Matt Saunders

@santanderukhelp Releasing a new mobile app version without the 'Quick Balance' feature is a really bad call. I know about the alerts feature but it's not the same. Been a customer for decades (ex Giro then ex A&L) and may well leave over this. Please pass on my feedback.

The responders here couldng help, told me to just wait for the service centre to call me back next week. I worked out that over my lifetime I’ve spent tens of thousands of pounds on top-of-the kind Samsung kit, including huge plasma TVs, laptops and white goods… never again.

Been on hold to @SamsungUK 45 mins so far today… 3 hours all week. Patronising recorded message interrupts the soul-destroying music every 20 seconds. Online agents sent me into this phone call torture. Your support processes are broken.

@miyanopol @saprobie (Actually this time it wasn't DNS, it was BGP, but this haiku is still brilliant)

Looks like #virginmedia is down for a majority of the country. So glad I decided not to work from home today... Oh wait 👀

@fr3dmunro @virginmedia Think the root ('route') cause was probably BGP rather than DNS: radar.cloudflare.com/traffic/as5089… connections using IP addresses directly were still showing packet loss

Need a senior technologist who can make complex things easy to understand? 20+ years experience, hire me linkedin.com/in/tidzo/ 4/4 #VirginMediaoutage #virginmedia #bgp #hireme #outsideIR35 #contractor

We don't yet know why it stopped working and there are many possibilities, including some that aren't VM's "fault". Chances are people on VM's phone lines or social media won't know either. We all just need to be patient :-) It will be back soon! 3/4

Virginmedia problem context: The Internet is like lots of villages, each with their own local Post Office. Each knows how to get to a few nearby ones (called peers), and letters travel though many on their way to the eventual destination. 1/4

@BoredAtGym @ndoteverything IR35 supposed to make sure if freelancers are really employees they get taxed like it. Very hard to police. Reforms put liability on the engager not the worker. PLCs stopped using freelancers, that's unfair. Minibudget said would repeal the reforms.

@Vincent_Teoh firmware update for A90J enables UK catchup apps. It’s a Christmas miracle!

@jamesofputney @katebevan @mediascribbles @jamesofputney FYI there’s a new Sony FW update (for my A90j at least) which enables youview! just spreading the good news :-)

oh god encouraging sideloading is a *terrible* idea. You can already sideload, but it's turned off by default on Android for very good reasons cc @mediascribbles

@blackcircles had a nightmare completing my purchase, - just kept returning to cart. Only amazon pay worked in the end

@greywulf I've been there, both financially and emotionally. Sent you a bit to help. Hope things get better soon.

Every compare-quotes-for-business-energy website seems fake. They do a 'please wait, calculating prices' screen before popping up a message saying an "expert" will call you. If I wanted to call, I'd call.

Can anyone hook me up with a y.yat invite code?

@Shadow_Official I might have given you a chance if you hadn’t framed the “doubling our prices” email as “our new offer”. As it is, since you couldn’t be honest... bye.

@Nydokin It was the bizarre framing of the email that really annoyed me... “new offer” sounds like it’s good instead of doubling the price...

Got an email from #TeamShadow telling me that they’re doubling the price from 15 to 30 a month. Shadow has a really long way to go before its worth that. Well I’m cancelling now and just going to buy a pc. Goodbye shadow. Hello 4K, multi-monitor, video stability and VPNs!!!

@AxminsterTools thinking of buying an AC216TS, understand your product classifications and I’m a weekend hobbyist - but would *any* commercial work with it from my home workshop invalidate the guarantee?

@danbarker Slackuna?

Need a word for the situation where you see someone else is typing in the chat window while you're typing, and you both pause to see what the other is about to say, then neither says anything.