Matt S

Right now, the message is clear: raise a serious issue, and you’ll be ignored long enough to give up. Well @Hilton, I’m not going away — you need to stand behind your brand. @HiltonHotels @ComplainingCow #Hilton #CurioCollection #ServiceFailure #TravelNightmare #DoBetter

@Hilton, when a guest reports chemical burns, safety issues, and significant room failures… how long should we expect to be ignored? Nov ‘25: Stay goes wrong Dec ‘25: Complaint raised Mar ‘26: Escalated to Corporate Apr ‘26: No resolution No accountability. No urgency. #Hotel