Mel Craig

Wasted trip to @Tesco - app and website both down. Can't access club card prices (no physical card yet), or my 10% off a chosen shop or even my shopping list. Now have to traipse back tomorrow after work. Grrrrrr.

@STN_Airport I'm a *really* nervous traveller as it is, so this stress the day before I fly is really not helpful. If I couldn't have added it on simply and it was going to rebook the entire thing (and cost more!) And not refund me the original, I obviously wouldn't have done it.

@STN_Airport Please help - your online service has charged me the entire amount for valet parking & lounge again plus extra, just because I tried to add fast track security. My original booking has not been refunded, so I'm £300 down the day before my holiday!

@catherinemary0 1st booster? Anyone over 18. Any more than the 1st booster - over 50's, or between 18-50 working in health, social or care, or who is clinically vulnerable or a carer, or lives with someone who is imminosppressed.

I’m so over the mixed messaging on vaccination. Can Govt clarify who can get the Moderna bivalent vaccine as a booster? Lots of Profs saying ‘get it’ But who is eligible?

@jenner_sean Awful! I haven't applied for compensation, assumed we wouldn't get it because of the extraordinary circumstances. Have claimed via insurance instead but not heard yet.

@misscherrypie We claimed 185 euro but only got 85 quid back even though had all the receipts. Heard nothing about compensation yet.

@misscherrypie Have you put your expenses claim in yet?

@easyJet why are you only reimbursing me £85 from a 165 euro expense claim for spending 26 hours in heraklion airport with children for a delayed flight with no help or support. Sort it out please

@ZuluMummy @easyJet I've had my accommodation compensation approved, we managed to get the last 2 hotel rooms at a place 15km away. They said they will pay in 7 days so I will be watching. No compensation though as it was extraordinary circumstances. Good luck to you. X

@easyJet @misscherrypie Hi Mel, same day and Airport. I was on the flight before 20.25pm EZY8957. Good luck with Customer support. They respond on Twitter (like above), to make it seem like they are helping you. And to signal to others. I haven't found help. I hope it us different for you 🙏🏽

@easyJet Flight already delayed. I hope we are travelling today from Heraklion. 7 hour delay, then cancellation, more than £1k out of pocket and on earliest alternative flight 2 days later! #EasyJet

@UK_CAA You really need to take Easyjet to task. The customer service is appalling. Leaving customers on the heraklion to Gatwick flight on Thursday stranded at the airport for 26 hours giving no info, no meals, no water. The airport sent us outside where families had to sleep.

Have you been affected by a flight delay or cancellation? Find out more about your rights 👉 caa.co.uk/passengers/

@simonedwards82 @easyJet Totally unacceptable.

@misscherrypie @easyJet Was 3am for us, a lot of people had to sleep at the airport…

@easyJet never stayed in a 3 star hotel in my life (not even by UK standards), don’t see why I should have to now because of your cock up. You should have found the accommodation yourselves, you didn’t even know how many rooms you were looking for as ppl were leaving… #easyjet

@easyJet Ok @easyyet we are finally home after a 26.5 hour delay with no accommodation or assistance offered, almost no and poor communication plus multiple errors (new flight information/updates etc), can you advise on how we claim compensation for this horrendous ordeal #notsoeasyjet

@gymnastfrey1 @easyJet Nothing would surprise me.

@easyJet @misscherrypie January ?

@easyJet #easyjet This is the replacement flight for the one cancelled yesterday, after 6 hrs waiting at @Gatwick_Airport #Gatwick Already one hour delay. Very concerned we'll end up disappointed again

So disgusted with easyjet. Tonight's flight had better be happening.

@easyJet EZY9764 - the flight in place of last night's cancelled flight Heraklion to Gatwick, scheduled early tomorrow morning is not showing in Gatwick arrivals at all. Can we be assured this is definitely running before leaving the hotel we found?

@Gemmalangford85 @easyJet No vouchers at all. And not a clue. It is showing in my easyjet app as flying, but delayed already so I hold little hope.

@misscherrypie @easyJet Same as my sister … have EasyJet given you any vouchers or anything and is the flight going ahead as scheduled later on tomorrow am? Sister cannot get in touch with EasyJet! How disgusting!!!!!

@easyJet sister stranded in Crete due to flight delayed 24 hours. No food or hotel offered ZERO staff at airport to ask. Families with children offered absolutely nothing. Honestly disgusting. Flight EZ9764 what is going on? Where is the customer service???

@vickytross @SammyBainbridge @lauraegaydon @easyJet Absolutely appalling.

@misscherrypie @SammyBainbridge @lauraegaydon @easyJet Our children literally slept on the pavement outside once we been chucked out of the airport. We have been completely deserted and dumped by Easyjet. Still here 24 hours later trying to get ourselves home.

@easyJet We will be heading back to Gatwick today for a flight we hope leaves 26 hrs after our original flight was booked to Heraklion (17th). There is no record of this flight in your ‘book a flight’ section of your website. Can you pls confirm that this flight has been laid on