Mashreq

@altamashhkhann Hello @altamashhkhann, We are sorry for any inconvenience caused, and would like to take a closer look at this for you. Kindly elaborate on your concern via DM in order for us to assist you better. Regards, Mashreq

@MashreqTweets Customer service is bad. " How fast you can connect to real agent on live chat " - Shows the customer service quality of a bank.

@lilykyle16 Dear @lilykyle16, Thank you for connecting with us. We would require you to elaborate on your query via DM in order for us to assist you better. Regards, Mashreq

What happen to Mashreq bank in UAE? Where is the Eid salary?

Dear Mohamed Sabry, For requesting an OTP by email, please call 04-4244444 and place the request. You can select the ‘lost card’ option to speak to a representative. Do keep in mind that this is a temporary request which can only be processed through an inbound call on this number. Thank you. Regards, Mashreq

@MashreqTweets I just wanted to ask if you have any problems with the servers sending the OTP code to the phone number.

@MashreqTweets Did your bank get bombed?

On Eid Al-Fitr, we are reminded of the values that bring us together: generosity, gratitude, and the spirit of community. Eid Mubarak to our colleagues, customers, and communities celebrating around the world. في عيد الفطر، نواصل المضي بالقيم التي تجمعنا معاً: العطاء والامتنان وروح الترابط والتلاحم. نتمنى لجميع زملائنا وعملائنا حول العالم عيداً سعيداً ومباركاً. #Mashreq #RiseEveryDay #EidMubarak

@MohamedSab4353 Hello @MohamedSab4353, thank you for letting us know. In case of further support please reach out to our 24x7 customer support team at 04-4244444. Regards.

@MashreqTweets Okay, I'll send the message like this. #574039 Hello, I currently reside in Egypt and have received my card. I am now trying to I have tried repeatedly without success.

@MohamedSab4353 Hi @MohamedSab4353, Yes, We request you to please share your concern along with your details at smfeedback@mashreq.com , mentioning reference number #574039. Our team will review your case and support you accordingly. Regards, Mashreq

@MashreqTweets Okay, do you want me to send this email to you with the addition of #574039, or what?

Dear @MohamedSab4353, We regret to inform you that we are currently unable to send you a direct message on Twitter due to your privacy settings. To help us assist you promptly, kindly share your concern at smfeedback@mashreq.com along with reference number #574039, and our team will review and support you accordingly. Regards, Mashreq

@MashreqTweets You want me to write this information here in the comments section? How else will everyone see the data?

@MohamedSab4353 Hello @MohamedSab4353, We apologize for the unpleasant experience you had, and want to rectify it. Please share your registered mobile number, alternate number and email address via DM, and our team will reach out to you soon. Regards, Mashreq

@chadarmodnfts @MashreqTweets @FplMariner I've also tried repeatedly to activate my Visa card through this terrible app, completing all the steps, but nothing has arrived after waiting for the code via SMS. I keep trying; this is the worst digital service ever.

@Rehandxb1988 Hello @Rehandxb1988, We would like to inform you that we have noted your details. Our team is working on it, and will connect with you as soon as possible. For privacy and security reasons, we request you to delete personal details from comments. Regards, Mashreq

@MashreqTweets 971553552178 and email is rehandxb88@yahoo.com I could not find dm option plz resolve

@MashreqTweets why there is no option for connect to call centre I am trying last 2 days but no option for transfer call,i have deposite 200Aed in my credit card al gurair food cdm but money not credited and even not return please adress this issue.

@hirpara_an35056 Hello @hirpara_an35056, Thank you for sharing the requested details. Our team will connect with you for further assistance. For privacy and security reasons, we request you to delete personal details from comments. Regards, Mashreq

@MashreqTweets anshhirpara08@gmail.com

@MashreqTweets i am facing an issue accessing my account. My registered mobile number is active, but I cannot reset my password because I have not received my debit card yet.The app requires a debit card number for password reset, which I don’t have. please contact me 0589270086.

