MashreqNeo

@vishalofficial_ Hello Vishal Jain, We're sorry about the situation you have experienced and would like to take a closer look at this for you. Please share your registered mobile number, alternate number and email address via DM so we can address this. Regards, Mashreq

@MashreqNeo not able to transfer funds from my business account since 27th April. Contacted support on email but no response yet.

@SyedsaifAkh Hello Syed saif Akhter, We apologize for the unpleasant experience you had, and want to rectify it. Please share your registered mobile number, alternate number and email address via DM, and our team will reach out to you soon. Regards, Mashreq

@MashreqNeo I need no liability letter I am trying to get it from last 3 days no one is responding

@MashreqNeo why it’s a very difficult task to contact on call to your customer care service

@AnkushC32529492 Hello @AnkushC32529492, Thank you for connecting with us. Please elaborate your queries via DM so we may assist you. Regards, Mashreq

@MashreqNeo my new plus saver account has still not been credited with the monthly interest. Kindly assist.

المشرق يحقق نمواً مزدوج الرقم في الإيرادات والأصول والقروض والودائع خلال الربع الأول من عام 2026، مدعوماً بسيولة قوية واستمرارية في العمليات دون انقطاع عبر جميع القنوات، مسجلاً إيرادات بلغت 3.4 مليار درهم، وعائد على حقوق المساهمين بنسبة 20% وجودة أصول رائدة في القطاع. معالي عبدالعزيز الغرير، رئيس مجلس إدارة المشرق: "حقق المشرق أداءً قوياً خلال الربع الأول، مسجلاً إيرادات بلغت 3.4 مليار درهم إماراتي، وعائداً على حقوق المساهمين بنسبة 20%، ما يعكس قوة وتنوع نموذج أعماله، وأدائه المستدام عبر مجموعة واسعة من الأسواق وشرائح العملاء." أحمد عبد العال، الرئيس التنفيذي لمجموعة المشرق: "اتسم الربع الأول من عام 2026 ببيئة تشغيلية معقدة ومتغيرة، حيث أولينا اهتماماً لتعزيز الشفافية والوضوح، وضمان استمرارية الأعمال لعملائنا في مختلف أنحاء المنطقة. وعلى الرغم من هذه التحديات، نجح المشرق في تحقيق صافي ربح قبل الضريبة بلغ 2.3 مليار درهم إماراتي، فيما ساهم الدخل من غير الفوائد بنسبة 41% من إجمالي الإيرادات، ما يعكس تزايد قوة وتنوع نموذج الأعمال، وارتكازه على نشاط العملاء." للاطلاع على التقرير، يرجى زيارة الرابط: ms.spr.ly/6011vyZuP #المشرق #النتائج_المالية

Mashreq delivers double-digit growth across revenue, assets, loans and deposits in Q1 2026, underpinned by robust liquidity and uninterrupted operations across all channels, with AED 3.4 billion in revenue, 20% ROE and industry-leading asset quality. H.E. Abdul Aziz Al Ghurair, Chairman: “Mashreq delivered a robust performance in the first quarter, with operating income of AED 3.4 billion and a return on equity of 20 percent, reflecting the strength of its diversified business model and the consistency of its execution across a broad range of markets and client segments.” Ahmed Abdelaal, Group Chief Executive Officer: “The first quarter of 2026 has been shaped by a highly complex operating environment, and our priority throughout has been to provide clarity, continuity, and consistency for our clients across the region. Against this backdrop, Mashreq delivered a net profit before tax of AED 2.3 billion, with non-interest income contributing 41% of total operating income, demonstrating the strength of a business model that is increasingly diversified and anchored in client activity.” Read the full report: ms.spr.ly/6012vyZO6 #Mashreq #FinancialResults #Milestones #Resilience

@tapiwASemple Hello @tapiwASemple, Thank you for connecting with us. Please share your queries via DM so we may assist you. Regards, Mashreq.

Credit card issue @MashreqNeo I need human agent assistance not the Chatbot

Mashreq and Cashew are deepening their collaboration to advance embedded lending in the UAE, combining regulated banking expertise with fintech innovation. This collaboration enables seamless access to financing at the point of need, supporting higher-value and essential purchases across key consumer categories. Together, Mashreq and Cashew are helping shape the next phase of responsible, digital-first lending in the region. قام المشرق وكاشيو بتعزيز تعاونهما للارتقاء بخدمات الإقراض المدمج في دولة الإمارات العربية المتحدة، من خلال توحيد الخبرات المصرفية المنظمة مع ابتكارات التكنولوجيا المالية. يتيح هذا التعاون الوصول إلى التمويل ببساطة عند الحاجة، مما يدعم العمليات الشرائية ذات القيمة العالية والأساسية في مختلف الفئات الاستهلاكية الرئيسية. فمعاً، سيسهم المشرق وكاشيو في رسم معالم المرحلة القادمة من الإقراض الرقمي المسؤول في المنطقة. #Mashreq #RiseEveryDay #DigitalBanking #FinancialInclusion

