MashreqNeo

@AdreesTaj92 Dear @AdreesTaj92, Please be advised that it may take up to 7 working days from the date of account opening for us to process your application. Please note Saturday and Sunday are not included in working days. Regards, Mashreq

@MashreqNeo This is very disappointing for mis information that you are providing. Generally account get open immediately. If on boarding takes 7 days then why i have received email saying account has been opened and got account number and everything.

@MashreqNeo i created an account went through the entire process of documentation upload. On last step it failed but i received SMS that my account has been created. I tried to login with my EID but it show error. I don’t have debit card off course to login. What to do?

@AdreesTaj92 Hello AdreesTaj92, Thank you for being a valuable member of the Mashreq family. Customer onboarding as part of your application process takes 7 working days (excluding Saturday and Sunday) from the date of account opening. Stay tuned to (cont) ms.spr.ly/l/6017vNFqh

@MashreqNeo Its today 19 July 2026

@imranchem1 Hello @imranchem1, Thank you for your interest in Mashreq Millionaire Certificates. To know more about the programme, and learn about the eligibility criteria, please visit: mashreq.com/en/uae/neo/acc… Regards, Mashreq

@MashreqNeo . IT ticket 1277269 has been created to make sure I get my certificates on email. Iam following up with bank from 13th June still no resolution. I had not a good experience with MASHREQ bank and millionaire cer. Had purchased in 2021

@dudenk02 Hello @dudenk02, We're sorry about the situation you have experienced and would like to take a closer look at this for you. Please share your registered mobile number, alternate number and email address via DM so we can address this. Regards, Mashreq

@MashreqNeo @MashreqNeo I urgently need a Credit Balance Refund of AED 1,095.09 back to my current account. Your phone lines and app chat are completely broken and I cannot reach anyone. Please DM me immediately to resolve this."

A landmark achievement for Mashreq at the Euromoney Awards for Excellence 2026. We are proud to be named the Middle East’s Best Bank for the first time, alongside six additional awards that recognise our leadership in digital innovation, corporate banking, and customer experience: • Middle East’s Best Bank • Middle East’s Best Digital Bank • Middle East’s Best Bank for Large Corporates • Global Best Digital Bank for Large Corporates • UAE’s Best Digital Bank • UAE’s Best Digital Bank for Large Corporates • UAE’s Best Bank for Mortgages/Home Loans These recognitions reflect the trust our customers place in us, the strength of our strategy, and the dedication of our teams across the Group. Together, we remain committed to redefining banking through innovation, excellence, and customer-centricity. #Mashreq #RiseEveryDay #EuromoneyAwards #MiddleEastsBestBank #DigitalBanking

@farid_bittar مرحبًا @farid_bittar، لقد تواصل معك فريقنا عبر الرسائل الخاصة. يُرجى التحقق منها. تحياتنا، المشرق

@farid_bittar مرحبًا @farid_bittar، نعتذر عن أي إزعاج قد تسببنا به، ونودّ الاطلاع على المزيد من التفاصيل حول هذا الأمر. يُرجى توضيح استفسارك ومشاركتنا رقم هاتفك المتحرك المسجل، ورقم هاتفك البديل، وبريدك الإلكتروني برسالة خاصة، وسيتواصل معك ك قسم خدمة (cont) ms.spr.ly/l/6013v2HxZ

@Dheeraj87271173 Dear @Dheeraj87271173, we are so sorry for your recent experience and we assure you that we will look into this urgently and reach out to you shortly. Regards.

This season, Empowering Paths introduces the Rise Up Round, a fresh new segment to get to know our guests a little better. Find out what Anwar Elkamony had to say. From his journey to yours, empowering you to Rise Every Day. في هذا الموسم، يطلق "مسارات التمكين" جولة "التحدي"، وهي فقرة جديدة وسريعة تتيح لكم التعرف على ضيوفنا عن قرب. اكتشفوا ما قاله أنور الكموني. نستلهم من رحلته، لنمكنكم في رحلتكم نحو تحدي اليوم. #Mashreq #RiseEveryDay #EmpoweringPaths

