mango tango

@imaginecurve hi, you’ve threatened to close my account if I don’t verify via app but your link doesn’t work and the app doesn’t have the verification button available to me. Your chat support is ignoring my messages too… can you intervene?

@cathaypacific @cathaypacifichk @cathaypacific @cathaypacifichk I reached out to your customer support team and got the same response. No compensation as it’s outside of policy and “please be advised that adverse weather conditions on the date of travel impacted the baggage during your flight“

@mangotango333 @cathaypacifichk Hello there. Claims at the baggage counter follow a different process. If you don’t have receipts, please fill in this feedback form, our customer support team will do their best to assist you. cathaypacific.com/cx/en_HK/conta…

@cathaypacifichk @cathaypacific after all the luggage mishandling scandals my luggage seems to be dunked in water. Your team just said that there’s heavy rain and should be expected…

@cathaypacific @cathaypacifichk @cathaypacific @cathaypacifichk Whats the difference to claiming at baggage counter? I’ve been told to submit receipts for all damaged items. I don’t have receipts from my holiday nor would anybody take all their wet clothes to dry clean just to get a receipt

@mangotango333 @cathaypacifichk Hi! We’re very sorry to hear about the condition of your baggage. For assistance, please submit your feedback through our website: cathaypacific.com/cx/en_HK/conta… Our team will review your case and follow up with you directly.

@cathaypacific @cathaypacifichk What difference is this to going to baggage claim counter? I’ve just been told to submit receipts for all damaged items or cleaning. I don’t have receipts from my holiday nor would anybody take all their wet clothes to dry clean just to get a receipt

@KlookTravel why is it taking 5hours to get hold of an agent. And why do they conveniently respond at 12am in the morning, and close the ticket within 5minutes of me not responding?! #klook #travel #Holiday

@AXS_UK @alllgor_87 @AXS_UK still no response from your teams?!

@AXS_UK @alllgor_87 So you’re responding to certain members but still ignoring my messages?!

#TaylorSwiftTheErasTour @AXS_Uk_Help_ queued and you’ve registered me as a bot. I’ve tried on my phone now and no tickets?! How is this fair??

@AXS_UK @AXS_UK why is nobody from axs willing to unblock my account? This is not fair for legit fans whilst you let all the scalpers buy out all the tickets. #TSErasTour

@AXS_UK how can you treat artists fan bases like this? I signed up for the presale, got a code, got kicked out and now you’ve blocked my account. Customer service next to none who suggested I clear cookies when you’ve clearly blocked my account!!

@AXS_UK why is nobody from axs willing to unblock my account? This is not fair for legit fans whilst you let all the scalpers buy out all the tickets.

@AXS_UK @AXS_UK You’re blocking me from buying Taylor swift tickets even though I got a presale code and your website wouldn’t let me pay when I picked my tickets!

@TheErasTourUK anybodys account still under ‘restricted offer’? Got a presale code but @AXS_UK have blocked my account and ignoring my DMs. I didn’t manage to get tickets after they blocked my credit card saying it was a duplicate!! #TSErasTour #TaylorSwift

@AXS_UK @patricia_aalex So you’re responding to other DMs but still ignoring mine?

@patricia_aalex @mangotango333 Hi. Could you follow us so we can send you a DM please?

@patricia_aalex @AXS_UK Exactly the same problem I had. My account has been restricted. The advisor from @AXS_UK just told me to clear cache and use another browser… it’s definitely been blocked on the AXS side so clearing my browser will do nothing

@AXS_UK hi team. Nobody has responded to me since your last message on Saturday where you restricted my account from buying tickets. I’ve messaged again but nothing. Can you help?? It’s not fair that you’ve restricted my account since 19th July!!

@Apple I have problems with my lagging phone and there’s issues with storage. iOS and system storage combined take 20% of the overall size of my phone… why do you deem this acceptable? Your support agent said this is perfectly acceptable and within expected range….

@AXS_UK @AXS_Uk_Help_ @AXS_UK hi, nobody has bothered coming back to me since your initial DM. Can you look into this please

@AXS_UK @AXS_Uk_Help_ Hi I’ve responded to you DM and awaiting your response. There were large queues with the queue not moving on live chat on the day of the pre-sale tickets so nobody was able to respond when my card was blocked from purchasing the tickets.

Taylor Swift | The Eras Tour – UK registered fans info guide #TSTheErasTour axs.com/taylorswiftukt…