Merchbar

@g_flowz7 Hi, we're sorry to hear about your experience. We take such concerns seriously and would like to understand the situation better. Please submit a request to help.merchbar.com/hc/en-us/reque…. Our fan support team will then be able to assist you.

i have been the victim of theft and fraud by @merchbar DO NOT SUPPORT THEM

@Toxicshark1312 @MerchbarSupport Thank you for the information. We've responded to your email and processed your refund. Please allow 5 to 10 business days for the refund to appear in your account. Thank you!

@merchbar I’d be happy if your customer service can issue me a refund for a vinyl that has yet to even process I really want my money back.

@slvn716 @MerchbarSupport It appears that our Fan Support team has responded to you via email regarding these orders. Unfortunately, we're unable to provide further updates at the moment. Please feel free to email us if you no longer wish to wait and we'll assist you with the cancellation process.

@LizziePouliot @MerchbarSupport We apologize for that. However, we've been experiencing processing issues and could not provide a specific ship date for your order. We are working with our supply partner to fix this, but let us know if you no longer want to wait so we can assist you with the cancellation.

. @merchbar will send me 5 emails a day but what they won’t do is send me my order from 6 months ago that’s still labeled as ‘ordered’ and was supposed to ship 6-8 weeks after the order date. 🤷🏽‍♀️It’s going to end up being a Christmas in July present at this point.

@LizziePouliot @MerchbarSupport Hi. Thank you for reaching out. If you have a concern regarding an order, kindly DM us your email address so we can check it. You may also send a request here help.merchbar.com/hc/en-us/reque….

@DarrensMind Thanks for reaching out. To further assist, please send a request to this link, help.merchbar.com/hc/en-us/reque….

It’s been almost six months since I placed my order with @merchbar and have still not received my vinyl. They say it’s “processing issues” but are still selling the item as “in stock”. Sad times.

@dirtydan69_ Thanks for reaching out. To further assist, please send a request to this link, help.merchbar.com/hc/en-us/reque….

@merchbar @merchbar so am I getting my borns vinyl or what

⚠️ CAUTION: Deals Ahead! ⚠️ Starting now, tap to cop Funkadelic's Maggot Brain: 50th Anniversary Edition Vinyl Record for 30% off. Hurry, because this special offer ends tonight! merchbar.com/rock-alternati… #vinyljunkie

@Blind_MEXI_Ivan Thanks for reaching out! Please send us a request and use this form and we’ll help right away. help.merchbar.com/hc/en-us/reque…

@EstrellathePoet Please DM us with your CONF number so we can assist you as quickly as possible. You may also use this form to reach out to us- help.merchbar.com/hc/en-us/reque…

@merchbar It’s been five months since I ordered these records and the order is still processing. Should I just keep waiting, or..? My last order only took four months to deliver.

@DarrensMind Please DM us with your CONF number so we can assist you as quickly as possible. You may also use this form to reach out to us- help.merchbar.com/hc/en-us/reque…

Love that a vinyl I purchased from @merchbar in NOVEMBER has still not been shipped while the exact same vinyl is on Amazon with overnight shipping ready to go🤦‍♂️ lesson learned the hard way.

@TSizzle24 @tobybrooke @MerchbarSupport Hi Tim, could you please provide us your ticket number so we can further assist you?

@tobybrooke @MerchbarSupport @merchbar I’m in the same boat… order placed on October 18th. Did they ever rectify this for you?

@merchbar @MerchbarSupport - cant DM unless verified. I ordered a record 3 mos ago & still not shipped. called customer service - no help, emailed Support no help. This was to be a Christmas gift ordered in Sept. Please help! All I want is what I ordered & paid for! #Merchbar

@GoodPeps Hi, Thanks for reaching out. Please DM us with your CONF number so we can assist you. Alternatively, you may also use this form to get a quicker response. Thank you. bit.ly/3qprbHH

@merchbar is the absolute worst! Do not ever order from them. I be used them 3 times and have never received my order in time; and I’m not talking a few days. It’s months and months.

@pegging_mothman Hi, sorry for the delay. Please submit a request through the link below so we can assist you further. Thank you. bit.ly/3qprbHH

@Sayyyuh @merchbar any updates??? same for me but with a dif album and i’m stressing hard

@merchbar there a reason why I never receive my orders from months ago when they’re in stock?

@yourivysgrown @YoungSunGode @MerchbarSupport Can you please submit a request through this link so we can check your order? bit.ly/3qprbHH

Also don’t buy records from @merchbar they are the worst record store. Why say something is in stock when it’s not? Been waiting on a set of records since July. But fuck me huh? why would I want my shit in a timely matter? @MerchbarSupport

@coolaboutsnoopy Thanks for reaching out. Please DM us with your CONF number so we can assist you as quickly as possible.

@sohogrl_84 Hi, Thanks for reaching out. Please DM us with your CONF number so we can assist you as quickly as possible.

So far six of my orders dating back to 3/23 with @merchbar which show up in stock at time of order always seem to end up “open back order” or “processing” but never ship.

@swartstudio Thanks for reaching out! Please send us a DM including CONF number and details and we’ll help right away.

@apuglisi17 @JoeNort33677751 @merchbar OK, so it's not just me? I've been waiting a month for stuff that's IN stock. I'm worried I'll never see it or the stuff that's on backorder. Customer Service has not been able to confirm when my orders will arrive. 😵‍💫

@5layyyter Hi, Thanks for reaching out. Please DM us with your CONF number so we can assist you as quickly as possible.

.@merchbar TFK MY TOTL VOL 1 VINYL AT?????

@apuglisi17 @JoeNort33677751 Hi, Thanks for reaching out. Please DM us with your CONF number so we can assist you as quickly as possible.

@JoeNort33677751 @merchbar @merchbar did this to me too. I had an order placed about two months with estimated shipping within a week. The items I’m waiting for are listed in stock and those same items have delivery dates of next week if I ordered them today.

@JoeNort33677751 We apologize for the inconvenience. Please send us a DM including the CONF number and details, and we’ll help right away.