@Dheeraj87271173 Hello Customer, We wish to confirm that our team contacted you via call/email and your query has been resolved successfully. In case you need any further assistance, we are happy to help. Regards, Mashreq

@mukesh1234 Hello @mukesh1234, As we haven't received any details from you, we are closing your case for now. In case of any assistance, please do not hesitate to reach out to us via DM. Thank you for being a valuable customer. Regards, Mashreq

@MashreqNeo @neopayme @MashreqTweets what leaders in payments do you care about your customers? bur dubai bank street with 10 🏧 are closed. replaced with only 1 atm in barjuman metro station. guess what over 30 people in que daily. on top of it atm doesn’t work? - i want to close my account. to such pathetic

We are proud to announce that @neopayme has won the award for ‘Best Payment Technology Implementation - UAE’ at the recently held MEA Finance Leaders in Payments Awards 2023. Mashreqbank PSC is regulated by the Central Bank of the United Arab Emirates. #Mashreq #RiseEveryDay

Recognised as a Market Leader in Trade Finance globally, and across Asia and the Middle East, in the Euromoney Financial Institutions Survey 2026. This recognition reflects the confidence our clients place in Mashreq to support their trade ambitions through reliable execution, extensive correspondent banking relationships, and seamless cross-border trade solutions. As global trade continues to evolve, we remain committed to helping businesses navigate complexity, unlock new opportunities, and connect with markets worldwide with confidence. #Mashreq #RiseEveryDay #TradeFinance #CorporateBanking #MiddleEast

@rglrxprssn Hello @rglrxprssn, As we haven't received any details from you, we are closing your case for now. In case of any assistance, please do not hesitate to reach out to us via DM. Thank you for being a valuable customer. Regards, Mashreq

@AmazonHelp @AmazonAE @MashreqNeo You support team is useless, I already contacted them they said contacted @MashreqNeo and @MashreqNeo says contact Amazon the bottom.line is yiu both are making my life hell

@AmazonAE @MashreqNeo Why you two entity are harassing me. This stuck payment is making my life hell , I am not able to get noliabilty letter from mashreq.

@ssemalulujo Hello @ssemalulujo, thank you for letting us know. In case of further support please reach out to our 24x7 customer support team at 04-4244444. Regards.

@MashreqNeo Hello Team, It is very well now. Thank you very much for your prompt assistance 🤝🙏

Is it only happening to me, or there is a robust change of process in Mashreq's Customer Service offering, that I am not aware of?! @MashreqNeo has suddenly become very disappointing in the way they handle email escalations! I don't know why, as this team was incredible before!!

@Dheeraj87271173 Hello @Dheeraj87271173, We would never want our customers to have a sub-par experience. Be assured, our team will connect with you on priority to get this resolved. We appreciate your patience while we work to solve this for you. Regards, Mashreq

@Rahim2i5l Dear @Rahim2i5l, As advised on several occasions, the restriction on your account was placed pursuant to instructions received from another sending bank. Accordingly, we are unable to take any further action or provide any further assistance (cont) ms.spr.ly/l/6016v0Ftr

@MashreqTweets Account Number 089120054256: The account has been blocked for the past two months, and they are not unblocking it. @MashreqNeo @MashreqTweets @MashreqTweets

We are honoured to have won two prestigious awards at the Asian Banking & Finance Retail Banking Awards 2026. These awards reflect our commitment to innovation, tailored financial solutions and elite wealth management for our clients across the region. يسعدنا الإعلان عن فوز المشرق بجائزتين مرموقتين من جوائز الخدمات المصرفية والتمويل الآسيوية للأفراد لعام 2026. تعكس هذه الجوائز التزامنا الدائم بدعم الابتكار والحلول المالية المخصصة وإدارة ثروات النخبة لعملائنا في المنطقة. #Mashreq #MashreqPrivateBanking #ABFAwards #RiseEveryDay #DiscoverDistinction

@ssemalulujo Dear @ssemalulujo, We would like to inform you that we have the necessary information. Our team will connect with you for further assistance. Additionally, we request you to share your registered mobile number, alternate number via DM (cont) ms.spr.ly/l/6018v0Znr

@MashreqNeo Dear Team, Please check email from ssemaluluj@gmail.com at 12.05pm (earlier today).