Mark Brewster

Let’s see if @British_Airways take my claim seriously now and finally step up to start treating customers fairly. 6 months since the claim went in, concrete evidence provided to the claims department of the extra £693.18 charges I incurred from @Avis #britishairways #BA #Avis

Zero acknowledgement that I am £700 down because of @British_Airways mess up with a trusted partner @Avis The only response I get is thanks for the feedback and we will try to do better. I hope you don’t mistreat all of your customers like this! Shocking! #BoycottBritishAirways

BOYCOTT @British_Airways After waiting over 2 months for a response to a claim for £700 this is the response I get and claim closed! I provided all the evidence! Completely unacceptable and no one can help over the phone! Are you going to take this serious now or not? #boycottBA

another week passes and still no response to my claim leaving me £1,000’s out of pocket! Coming up to 3 months now since I filed the claim and this is one of the worst customer experiences I have ever had. I think it’s time to remove the below from your values @British_Airways

@British_Airways another 2 weeks pass and still no response to my claim leaving me £1,000’s out of pocket! Coming up to 3 months now since I filed the claim and this is one of the worst customer experiences I have ever had. I think it’s time to remove the below from your values.

@gravygraham @British_Airways Hi Graham, you have managed to get more info out of BA than I have but yes the same issue. My claim was confirmed closed and the outcome emailed, I have requested the outcome to be emailed again several times and nothing. So poor from BA. No one over the phone can tell u anything

@MarkBrewster11 @British_Airways Hi Mark, this makes interesting reading. I am currently trying to get an email resent to me and have discovered that despite my address being correct on all correspondence the case email was sent to the completely wrong address #GDPR

@British_Airways so after you replied to this previous message and me sending a DM I still don’t have a response. Absolutely shocking customer service and I have been left so out of pocket. It is now 8 weeks since I filed the complaint / claim and have zero feedback. SHOCKING!!!!

@British_Airways It would be nice if you could just admit failure. Complete incompetence on behalf of British Airways. My claim is concrete, even executive club at the time of updating them confirmed I could claim the money back. Yet I can’t even get a response after 2 months. Shameful Cust Serv!

@MarkBrewster11 We are able to reopen cases and let the team know you've not had a response, which is why we've asked for the case reference. However, if the case has been reopened there isn't anything else we can do, our Customer Relations team will respond as soon as they can.Tony

@British_Airways Reply 2 of 2. If you can’t expedite or process claims here why the hell did you ask me to DM with my claim number? You clearly can’t do anything with it so it’s just a mask for other X users to show you are doing something when it’s quite clear you aren’t doing a stroke!! #fact

@MarkBrewster11 If you've reopened the claim, the team will get back to you as soon as possible. Unfortunately, we can’t expedite or process claims here. Tony

@British_Airways The initial claim I submitted confirmed it was closed on the tracker and I should have received an email. This email was never received. I have called up numerous times to get the email of the outcome resent. IT HAS NEVER ARRIVED! I have reopened the claim and STILL NO RESPONSE!

@MarkBrewster11 Hi, if you have submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: ukprepin.custhelp.com/app/answers/de…. Tony

I really hope people don’t fall for these scam accounts!!!!!

@British_Airways I have had enough and it’s time to call you out. Please can you urgently come back to me on a logged complaint / claim that is circa 6 weeks outstanding. I am out of pocket massively and have ZERO feedback. Awful customer service and would expect much better!!!

@c2c_Rail So how do you advise I upload proof of my paper ticket when it clearly isn’t possible? I was delayed 3 hours + and had to pay for a cab to Laindon so clearly deserve some compensation here. Please advise? This claim back system seems broken to me! Look forward to the response 🚂

@c2c_Rail My ticket today was a paper ticket, I got on the 7.30am train at benfleet and after 45 mins at Pitsea it was cancelled. I then had an hour wait to pay for a taxi to get to Laindon station. I arrived in work at 11am. Trying to claim back but the machines took my paper ticket……..

We are sorry for the ongoing disruption. If you have been delayed on your journey by more than 15 minutes you can claim compensation through our Delay Repay scheme. orlo.uk/delay_repay_RN…

@c2c_Rail How much of a delay? Over £20 a day for this shower #pantsdown

@MarkBrewster11 Hello Mark, yes services are running from Laindon to Fenchurch with delays.

(6) Due to failure of the electricity supply between Pitsea and Southend Central the line is blocked. Train services running across the whole c2c network may be cancelled or delayed. orlo.uk/journey_check_…

@jordycurtin @tonyappleton99 💤💤🥱🥱

@tonyappleton99 At least you will be at Wembley seeing your team win unlike somebody … @MarkBrewster11 👀

@Cranky84 Serious bite here……

Rooney to Everton, got to be 😂😂😂

@PS5UpdatesUK Done