Monsoon

@Idontthinksokid We hope that this is of some assistance. Many thanks, Monsoon

@Idontthinksokid The receipt also states the card design as 'heart flower' again this is not the design on our Gift card. The gift card number on that receipt also will not match that on the back of the Monsoon Gift card which will start with a '50'

@MonsoonUK I understand according to your help page about your gift cards that they are valid for 24 months from the date of purchase eg. Purchased on 10/6/24 valid until 10/6/26? Please respond as your CS states they won't allow me to redeem it which I tried to do today?!!

@SNessaa Hi, you're welcomed to visit a store and speak to a member of the team who will be happy to assist you further. Many thanks, Monsoon

@MonsoonUK Hi I found a gorgeous dress from 5 years ago with the tags still on but I forgot to get the security tag removed! 🤦‍♀️ The Ipswich store where I bought it is now closed. Can I bring it to your Colchester branch to have it removed? I have photos of the dress and labels!

@EmilssB Hi, full details of our Christmas returns policy can be viewed on our Help Centre here: help.monsoon.co.uk/hc/en-gb/artic… We hope this helps, Monsoon

@MonsoonUK hi there. I bought an item and collected early December. It was a gift that’s no longer wanted. Can I still return it ? Bought 29 Nov I think I collected 4th Dec.

@Cyclefree2 Hi, please reach out to our team at customerservices@monsoon.co.uk where the team will be happy to help and investigate with our couriers on your behalf. Many thanks, Monsoon

@MonsoonUK Evri are the worst couriers ever. They have lost the package they were meant to deliver on a next day delivery service. They are now being impersonated by fraudsters trying to steal money from your customers. Fraudsters may also be impersonating your company on here.

@DuncanHelen1 Hi, our Southampton store is our Accessorize store, Unit Su66, WestQuay, Harbour Parade, Southampton, Hampshire SO15 1QE This will show on your confirmation and despatch email. We hope this helps, Monsoon

@MonsoonUK hi my online order has been delivered to Southampton store 4020 but when I search for the store online it says it has permanently closed- if so, where has my parcel been delivered?

@M_Buchan Hi, please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Many thanks, Monsoon

@MonsoonUK just placed and paid for an order - dont have confirmation email - can you help?

@Rowley_Ball Hi, we can see that you have been in touch with our team who have now resolved this matter for you. Many thanks, Monsoon

@MonsoonUK 1st order 9/11 paid11/11 Evri got parcel 12/11 Evri lost parcel 14/11 email Monsoon 17/11 no response phoned Monsoon wait till we sort 48 hours 19/11 no reply parcel recalled by Monsoon 19/11 no call wait while we investigate internal systems!NOPARCELNORESPONSENOREFUND

@EmilssB Hi, if you reach out to our team at customerservices@monsoon.co.uk they will be happy to look into this for you. Many thanks, Monsoon

@MonsoonUK I placed an order today at 430pm and got an email at 8pm stating my order will arrive by the 20th Nov. I paid for next day and was 2 hours early from the cut off. Any chance this is just a glitch and my order will arrive tomorrow?

@danielle1986 Hi, we did release the tie in a red colour way but this has sold out. The yellow will be coming soon. Many thanks, Monsoon

@MonsoonUK can I also buy the tie that matches the tartan dungarees?

@AfroAjay Hi, we're not aware of any issues with our UK newsletter sign up page. However, if you could send screenshots of the error to customerservices@monsoon.co.uk they will be happy to help. Many thanks, Monsoon

@MonsoonUK discount code for signing up to newsletter does not work. Leads to an invalid page. Help?

@Ravenjo27201960 Hi, we're sorry to hear this. Sadly, we can't identify you from your X handle, but if you wish to email the team at customerservices@monsoon.co.uk they will be happy to help. Many thanks, Monsoon

@MonsoonUK I’m trying to get a response from customer services with no success. I have tried ringing but after a lengthy wait gave up and have tried via WhatsApp. Is was supposed to be out through to an agent but it hasn’t happened.

@ShadowDWolf Apologies, we can see a typo in the email address. This should be customerservices@monsoon.co.uk Many thanks, Monsoon

@MonsoonUK Believe it or not the delivery failed.

@MonsoonUK I have a reward card. I have had an account for ages. Why isn't my old card linked yo my account. It used to be. Now I keep getting endless emails asking me to sign up after I have and points haven't been awarded on my purchase despite constantly getting emails from u!

@ShadowDWolf Hi, if you have any queries regarding your account please reach out to our team at customersevices@monsoon.co.uk and they will be happy to help. Many thanks, Monsoon

How can I have an account that I have edited that was linked to my original store card suddenly not be linked and not getting points on it? I have always received your marketing emails, so what gives? I may as well unsubscribe and never shop with you again.

@nicolakm2 This has now been rectified and you are welcomed to re-visit our return portal and generate your return. Thank you for your patience and understanding. Kind regards, Monsoon

@nicolakm2 Hello, Thank you for reaching out, and we sincerely apologise for the inconvenience you were experiencing with our returns portal. We were aware of a technical issue affecting our online returns system due to a third-party service disruption....

@barbaramlloyd @BBCWatchdog @evri Hi, we have advised you can request a redirect to your local Evri Parcel Shop. We haven't advised you can change the delivery address with Evri. We ask that you please review your 'out for delivery' email from Evri for details. Regards, Monsoon

@BBCWatchdog I ordered 2 items from @MonsoonUK but the default address for delivery was wrong - my mistake. @MonsoonUK say they can’t alter it retrospectively, ask the courier @evri . @evri say they can’t alter it, ask @MonsoonUK. Delivered to an address we’ve moved from.

@LyndieLou100 @evrisupportline HI Lynda, we have previoulsy emailed you and we ask if you can please review and come back to us. Regards, Monsoon

@evrisupportline YET AGAIN your driver failed to deliver my parcel because they can’t be arsed. There’s a note in the fire clearly telling the individual exactly where to deliver my @MonsoonUK parcel which I needed for this evening! Can someone sort this individual out

@barbaramlloyd @evri @MartinSLewis @consumr_rights Hello, this can be done by clicking on the 'divert order' link which is clearly stated on your 'out for delivery' email from Evri. We do ask that you review all information stated on this email. Many thanks, Monsoon

@MonsoonUK @evri @MartinSLewis @consumr_rights Except Evri say they can’t do this and that I must get in touch with you (which I am now explaining to YOU) @evri @MartinSLewis Funny how attentive you are until the order is made and then - nothing

@MonsoonUK I need to change the delivery address on my parcel but you won’t let me do it. Ive broken my ankle so can’t travel. Absolutely zero customer care. Lots of attention before the sale, none afterwards. @evri @MartinSLewis @consumr_rights