Udit Gupta

@BeshakIN @joinditto @policybazaar Funny thing is, your team still hasn’t been able to cancel the policy 😅 It’s still showing as Active in the app. First, the endorsement in the policy wasn’t done even after 3Months, and now even the cancellation isn’t happening. Great support indeed 👏

Hi Udit, we're genuinely sorry to hear your experience didn't meet your expectations. We did our best to resolve your concern and offered the most suitable solution we could — we regret it didn't work out. We wish you all the best in finding the right health insurance plan. If you ever want to give us another chance or need any guidance, our team is always here for you. 🙏

My experience with @joinditto and @BeshakIN was terrible. The companies people praise the most gave me the worst experience. Even @policybazaar is far better atleast they reply to calls and msg. Ditto only respond until the payment is done, after that they just ignore customers.

@DevaBolisetti @joinditto @BeshakIN @policybazaar My policy is under review, and support responses are very slow...3–4 hours for each reply. Before the issue gets resolved, the team usually goes offline. Working hours are 10:30 AM to 7 PM.

@Udit_143 @joinditto @BeshakIN @policybazaar I felt the same way. Deliberately made some mistakes to see how they would respond after the policy was issued. I could clearly see the difference with Ditto. I felt that Policybazaar is far more organized than Ditto.

@DevaBolisetti @joinditto @BeshakIN @policybazaar Yes, they will help you until the payment stage. After-sales support is handled by another support team, which is so slow that your entire day will pass, and you still won’t be able to respond to the insurance team with the information they asked for. @joinditto is Worst

@joinditto What a support.... What is this? First of all, the response came so late, and then you’re saying the team works only from 10:30 AM to 7 PM?

@Udit_143 Hi Udit, Our sincere apologies for the inconvenience. Kindly share your registered contact details or policy number with us via DM. Our team will connect with you on priority to assist you further.

What should you do if your insurer rejects your claim? 1. Talk to your broker first: If you bought the policy through a broker, reach out immediately. A good broker can help decode the rejection, gather documents, and escalate it with the insurer. Sometimes, one strong follow-up can change everything. 2. Re-approach your insurer: Drop an email to the insurer’s grievance redressal cell once you receive the rejection letter. Ask for the reason if it hasn’t been shared. And if they don’t respond to you within 30 days or their response is not satisfactory, go ahead and execute the next steps! 3. Talk to the ombudsman: The insurance ombudsman acts as a mediator between you and your insurer for grievances. There are 17 across the country; you can approach the one in your jurisdiction. But keep in mind- the only complaints entertained here are of the amounts up to ₹50 lakhs. 4. Approach the boss man - IRDAI There are a number of ways to do this. You can raise the complaint with IRDAI through Bima Bharosa, by calling 155255 or 1800 4254 732, or drop an email (complaints@irdai.gov.in). Bima Bharosa forwards the complaint to the insurer and allows IRDAI to monitor the grievance redressal process. 5. Knock on the courts doors: The last resort - drag your insurer to the court or a consumer forum. This can be an expensive affair to pursue. So make sure you give this step a proper thought before you take it up. And hey, save this post right away. You don’t want to scroll through Chrome when you are in the midst of distress, do you? Ditto helps you choose the perfect health and life insurance policy to fit your family’s needs. Talk to us today. The link is under the profile!

@NIKHILLJHA For me its HDFC

Who is the worst health insurer in India?

@DealBeeOfficial Not eligible for shopping mine not usable

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Bad experience with @BeshakIN — now looking for a reliable health insurance platform. Who’s actually good? @policybazaar @Insurance_Dekho @helloturtlemint @RenewBuy @aman_shettty @joinditto @InsuranceDekho #HealthInsurance #InsuranceIndia

@aman_shettty These posts are all about showing the “good side,” but real problems are never shown. Same with @BeshakIN —everything looks great until you actually buy a policy. Then when issues come up and you try to cancel, you see the reality. Show both sides, not just the wins.

₹7 lakhs. Cashless. 28 minutes. Customer messaged us at 8:12 pm. Cashless request had been sitting with ICICI since 5:45. No update. Hospital refusing to proceed. Customer waiting. We Escalated. Stayed on it. 8:40 pm — approved. Most people think cashless means automatic. It doesn't. The request goes in. And then it sits. Unless someone is chasing it, calling the right desk, refusing to let it get deprioritised. That's the gap we fill. Your insurer won't do this for you. We will.

@bigbasket_com Call me ASAP

@Udit_143 @Udit_143 This is definitely not the kind of experience we want our customers to have with us. Our team is getting this checked and will get back to you shortly.

RCB match tonight. So basically… no one is stepping out. Good thing bigbasket exists!😏🛍️ #bigbasket #RCB

@bigbasket_com @LXKSHAYSHARMA They are sending damaged or Used product

@LXKSHAYSHARMA @LXKSHAYSHARMA We certainly understand your concern. Our team is working on it and will connect with you shortly. Rest assured.

"Extremely disappointed with @bigbasket_com. Received a Fuelone supplement with a strong chemical smell a clear health hazard. Despite escalating to a 'Senior Manager', I'm being told 'nothing can be done' and made to wait indefinitely for a call. rsharma13106@gmail.com

@BeshakIN Freedom to choose sounds great. but first maybe ensure customers arent stuck for 3 month with 0 clarity. Wrong advice, no communication, no refund..and asking to pay EMI just to decide cancellation. Thts the real custom experience I got. Fix your own system before selling ideals.

@DealBeeOfficial Still working?

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@BeshakIN Talking about “dark patterns” is easy, fixing your own service isn’t. 3 months wasted, wrong advice, poor communication, no refund—and still asked to pay EMI to “decide” cancellation. If this is your standard, people should think twice before buying. Better avoid.

Our co-founder and research head Aayush Dubey speaks to Mint on the growing problem of dark patterns in online insurance. "Today, most buying and renewal decisions happen online, where the way options are shown, selected, or explained can influence customer choices. Even small design elements, like what is pre-selected or what is made more visible, can influence decisions at that moment." As insurance goes digital, the line between guidance and manipulation is getting thinner. And most buyers don't even realise it. Read the full piece in Mint for the complete picture. Link in comments! #healthinsurance #darkpattern #exposed #insurance #awareness

@BeshakIN @BeshakIN Extremely disappointing service. It’s been 2+ months and my issue is still unresolved with no proper support or follow-up. Your team just keeps delaying without any solution. I strongly advise everyone not to purchase insurance through Beshak. Totally frustrating exp.

Your insurance complaint could take over a year to resolve. Not because you're wrong. But because the system is overloaded. Data from the Office of the Council for Insurance Ombudsmen (FY 2024–25) reveals a stark reality: #healthinsurance #claimcomplaints #ombusdman #justice #consumerrights #insuranceindia #insurance

@BeshakIN @themahavir Sorry sir, I had to write this, but my experience with your team has been extremely disappointing. I really expected better support, but the overall handling of my case has been very poor.....

@BeshakIN Extremely disappointing service. It’s been 2+ months and my issue is still unresolved with no proper support or follow-up. Your team just keeps delaying without any solution. I strongly advise everyone not to purchase insurance through Beshak. Totally frustrating exp.

Amazon denied my SAFE-T claim with wrong reason “limit exceeded” — this is my first claim in 90 days. Returned item is different & unusable, and return weight is lower. I have unboxing video proof. Please re-investigate. Order ID: 405-3000545-7710711 @JeffBezos Amazon sucks