@Malnaker Hello Mohamad, We're sorry about the situation you have experienced and would like to take a closer look at this for you. Please share your registered mobile number, alternate number and email address via DM so we can address this. Regards, Mashreq

@MashreqTweets on march 16 suddenly couldn't find money in the bank account revised my transaction found amount that shouldn't be there after several hours was able to find the chat but so far no one can explain or help me . Never expected that from you guys

@syakub63hi Hello @syakub63hi, We are awaiting details from you and are committed to addressing your concern. Please share your registered mobile number, alternate number and email address via DM so we can address this. Regards, Mashreq

@MashreqTweets very disappointed in how Mashreq handled 2 fraud cases on my credit card. Both on the same card and once when the card was new and never used extremely concerning for customers relying on the banks fraud protection policy. No OTP or SMS sent.

@r81569216 Hello Rauf, We are awaiting details from you and are committed to addressing your concern. Please share your registered mobile number, alternate number and email address via DM so we can address this. Regards, Mashreq

This isn't just a "glitch"—@MashreqNEO #Consumer. No response,no acknowledgement,no call back despite raising red flag. How does one respond. @MashreqTweets. #MashreqBank #BankingFraud # CustomerServiceFail#FinancialSecurity

@TheKidoBasha Dear @TheKidoBasha, We understand this situation is less than ideal and apologize for any unpleasant experience. In order to offer you the best solution, we request you to elaborate on your concern via DM. Regards, Mashreq

@MashreqTweets Hi ive been trying to get someone from your call center as the chats with your cs is not getting me any positive updates. Can someone call me

What if your bank understood you before you asked? AI in banking isn’t only about speed or automation. It’s about context. Trust. Relevance. In this interview, Rania Nerhal shares how Mashreq is embedding digital empathy into customer journeys - combining responsible AI, seamless human support, and anticipatory service to create experiences that feel intuitive and genuinely human. In the UAE and wider MENA region, where personal service has always mattered, digital should feel just as considered. Read the full interview: ms.spr.ly/6014QorgO #Mashreq #AIinBanking #CustomerExperience #ResponsibleAI

@Knotirousai Hello @Knotirousai, As we haven't received any details from you, we are closing your case for now. In case of any assistance, please do not hesitate to reach out to us via DM. Thank you for being a valuable customer. Regards, Mashreq

@MashreqTweets hi your back office just gives a miscall and send a text saying your query has been resolved. Without even addrsing or talking to the customer. Is it fair enough.

Hello @iamsharma_arke, We are sorry for any inconvenience caused, and would like to take a closer look at this for you. Kindly elaborate on your concern and share with us your registered mobile number, alternate number and email ID via DM and we shall arrange further assistance from our customer care unit. Regards, Mashreq

@DDS560O @SilentlySirs My money is still frozen in Dubai bank and Mashreq bank.

🚨 The UAE introduces strict laws to prevent foreign investors from withdrawing their capital and leaving Dubai. These measures reportedly include freezing bank accounts and imposing restrictions on money transfers and capital movement. Some analysts warn that Dubai may struggle to regain its previous status even after the war ends.

@r81569216 Hello Rauf, We apologize for the unpleasant experience you had, and want to rectify it. Please share your registered mobile number, alternate number and email address via DM, and our team will reach out to you soon. Regards, Mashreq

Hello @chadarmodnfts, We are sorry for any inconvenience caused, and would like to take a closer look at this for you. Kindly elaborate on your concern and share with us your registered mobile number, alternate number and email ID via DM and we shall arrange further assistance from our customer care unit. Regards, Mashreq

@MashreqTweets @FplMariner How to contact any humanly customer support your smart chatbots are is so pathetic. And you customer care numbers are not giving any humanly customer support I have issue with my transaction now it more than a week there is no assistance provided by your people up untill now.