informeel onderscheid (u/je). Door elkaar gebruiken komt slordig over. Kunnen jullie dit consistenter toepassen? #mailchimp

@Jarrettv96 Hi Jarrett. We're happy to help. Mind sharing a screenshot of the error with us?

@Mailchimp can I get help with a 404 error for the Google sign in option?

@therealkrystenc Hi Krysten. We sent you a DM.

@HLResidential Hi there! Mind sending us a DM With more details? We'd like to learn more on what you're experiencing. twitter.com/messages/compo…