Mark Russell

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@Official_STFC @johnkilbyuk

@JustEatUK Thanks, had already sent a DM yesterday at the same time I sent this tweet, so please take a look

@markopolo1990 @markopolo1990 Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

@JustEatUK my latest order was a shambles!! 1 hour after ordering, with the app being updated through all the stages right through to “delivered” at which point I get a phone call to say the restaurant oven is broke and my order hasn’t even been cooked!! Full refund please! DM me

@JustEatUK @JustEatUK what’s the point asking me to private message you, If you then don’t respond to that message? DM sent over 16 hours ago! Someone please take a look and reply to me!!

@markopolo1990 Hello ,  Please send us a private message by clicking on the following link: [LINK (twitter.com/messages/compo…)] so we can help you further. Thank you! Mark

@JustEatUK I sent a message nearly 24 hours ago. And have had zero reply or contact. I’ve seen you reply to people who tweeted you 5/6 hours ago. So please stop ignoring me. Locate my original tweet and respond ASAP

@JustEatUK @JustEatUK thanks. Message sent. I look forward to your response

@JustEatUK come on now, even by your standards, this is slow!! Messaged 19 hours ago and still no one has got in touch! Shocking!! Contact me…please!

@JustEatUK cant believe Im having to contact u again..2nd order in 8 days and both times have received completely the wrong order!Its obvious your couriers are unable to deliver multiple orders in 1 journey(this needs to stop)as they seem to get the orders mixed up!Shambles!Dm me

@JustEatUK still waiting for a response! Hurry up and acknowledge my message, the awful service and customer service you have provided and get in touch to sort out my complaint!

@JustEatUK No this hasn’t been handled yet. DM being sent now. Thanks

@markopolo1990 Hi there, thanks for getting in touch. We've been experiencing a high volume of contact and are trying to get back to customers as soon as possible, so we appreciate your patience. If this has yet to be handled, please drop us a DM and we'll get on your case!

@JustEatUK Cant believe I’m having to tweet again because of a completely unacceptable response to my refund request through the app.We ordered dinner for 2 yesterday.Order we received was someone else’s order(just 1 meal)We phoned Bk they said contact JustEat for refundDM me now

@JustEatUK it’s not even about the money now It’s the principal,and the complete lack of logic being applied. If I order and pay for something,and I don’t get all the items how am I not due a refund?And why can’t you “go into the specifics” of why my refund request was declined?

@JustEatUK Sometimes it baffles me how you handle complaints. When I order if 1 of my items does not arrive you should refund me for the value, don’t understand how you can argue that and decline. Shocking customer service!! This isn’t the first time either! Contact me please…

@Dominos_UK can you update your app so that we are able to add Vegan “cheese” to a meat pizza?? I can’t be the only person who isn’t able to have mozzarella/normal cheese? Is hassle having to phone up to get my order customised! Very easy on a few big other pizza companies apps..

@UberUKI_Support DM sent

@markopolo1990 Hi Mark, For us to assist you with this, could you please DM us your order ID? Once we have the information, we will be able to assist you accordingly. We are looking forward to your response.

@Uber_Support Uber Eats customer service is awful! My last 2 orders I’ve had serious issues with, and yet both times I’ve received a “stock” response confirming there’s nothing you can do! Shocking! Will be cancelling my Uber One membership for sure!!

@Uber_Support DM sent, with info included. Thanks

@markopolo1990 Thank you for reaching out to us. For us to be able to assist you further, could you please send us the email address and phone number linked to your account along with the order details? Looking forward to your response.

@Uber_Support ordered through Uber Eats today, only 3 of the 4 items arrived. Have gone through the ‘help’ option in the App, however every time I respond I get a stock auto response, that doesn’t resolve my query!! I need a real person to look at my query, reply and refund me!!