KeepOnDiscovering
1.8K posts
KeepOnDiscovering
@mallo75004
Time flies..
pAris, here and there.. Katılım Haziran 2011
62 Takip Edilen40 Takipçiler
@mallo75004 We never want to leave anyone waiting to get assistance. What number are you calling from, so we can follow up?
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Trying to get hold of @AmericanAir Advantage service is impossible - on hold for over an hour. Just gave up!
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@responsable_e OMG! Call 📱 @FlyingBrussels airlien directly. By law they must re route you and your children ASAP! @eutravelrights
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KeepOnDiscovering retweetledi
Disappointed and stranded by @SN_Brussels Airlines. Flight SN204 from DSS to CDG on 13/08 cancelled, stuck in Dakar with toddlers. No response , just a 9-day later option. Help me #SNBrusselsFail #StrandedInDakar #CustomerServiceNeeded #EUFlightRights #PassengerRights
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KeepOnDiscovering retweetledi
@mallo75004 @fra @staralliance @eutravelrights @EUTravelMag Sorry! Unfortunately, there is nothing more we can do except sending reminders to Customer Relations. Nevertheless, I've just escalated your claim once again. Please be assured that my colleagues will treat your claim preferentially and will contact you as soon as they can! /Lisa
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Please: you’ve been sending reminders to your colleagues for over 18 weeks now. I want my refund & the legal compensation. it’s been over 6 months @eutravelrights @staralliance #europe #germany as customers we don’t get 6 months to pay our bills with you!
Lufthansa@lufthansa
@mallo75004 @fra @staralliance @eutravelrights @EUTravelMag Sorry! Unfortunately, there is nothing more we can do except sending reminders to Customer Relations. Nevertheless, I've just escalated your claim once again. Please be assured that my colleagues will treat your claim preferentially and will contact you as soon as they can! /Lisa
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KeepOnDiscovering retweetledi
@mallo75004 @fra @staralliance @eutravelrights @EUTravelMag Sorry! Unfortunately, there is nothing more we can do except sending reminders to Customer Relations. Nevertheless, I've just escalated your claim once again. Please be assured that my colleagues will treat your claim preferentially and will contact you as soon as possible! /Lisa
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Months since @lufthansa cancelled my transit flight, leaving us without hotel, luggage & meals in FRA. Immediately filed my case & expenses. Still being processed after 6months and multiple requests! Terrible customer care for a @staralliance gold member on a full flex biz tkt
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Losing my miles worth of a business class ticket from all SQ & @staralliance EU destinations to NZ/OZ AND vice-versa with my SQ miles I can’t spend as SQ gold member booking months ahead of time is beyond my understanding!Extend all my miles till I can actually spend them!
Singapore Airlines@SingaporeAir
@mallo75004 Hi there, we seek your understanding that there are a limited number of seats set aside for redemption or award bookings on each flight, (1/3)
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@mallo75004 That said, we note that you have reached out via our feedback channel and we seek your understanding that our colleagues may take longer than usual to respond in view of the current volume of requests. We seek your patience in the interim. (3/3)
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@mallo75004 and we will only be able to confirm your waitlisted booking if another passenger with an existing confirmed award booking decides to cancel their booking, thus freeing up the inventory of award seats. (2/3)
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KeepOnDiscovering retweetledi
@mallo75004 Hi there, we seek your understanding that there are a limited number of seats set aside for redemption or award bookings on each flight, (1/3)
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@SingaporeAir It’s been over a month I have filed a complaint with no reply from SQ. months I’ve been booking flights on SQ all waitlisted. ZERO @staralliance availabilities (SQ website). Yet will lose all my miles. Feels like an organised scam by @SingaporeAir
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@SingaporeAir could you please answer to my claim filed over a month ago? S-2022-10-2189025. SQ gold member here, can’t use my miles i am on 24 waitlisted flights (they don’t get confirmed) meanwhile those same miles will expire!! That’s a total scam! @staralliance
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@SingaporeAir That makes sense but then @SingaporeAir need to extend all my miles till award quotas return to normal. How can I lose my miles I can’t use? Am waitlisted on ALL SQ European destinations to NZ/OZ & vice-versa: 24 bookings since borders have reopened.All waitlisted. @staralliance
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@dianacofini @lufthansa @Europarl_EN Same.. since 4th July. Filed my case immediately and still no refund of all my expenses & legal compensation
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@mallo75004 @lufthansa @Europarl_EN That is terrible! I have been waiting since August to be reimbursed for expenses due to delayed/lost baggage with @lufthansa . I have a feedback ID and was emailing with customer relations, but have had no communication or action since August.
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@lufthansa: Case filed 19 weeks ago are you still working on my refund & compensation after you cancelled my flight and abandoned me in FRA without hotel, my luggage & meals? Just follow the law @Europarl_EN #flying #lufthansa #customercare #CustomerService
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Week#19:Still no update: flight cancelled in transit @FRA without bags,hotel & transport.Full fare J/class ticket & @staralliance gold.Immediately filed the case with all receipts.LH acknowledged (35878904)but still zero refund to this day! @lufthansa @eutravelrights @EUTravelMag
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Week #19: LH abandoned me in transit at FRA without bags,hotel & transport.Full fare J/class ticket & @staralliance gold.Immediately filed the case with all receipts. LH acknowledged (35878904) but still zero refund to this day! @lufthansa @eutravelrights @EUTravelMag
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Week #18: LH abandoned me in transit at FRA without bags,hotel & transport.Full fare J/class ticket & @staralliance gold.Immediately filed the case with all receipts. LH acknowledged (35878904) but still zero refund to this day! @lufthansa @eutravelrights @EUTravelMag
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