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I have very few rules when it comes to X:
1. No engagement with trolls.
2. No ad-hominem.
3. No abuses.
4. Anyone who engaged in a lot of any of the above, I unfollow and mute.
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Manager of Null
6.4K posts
Manager of Null
@managerofnull
Offending everyone, everytime, all the time! Talks about tech, politics, history and more.
India Katılım Aralık 2009
377 Takip Edilen493 Takipçiler
@Udit_143 @Sarthakvatsaa @Flipkart @flipkartsupport @_Kalyan_K @GoI_MeitY Dude this is the only company where tagging the CEO @_Kalyan_K has absolutely no impact on the quality of @flipkartsupport . Almost as if he is the kingpin behind terrible customer experience...
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Manager of Null retweetledi
@Sarthakvatsaa @Flipkart @flipkartsupport @_Kalyan_K @GoI_MeitY Good. More customers should raise complaints against these unfair practices. Charging extra fees and still giving pathetic service has become normal for @Flipkart . Companies only react when consumers start taking legal action publicly. @_Kalyan_K see your company FLOPKART
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Manager of Null retweetledi
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Manager of Null retweetledi
@Sarthakvatsaa @Flipkart @flipkartsupport @_Kalyan_K @GoI_MeitY The company is still fooling.. they share the details and their pick up vendors block numbers and talk unprofessionally. This is too much. I will take appropriate legal action now. @Flipkart @jagograhakjago #fraud
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@action8r @flipkartsupport @Flipkart @MicrotekCorp That's a good idea for future purchases on crappy platforms. Unfortunately, I had some @Flipkart cash that was in the wallet. It would have been better to just forget it, rather than this hell by @flipkartsupport
Anekal Bangaluru, India 🇮🇳 English
@managerofnull @flipkartsupport @Flipkart @MicrotekCorp If in case you had paid through credit card, you can raise a dispute via your bank for the charge as service deficiency citing the calls, mails and other conversations.
At least you can get your money back.
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Day 15 - Replacement Request Harrqsment continues by the mighty @flipkartsupport . @Flipkart asked me to wait another day, while @MicrotekCorp engineer point blank refused to visit.
Stuck in Contact Center Hell!
NOTE TO SELF: FLIPKART EXPERIENCE!
FlipkartSupport@flipkartsupport
We are sorry to hear about your issue. We have noticed that one of our experts has already attended to this matter in the past. If there are any other concerns you have, please inform us. We would be more than happy to assist you. Please do not share your personal details on this social platform as they are visible to all. Kindly delete the details to ensure your details are secure.
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@Sarthakvatsaa @Flipkart @flipkartsupport @_Kalyan_K @GoI_MeitY @sarthakvatsaa This is so satisfying. I've been fighting a battle myself and its Day 15 of suffering at the hands of @flipkart
Documenting it here, but you've given a great idea. I should escalate to @goi_meity as well.
x.com/i/status/20592…
Manager of Null@managerofnull
Day 15 - Replacement Request Harrqsment continues by the mighty @flipkartsupport . @Flipkart asked me to wait another day, while @MicrotekCorp engineer point blank refused to visit. Stuck in Contact Center Hell! NOTE TO SELF: FLIPKART EXPERIENCE!
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@flipkartsupport NO THEY DID NOT! @flipkart and @flipkartsupport have qsked me to continue waiting till eternity. Just making notes at this point so that even by accident I never use your platform again! Should be ashamed of yourself for treating custkmers like this!
@_Kalyan_K anyone?
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We are sorry to hear about your issue. We have noticed that one of our experts has already attended to this matter in the past. If there are any other concerns you have, please inform us. We would be more than happy to assist you. Please do not share your personal details on this social platform as they are visible to all. Kindly delete the details to ensure your details are secure.
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In case someone was looking for an update just got a call from @MicrotekOfcl @MicrotekCorp @MicrotekGroup @Microtek_UPS and the service technician outright refused to service the UPS at all. Seems like that guy treats @Flipkart how they treat their customer
FlipkartSupport@flipkartsupport
@managerofnull Sorry for the experience. We have reached out to you and provided relevant information to your query in an earlier post. Appreciate your understanding.
