Markus Edgar Hormeß

1.7K posts

Markus Edgar Hormeß

Markus Edgar Hormeß

@markusedgar

Service Innovation expert, author & co-initiator of the Global Service Jam. I love design, human technology, authentic services and playfulness in all things.

Nuremberg, Germany Katılım Kasım 2008
772 Takip Edilen2.7K Takipçiler
Markus Edgar Hormeß
Markus Edgar Hormeß@markusedgar·
@dlevine815 Go beyond the one-brain-one-bot model of today and implement many-brains-one-bot features: e.g. taking turns recording opinions of the team, then ask ChatGPT to help us make decisions. ChatGPT's defaults often get in the way if you use them in workshop scenarios.
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Daniel Levine
Daniel Levine@dlevine815·
We've got big plans to improve the core ChatGPT experience in 2026. What are some thing you'd love to see? Even small ideas welcome! Looking forward to getting them built 🙏
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Markus Edgar Hormeß
Markus Edgar Hormeß@markusedgar·
@dlevine815 An alternative voice mode that is STT and then TTS, so we get proper answers of the (thinking) models, not just conversational fluff. I used to do this to prepare for meetings in the car. But that's not possible anymore. And yes, I am happy to wait for the answer of the model.
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Markus Edgar Hormeß
Markus Edgar Hormeß@markusedgar·
@emollick A new process? Successful innovation and design don’t follow a set process, but design the process (of course, using some patterns and activity groups like research, ideation, prototyping and implementation). And then they adapt to what they learn. How is that going to change?
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Ethan Mollick
Ethan Mollick@emollick·
Of the many processes impacted by AI, innovation/design thinking seems like a key one in need of urgent change. Some aspects remain (building empathy), but many of the constraints change dramatically with AI (as our research shows). Careful thought needed to define a new process.
Ethan Mollick tweet mediaEthan Mollick tweet media
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Markus Edgar Hormeß
Markus Edgar Hormeß@markusedgar·
@jamin @adamstjohn Yes, that‘s often the case since implementation in many projects is a massive risk, and too big. But what if implementing a small pilot in a niche market takes less than doing the prototype?
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Markus Edgar Hormeß
Markus Edgar Hormeß@markusedgar·
Lovely to be back in person at #sdgc23 this year. Berlin. Service Design. Inspiration.
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Kathrin Moeslein
Kathrin Moeslein@moeslein·
Thank you to all who made this #AI4Gov event possible! Have safe travels back home! @claud10 @Gianlucamisu @just_ethics @ai4gov_eu @La_UPM @polimi @TallinnTech @UniFAU @FAUWiSo @eelisa_eu
AI4Gov_EU@ai4gov_eu

#AI4GovOpenEvent conference day with the theme "Connecting #Society and #PublicServices through #AI" took place yesterday in #Nuremberg. Panels included: "AI in the Public Sector", "AI and Trust", "AI in the Cities and the forthcoming Cityverse", and "Technology Diplomacy".

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Markus Edgar Hormeß
Markus Edgar Hormeß@markusedgar·
@paulg In the end it‘s not the ideas that work. It‘s the experiments they suggest. We learn from those experiments and practical explorations. Just let´s keep them small enough so it‘s not a big decision that people are scared to make.
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Paul Graham
Paul Graham@paulg·
Managers would like to be able to rely on something more solid than a smart person saying "this could be big," but that's not how ideas work. There is nothing more solid.
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Paul Graham
Paul Graham@paulg·
The best new ideas always have unanticipated benefits. So it's stupid to require people who want to do new things to enumerate the benefits beforehand. The best you can do is choose smart people and then trust their intuitions about what's worth exploring.
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Andrew D. Huberman, Ph.D.
Andrew D. Huberman, Ph.D.@hubermanlab·
Depth of understanding is the gateway to efficiency. Not the other way around.
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Ben Tossell
Ben Tossell@bentossell·
All the best examples of ChatGPT, from OpenAI:
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Jamin Hegeman
Jamin Hegeman@jamin·
I just told someone that data shows negative experiences that companies turn positive through support channels are one of the best drivers of strong NPS. But I can't find the research. Did I make that up? Do you know what I'm talking about? #CX #NPS #servicedesign
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Aurora
Aurora@aurora_org·
Great having Aurora students be part of the Design Thinking Jam this weekend. Thanks to all who participated! Looking forward to your presentations tomorrow. livestream.com/urv/tarragona-…
Universitat Rovira i Virgili@universitatURV

Aquest cap de setmana, 30 estudiants de les diferents universitats de la xarxa @aurora_org s’han reunit a la #URV per participar en l’Aurora Design Thinking Jam, amb sessions de treball per definir com ha de ser una experiència d’internacionalització rellevant.

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Keşfet

@dlevine815 @emollick @jamin @adamstjohn @Martin_Jordan @moeslein @f_bodensteiner @worldnetwork