Malcolm Fleming

@caterallen online banking system migration is a disaster - unable to access accounts since last Friday. New digital experience doesn't work on phone, tablet, no mobile app... #caterallen #failedmigration #onlinebanking

@scottishpower - do you ever answer your phones...on hold for 35 minutes before I gave up? #CX #rubbishservice

@LeShuttle sadly typical chaos courtesy of French border authorities. At least brexit will improve things 🤣 well at least it can’t get worse...

Hey @viagogo - how about answering any of the email messages I have sent to your customer service email address, and refunding the costs as you promised three weeks ago?

#easyJet delays on flight out and now flight back longer than combined flight times!

#easyJet late again...no information - just don't care about customers...

@TacxSupport How do you contact support via phone? email support is too slow...

#SurfaceBook looks great - shame non-US customers are being treated as second class with no availability or information on UK release.

Embedding #agile methods into business #management will improve results. http://bit.ly/lAQkre

Rethinking management - isn't it about time we improved the #value of #management? http://youtu.be/8zdbHp1G6Sk

RT @alignea: Is Your Organisation Wired for Stability, Not Renewal? (Management Innovation eXchange): http://youtu.be/BkXv6QIbnZQ

RT @alignea: Colin Price on Management Innovation eXchange: What is Organizational Health? http://youtu.be/HIogbY-Ii78

RT @alignea: Alignea webinar today presents "Setting a faster pace, being more agile". Register at http://bit.ly/f9iz9M

RT @alignea: "Increasing the effectiveness of your organisation through a focus on essentials" webinar. Register at http://bit.ly/eia9Jq

RT @alignea: Alignea present a series of free Stimulating #Leadership webinars for Executives. Register @ http://bit.ly/hqZ6ma

RT @alignea: Stimulating Leadership discussion group launched on LinkedIn. Join in at http://linkd.in/gyKWuD . #Stimulating #Leadership

How effective is your business? Alignea launches new free Leadership Essentials self-assessment http://bit.ly/aCb1OV