Moat

We’re no longer active on this account. Follow us on Facebook and Instagram for the latest news and updates. You can also contact us on 0300 232 0011, by emailing customer@moat.co.ukor by visiting: moat.co.uk/contact-us.

After careful consideration, we’ve decided to leave X from Friday 10 January 2025. After this point, we’ll no longer be active on this account. You can still find us over at Facebook, LinkedIn, and Instagram. facebook.com/MoatHomes. You can also contact us in the usual ways.

We’ll be signing off for Christmas at 5pm on Tuesday 24 December and reopening on Thursday 2 January. You can still access services via MyMoat and report emergencies to our out of hours team on 0300 323 0011. For more details visit: moat.co.uk/about-us/news-… #HappyHolidays

@Missbeckyweston Hi @Missbeckyweston, thanks for taking the time to tweet us. We're sorry to hear you feel this way. If you'd like to discuss any specific concerns you have, please email customer@moat.co.uk or phone 0300 323 0011 with your address and we'll investigate these with you further.

@moathomes genuine question is it just your properties you don't care about or is that also extended to the people that live in them?

Lovely to be spending time at the @MoatFoundation Christmas celebration at the wellbeing studio in Pollards Hill along with the new chief executive of @moathomes Gavin Cansfield. Great to hear about its work with local NHS along with the collaborative work with @MCOrganisations

From today and until 10 February 2025, Mears will be working alongside MSPS to help with your existing repairs. If you’ve got a repair booked already, it’ll be carried out by a MSPS or Mears operative. facebook.com/groups/5890011…

@BrookeCarter30 Hi @BrookeCarter30, thanks for this information. I've been told that two operatives have visited your home today and identified the problem with your lack of hot water. We're doing everything we can to resolve this quickly for you, and someone will be with you again shortly.

@moathomes Lauren Carter ! Still nothing been call all day had no water since yesterday I have a 4 year old it’s ridiculous

@moathomes I am currently without any water in my property including the toilet. I have 3 young children living in my property. This is unacceptable I waited up til 2am last night to he told it’s can’t be fixed.

@BrookeCarter30 Hi @BrookeCarter30, we'd like to investigate this further for you but we're having trouble finding you in our system. I've passed on your frustrations with the team. Could you please email us at customer@moat.co.uk with your address so we can look into this for you? Thank you.

@moathomes Spoke to someone today and they told me 17th December how can I live in my property with 3 young children with no toilet or water? This needs to be dealt with asap absolutely disgusting customer service

Our new Repairs Service Facebook group has been running for almost a week now, and we've already had some great feedback from our customers. Thanks to those who have joined the group so far! Head over to the group for our latest repairs service updates🛠 facebook.com/groups/5890011…

We’ve set up a brand-new dedicated Repairs Service Facebook group to keep you, our customers, updated on the latest changes and improvements we’re making to our repairs service. Head over to our group and join us for the latest updates here: facebook.com/groups/5890011…

@Annabagpuss @NLC_2019 @AngelaRayner @mtpennycook @mhclg Hi @Annabagpuss, I've spoken to your Neighbourhood Services Manager and understand that your complaint is being investigated and handled by our managing agent, First Port. Our team are meeting with them tomorrow so we'll be able to provide you with a repairs update shortly.

@NLC_2019 @AngelaRayner @mtpennycook @mhclg @moathomes please respond to me. Buy back my leaky home

"It's a situation that's repeating itself up and down the country" Leaseholders are TRAPPED !!!! We need you to take ACTION @AngelaRayner @mtpennycook #CapGR #RipoffBritain @mhclg

We believe in the power of your voice. Since August 2022, our customer-led Repairs Forum has been helping us to improve the services and homes we provide. Read more about our progress here: buff.ly/3NWBIpb #Moat #MoatHomes #BetterTogether #Repairs #RepairsForum

We’re hiring! 🤝 If you’re looking for a role that can truly make a difference to people’s lives, then look no further. We’re looking for an Empty Homes Surveyor and Assistant Surveyor to join us on our Customer Pioneering journey. Apply here: buff.ly/3Mt2sMZ #Careers

We recognise that domestic abuse affects individuals of any gender and background, which is why we support @ManKindInit's #MenYouAreNotAlone campaign. If you’re a male experiencing domestic abuse, you are not alone! For support, visit: buff.ly/4cUlMys #ManKind

Remember our summer recruitment campaign where we invited you to become a member of our new customer-led Impact and Action Group? We’re thrilled to announce we’ve now launched the group! Learn more here: buff.ly/3YF0lLO #Moat #MoatHomes #ImpactAndAction #YourVoice

@Zoeio Hi @Zoeio, ok, thanks for letting us know. If you could please contact our Customer Service team at customer@moat.co.uk or call us on 0300 323 0011, I will escalate this with the team and let them know to expect your call email.

@moathomes I am unable to send you a direct message on X as I am not a verified member & only verified members can message you. He’s currently unwell and unable to recover because his home is so cold. Moat have made no efforts to even provide temporary heating.

Would like to know why @moathomes thinks it’s acceptable to leave my elderly registered disabled dad in a property with no hot water or heating for the past week. He was told today when asked when it would be fixed “how long is a piece of string”. Completely negligent.

It’s #FireworkNight, we’d like to encourage our customers to stay safe and to please consider your neighbours when using #fireworks or setting a bonfire. Here are a couple of things to consider: Read @kentfirerescue's guide to #bonfires and fireworks here: buff.ly/4hzppNa

It’s #TestItTuesday! It’s important to regularly check your carbon monoxide and smoke alarms! There’s lots you can do to keep you, your family and your home safe from fire. Testing your alarms each month could save your life! Visit: buff.ly/49AIDxz #firesafety #alarmtest

@MoatFoundation's first #PollardsHill #RepairCafe took place on 26 October! In partnership with @SustainableMert and our Waste Champions, residents of Pollards Hill came along to learn how to fix their broken household items. Thank you #SustainableMerton and #TheWheelMerton.