@IamTOS Dear @IamTOS, We are here to assist you. Please share with us your registered contact number, alternate number and email address via DM and we shall look into your inquiry and assist you further. Regards, Mashreq

Dear Mashreq Neo Biz, when transferring personal funds from Japan to my Mashreq Bank account, I was often asked for supporting documents. Will Mashreq NEO BIZ corporate accounts require the same? The transfer will be from my personal Emirates NBD account. #mashreqneobiz #mashreq

@PrashantSaikia7 Hello Prashant, We would like to inform you that we have noted your details. Our team is working on it, and will connect with you as soon as possible. For privacy and security reasons, we request you to delete personal details from comments. Regards, Mashreq

@PrashantSaikia7 Hello @PrashantSaikia7, We apologize for the unpleasant experience you had, and want to rectify it. Please share your registered mobile number, alternate number and email address via DM, and our team will reach out to you soon. Regards, Mashreq

We’re proud to share that Olivier Busolini, Group Chief Information Security Officer at Mashreq, has been recognised among the Middle East’s Security Leaders of note, by Edge ME, highlighting his leadership in cybersecurity across the UAE’s banking and financial services sector. Leaders like Olivier are helping shape a more resilient digital ecosystem. Strengthening enterprise continuity, advancing cybersecurity standards, and reinforcing digital trust across the region. Read more: ms.spr.ly/6013vG2kL #Mashreq #RiseEveryDay #InformationSecurity #SecureBanking #CyberResilience

@Abu_Fares84 Dear @Abu_Fares84, We have escalated the matter with the concerned team. We request your patience & cooperation while we resolve this. Regards, Mashreq

@MashreqTweets @MashreqNeo shall I highlight this to central bank?

@ArishMalik58505 Dear Arish Malik, We request you to check your X DM for a response from our team. Thank you. Regards, Mashreq

@MashreqNeo I’m unable to DM due to restrictions. My 20k PKR is still missing & case REF-110465-J9Z8C1 was wrongly closed. Only ATM fee was reversed. ​Trace Number: 945946 (MCB ATM) Status: CASH RETRACTED ​(Cont...) @StateBank_Pak @MohtasibBanking

@ArishMalik58505 Hello Arish Malik, We're sorry about the situation you have experienced and would like to take a closer look at this for you. Please share your registered mobile number, alternate number and email address via DM so we can address this. Regards, Mashreq

@MashreqNeo My 20,000 PKR is stuck, complaint REF-110465-J9Z8C1 is wrongly closed. No human is picking up the helpline. Please call me back.

In a new 5-part series with Enterprise AM, Xi Liang, Head of AI at Mashreq, explores what it really takes to scale AI in a regulated environment. The first article unpacks the balance between innovation, governance, and real-world deployment. Follow the series for practical insights on building AI responsibly within enterprise frameworks: ms.spr.ly/6010vDFHC #Mashreq #RiseEveryDay #ArtificialIntelligence #ResponsibleAI #Innovation

AED 1 Million grand prize draw coming this April. Buy your Mashreq Millionaire certificates on ms.spr.ly/6016v8pXE إجراء السحب على جائزة المليون درهم في شهر أبريل. اشتر شهادات مليونير المشرق من خلال ms.spr.ly/6016v8pXE #Mashreq #MashreqMillionaire #Grantprize

Dubai Chambers recently organised an interactive open dialogue in collaboration with Mashreq with the participation of 82 representatives from the private sector. #Mashreq #RiseEveryDay #Resilience

Banking today isn’t defined by branches, it’s defined by experience. In Enterprise AM, Rania Nerhal, Group Chief Client Experience & Conduct Officer, shares how Mashreq is using digital innovation and AI to create simpler, more intuitive journeys for customers across markets. Learn more via the link here: ms.spr.ly/6012v8Zuk #Mashreq #RiseEveryDay #CustomerExperience #FinancialInclusion #DigitalTransformation

@SamiSoualah49 Hello @SamiSoualah49, this doesn't sound like the experience we designed for you. We are committed to addressing this on priority. Our team will connect with you to resolve your concern at the earliest. Regards, Mashreq

@MashreqNeo 10 days and i still didn’t get any call or email. Worst bank ever

@MashreqNeo The worst bank in the Emirates. They froze my bank account because a cheque wasn't accepted and now I've been contacting them for 10 days with no reply. They tell me the specialist team will contact you by e-mail but nothing at all. I can't even use my money