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@BobStein_FT No Update today??

Another Morning Update: Harris 65% Biden 25% Other 10%

Final night @stregishotels @StRegisBHresort @MBonvoyAssist Both last night and tonight multiple suites still available and are devoid of upgraded loyal members. they have lost touch with their customers and it’s time to move on…

@MBonvoyAssist @stregishotels @StRegisBHresort update. DM’ing the Bonvoy just got quoted the T&C of Membership “Comp Upgrades” when rooms are “available” One would assume if 5 types of suites can be booked for 3 nights rooms are avail for upgrade. Nope. 10pm suites are empty

@stregishotels @MarriottBonvoy just checked into St Regis I am Titanium Elite member. They have multiple suites available but was denied an upgrade because I booked on points. What’s the point of being loyal if they brand is not loyal to its customers.

@MBonvoyAssist @MarriottBonvoy @stregishotels @StRegisBHresort So Marriot Assist ask for a DM and all I got was a stock answer. No reaching out to the Hotel director and asking them to explains how multiple suites are available but NO upgrade

@mrmike972 We are sorry to hear about your experience. Please send us a DM with your stay details, so we can look into this further. Thank you.

@PhilipsSonicare Thank you but I don’t understand why it’s taking so long. We verified the sonicare is dead. I was told I should get a replacement Why can’t you send me a new one or equivalent one. If I can get one on Amazon in 2 days why does would it take so long for the manufacturer?

@mrmike972 Thanks, Michael. I see that your case has been escalated and that the relevant team is already working on it. Our colleagues will contact you as soon as possible. In the meantime, we appreciate your patience.

@PhilipsSonicare @Sonicare_US bought top of the line sonicare toothbrush and it failed in less than 6 months. You promote a 24 month warranty but after an hour on the phone all I got was a case number and a promise of an email sometime in the future about a replacement. #failure

Thank you but I don’t understand why it’s taking so long. We verified the sonicare is dead. I was told I should get a replacement Why can’t you send me a new one or equivalent one. If I can get one on Amazon in 2 days why does would it take so long for the manufacturer?

@PhilipsSonicare 600030397443

@mrmike972 Hi Michael, thank you for getting in touch and sorry for this inconvenience. Could you please share the reference number with us? Then we will be able to look into this further. Awaiting your reply.

Step 1: Retweet this tweet for a chance to win an SNF sweatshirt. Step 2: Watch the 4th quarter of SNF on NBC. Step 3: There are no other steps. You have 10 minutes before we pick winners. Good luck.

@OptimumHelp @wolfwolfgaming2 your 3 options 1) sign in to read a message that you have no service 2) sign up for a text notification when service is restored. 3) DM optimumhelp on Twitter. #1&2 are completely useless and #3 gets no response. Don’t be fooled by the DM responses u see...no response to 90% dms.

@wolfwolfgaming2 Hey there! For updated information about area outages and service status in your area, please visit bit.ly/3gB7SnI. You can also sign up for service alerts by visiting Optimum.net/alerts or send us a DM for help if needed, anytime! We are always #HeretoHelp ^Andre

@GratsComin Altice didn’t own them 8 years ago. That’s the difference

@OptimumHelp @HattyKatz Hatdawg let us know if you get a response via DM. At this point its 0 information and 0 people to talk. I get there was a storm but the storm has exposed a reliability issue that Sandy didn’t. If I don’t hear from them by today I am switching. 34 year customer

@HattyKatz Hello! Please DM us your full address/phone number if you are experiencing any issues still at this time. ^Nick

@OptimumHelp there’s an outage at my house and when I called the help line I couldn’t get a estimate for when it’s being restored. I live in westchester when will we have internet back?

@OptimumHelp @stooboot And why are responses selective. I see tweets sent hour ago with a response and yet mine and I am sure others sent earlier are left with silence

@stooboot We can see about a more detailed update. Please send us a DM with the name, address and phone number on the account for help if you haven't already done so. ^Cindy

We continue to make progress with reconnecting our customers as power companies repair the grid. Our crews are working as quickly and as safely as we can. For the most current updates, please check your service status at optimum.net/alerts and visit optimum.com/outage.

@stooboot @OptimumHelp Same situation here. Still no response to DM’s.

@OptimumHelp @hollyodnyc Same here. You ask for DM’s but no response. We are in total darkness here when it comes to bringing service back online. Please help

@hollyodnyc We completely understand how critical Internet access is and we are working to repair downed lines and storm damage as well as with the power companies to restore our power so customers' services are restored as well. Please DM us your name, address and number for help. ^Cindy

@BobStein_FT Groundhog Day

The Godfather I & 2.

Pelosi Says She ‘Doesn’t Think Bernie Sanders Should Get Out of the Race’ hann.it/2WacsCe

@BobStein_FT @SalmanRushdie What about the Fatwa on Larry David?

When Iran put a fatwa on the head of @SalmanRushdie the UK's response should have been that the government of Iran is now that guarantor of Rushdie's health and safety, that any harm coming to Rushdie, unless it could be proven was from another source, would mean war w/ Iran.