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@flipkartsupport That is not resolution @Flipkart . That is NOT an update @flipkartsupport @FlipkartStories
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@flipkartsupport WE DO NOT HAVE AN UNDERSTANDING. No one reached out! Stopping creating fake paper trails. You repeated what you did before, i.e. "Technician will visit", I told you "They already did", your team responded, "Seems like the customer's problem. Flipkart already received payments"
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Man, @Flipkart can really make your life hell!
May 14th - Order Delivered - Device Dead on Arrival
May 15th - I report and create a return
May 16th - Engineers visits and tell me the device is dead
May 17th to May 25th - Peak Flipkart incompetence.
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@flipkartsupport @_Kalyan_K Just to cover my bases, there was no update, more than anything else, this thread a reminder to myself about the experience of using @Flipkart so that I can avoid making the mistake of ever doing business and ensure I never hire from @flipkartsupport either.
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Thank you for sharing the requested details. We are extremely sorry for the issue related to the product return. We have an update to share on this. Just click on this link to chat with us privately so your Flipkart account details are safe. We are concerned as we see that you've shared order details on a social platform and the details can be misused. To ensure your privacy, please delete these details from the social platform.
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@flipkartsupport That specialist was the WORST and RUDEST customer facing person I'd ever met. Nothing was shared, this information is pointless, the technician visited last week, and he has refused to visit again. @Flipkart is in denial, I'm not sure how that will magically solve the isse.
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@managerofnull We understand your concern about the order. However, we can see here that a specialist from our team has shared the information related to your concern in the earlier message. We appreciate your understanding. twitter.com/messages/compo…
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For anyone who read through the previous messages and thought that @flipkartsupport was doing something to resolve it, THEY WEREN'T! I will avoid @Flipkart like the plague. Even tagging @Flipkart or their CEO is not enough to gain any support! THEY DON'T CARE!
Manager of Null@managerofnull
Because @flipkartsupport knowns that they are untouchable, since you cannot rate any support conversations through any channels the customer support team knows that no matter how they behave, NO ONE WOULD EVER KNOW.
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If this is slavery, what do you call this?
family-romance.com/en/portal/love…
Widening inequality will lead to situations such as this, not much can be altered there unfortunately.
Shiv Aroor@ShivAroor
Love how startups constantly innovate in the slavery space.
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@action8r @Flipkart @action8r Very interesting. But that's still no excuse for treating customers like crap. @flipkartsupport team just kept on repeating the same stuff, and I shared screenshots of when the Engineer had visited, and the way I was being treated. They just went Meh!
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@managerofnull @Flipkart Flipkart failed to build a system which identifies fraud from genuine issues.
They treat every such case as fraud. Contrary to amazon where I had almost never faced such issues and returned many items.
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@flipkartsupport Happy to deal with this in public. Here's the Order ID: OD337541055720271100
Originally requested replacement on May 15th. Unilaterally closed by @Flipkart on May 22nd (AFTER WASTING 7 DAYS)
Current Status: No resolution and the rudest conversations with support team.
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My deepest apologies for your experience with the product purchased. We'd like to assure you that we'll sort this out for you. Please share us your order details via DM so that we can look into it and assist you accordingly. Just click on this link to chat with us privately so your Flipkart account details are safe. Awaiting your response.
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@_Kalyan_K Just some recommendations please have some feedback mechanism where customers can provide feedback about their interactions with your @flipkartsupport team. Your service quality is deteriorating by the day. I consider myself to be a decent spender (Rs. 2L per month on online shopping), and the support team member was VERY HAPPY to lose all my business, rather than helping escalate the issue.
Manager of Null@managerofnull
I have recorded calls with the Flipkart support teams and they have found the best way to ruin support. It is to Delete All Feedback mechanisms! @flipkartsupport has no way of collecting feedback and I've had 2 of the RUDEST conversations ever, both with only Flipkart support.
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Because @flipkartsupport knowns that they are untouchable, since you cannot rate any support conversations through any channels the customer support team knows that no matter how they behave, NO ONE WOULD EVER KNOW.
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I have recorded calls with the Flipkart support teams and they have found the best way to ruin support. It is to Delete All Feedback mechanisms! @flipkartsupport has no way of collecting feedback and I've had 2 of the RUDEST conversations ever, both with only Flipkart support.
Manager of Null@managerofnull
Man, @Flipkart can really make your life hell! May 14th - Order Delivered - Device Dead on Arrival May 15th - I report and create a return May 16th - Engineers visits and tell me the device is dead May 17th to May 25th - Peak Flipkart incompetence.
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