Shaun Bowman #FBPE 🇮🇲

- apparently GDK allow themselves up to a leisurely 15 days to refund. So even if I get no meal they make money out of me😡

@GermanDoner_UK 18:03 ordered a meal from German Doner Kebab in Bedford. Unfortunately for me they use Uber. 18:23 received a text saying meal was on its way and Uber driver would be with me within 17 mins.

18:43 the news was so good they sent me 2 texts to let me know the order was cancelled. I then spent the next 30 minutes in some sort of purgatory with Uber (because there’s no way to contact GDK) trying to find out what had happened only to emerge with no meal and no money

@E_T_Foundation @FEWeek Let’s just rejoin the EU.

Renewed access to Erasmus+ could be a golden opportunity for the FE and skills sector. In her latest @FEWeek article, ETF CEO Dr Katerina Kolyva urges the sector to embrace international collaboration, shared learning and innovation. 👉 feweek.co.uk/if-we-do-rejoi…

@AnglianWater is there a problem with the water in Kempston?

@virginmedia You want me to DM you again?

@manxshaun Thanks for getting back to us on this, for further investigations please DM us. twitter.com/messages/compo…

@virginmedia appalling customer service. Difficult to find contact details. On phone for lengthy periods twice. Promised call backs never done. Despite no changes in house or devices WiFi issues can only be solved by upselling more equipment. When this was refused, they hung up.

@virginmedia Not as far as I am aware. All checks indicate that service to the Hub 3 is as it should be, which I accept because Ethernet connected devices work fine.

@manxshaun Apologies for any confusion, has there been any area faults raised on our link here during these issues virg.in/servicechecker?

@virginmedia I do not understand what you mean?

@manxshaun Right okay, just so we can clarify with the Wi-Fi issues, has there been an area fault raised at all?

@virginmedia White solid at bottom

@manxshaun Thanks for getting back to us, what lights are showing on the Hub?

@virginmedia 3

@manxshaun Which hub is it please?

@virginmedia And it doesn’t matter where you are in the building. I’ve stood beside the hub with a device and still not received a signal.

@virginmedia Once again😡: WiFi is unstable. Sometimes it works mostly it doesn’t ATM. It worked before. Nothing in the environment has changed over the last few weeks. The hub is in the exact same position. The types and no of devices are the same.

@virginmedia I’ve ditched it on and off dozens of times. I’ve hard reset via the pinhole about 5 times.

@manxshaun Is there no WiFi signal whatsoever? And when you say "hard reset" do you mean you've tried a pinhole reset already?

@virginmedia WiFi only.

@manxshaun Hi Shaun, thanks for reaching out. Sorry to hear you're having issues with your connection. Is it WiFi only, or your internet signal as a whole?

@virginmedia And I can’t sign in to make a complaint.

@manxshaun Hi Shaun, sorry to hear you're having some connection issues. Can you confirm if you've been through the checks online? 👉 virg.in/service

@virginmedia Use Connect to improve the WiFi? When Connect will only let you log in if you are on the same network. Not if you are using mobile data. Bit of an impossibility then?

@manxshaun Hi Shaun, we are so sorry that you have faced issues with your WiFi and we understand the frustration, I can see our agents have advised further on this. Have you been able to used the connect app at all?

@virginmedia And for which there has been no explanation of HOW it is going to improve the service.

@virginmedia And as I stated, no attempt has been made or suggested, other than asking me to spend money for a service I already pay for, and am not getting.

@virginmedia By all means. When will you fix it then?

@manxshaun I'm sorry to hear you feel this way, if you change your mind please do pop us a DM.